The man I spoke to today, was understanding and incredibly helpful. He made me feel very comfortable speaking to him and he showed empathy and kindness. He was professional and very knowledgeable on t... Ver mais
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Veja o que dizem as avaliações
SCAMMERS! AVOID! They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my accou... Ver mais
A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect Excellent customer service
The customer service when dealing with my enquiry was excellent. The advisor Pauline was extremely helpful and went above and beyond to help me.
Detalhes da empresa
Escrito pela empresa
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Informações de contato
Reino Unido
- thezincgroup.com
4,5
Excelente
210 avaliações
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rini was very understanding and…
Rini was very understanding and compassionate.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you so much for your kind feedback! We’re really pleased to hear about your positive experience. We’ll be sure to share your comments with the team — it means a lot to us.
I spoke with a gentleman called Herson…
I spoke with a gentleman called Herson who was excellent and sorted everything out for me leaving me much more settled .
1 de dezembro de 2025
Avaliação não solicitada
Very resusreing and put me at ease I…
Very resusreing and put me at ease I know feel more confident to deal with my problem
29 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I spoke to an advisor called Herson who…
I spoke to an advisor called Herson who was very polite, professional and calm when dealing with my account.
28 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave a positive review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
HERSON was helpful and useful 👌 great…
HERSON was helpful and useful 👌 great customer service 👍 👏 👌
27 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Very good
Rini was extremely understanding and helpful, she made sure I was aware of everything.
26 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Very helpful
Spoke to a lovely young lady, Zara. She was very helpful, understanding and professional. Thank you again.
25 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Received a call this morning regarding…
Received a call this morning regarding the mess that Octopus Energy had put us through. the First Lady was amazing! (Sorry can’t remember your name) I spoke to her in depth regarding the ongoing issues and reassured me that persistence is what I needed to do- she put my account on hold for 30 days. I called octopus regarding this as mentioned from Zinc and was awarded £150 compensation due to the circumstances and issues that they had caused.
Thank you again.
25 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Excellent Customer Service
The young lady I spoke to today was extremely thorough and thoughtful when dealing with my situation. She put me at ease in what is a troubling time for me. Excellent customer service!
21 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Kind and professional.
19 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I really had a good conversation with…
I really had a good conversation with Ruby today. She was calm, polite and very professional.
18 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Herson was great
Herson was great. You’re lucky to have him as part of the team. Made me feel at ease and was very professional.
18 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Lauren was excellent very understanding…
Lauren was excellent very understanding and explained everything she made sure I fully understood everything and listened to me as well she is a credit o the company
15 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Supportive and calm service
I spoke with an agent called Logan. His demeanour was courteous, reassuring, supportive and calm, which I greatly appreciated. Thank you.
14 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Great team
Great team! Understanding and patient and most importantly want to do what’s right for the customer. Affordable payment plan set up and ongoing checks to make sure it’s still achievable.
14 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Very helpful and understanding
Mia was very helpful and understanding
13 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
The representative Panna
The representative Panna , was so professional and empathetic to my circumstances. The best customer service on the telephone that I have ever received! Absoloutely outstanding! Thank you so much
12 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
The staff was very Positive
The staff was very polite, cooperative & with positive attitude.He understood nicely about my problems- serious health issues and gave good advice.
Thanks
11 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I was really worried about calling…
I was really worried about calling today I've been putting it off for so long the lady I spoke to was really helpful made me feel at ease and I feel like a weight has been lifted just by her kind calming nature during my call thank you
12 de novembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
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