The Zinc Group Avaliações 210

I was dealing with Matthew and I just want to say I’ve never had such a pleasurable experience like this before, very professional and understanding. I appreciate this and you are a great asset to your company. Great job!

I’ve had brilliant service from a lovely lady Barbra ( I think she was called ) I’ve spoken to her a couple of times and she’s helped me and also didn’t make me feel embarrassed about my situation.

Hi it’s not necessarily the best phone call I have ever had due to the circumstances and nature of the phone call which was out of control
The young lady which i had the phone call with am not sure I can use her name s was really understanding and helpful as well it not forgetting to mention showing some kindness when she didn’t need to

The gentleman I spoke with was very helpful and kind and apologised for all the previous problems I have had as Octopus energy don’t listen. Provided advice Octopus failed to provide and made me feel like a person. Thank you

Daniel was professional, empathetic. Knowledgeable Very patient, great tonr in her voice. She should be the trainer for other staff doing her job. Excellent customer service..

What the actual. I get paid the same date every month and pay my gas and electric on that date, this is with octopus, who I'm also not very happy with for this. My payment date is less than a week away and I find out that despite being in credit at least once this year I have now been referred to this zinc company for money owed. Perhaps they could have waited the extra few days before messing with my credit report.

They were very kind and understanding with me and made the situation much less stressful.

I spoke with Pauline today from The Zinc group. She was very helpful and shared some info and alternatives that I was not aware off without asking for it. This has helped my situation immensely. Thank you Pauline

I spoke to Zara at Zinc to set up a payment plan. She was really helpful and explained everything to me clearly. I would definitely recommend Zara if you need any help!

was great speaking to Josh over the phone, been very supportive

The experience I had with Patricia on the phone was so helpful. She was kind understanding and gave me helpful information.

Very helpful and mindful of mental health. They give loads of helpful advice

A slow and cumbersome company it seems.

Very quick to chase debts for the vulnerable that don't apply, very slow (silent so far) to respond when provided with evidence confirming debt withdrawal by Senior Leadership at Octopus.

Update - instead of recognising the email forwarded to them confirming incorrect debt and requesting the debt be sent back to Octopus they sent the cut and paste email below. Decide for yourself

Arrangements were fairly simple and straightforward

I spoke to Lauren today, she was kind, helpful & understanding. She listened and answered my questions and I feel so much relief a dmp is underway soon via stepchange. Lauren is a joy to speak with, and a credit to your company.

I received a phone call from Laura, and she was very understanding and professional at the same time.

Fantastic customer service, really helpful and supportive.

Had a great conversation which is above and beyond the usual corporate call.

I was very pleased to have had a conversation with Zinc today over the phone , quite understanding towards my situation/circumstances. Patient enough to reexplained everything to me that I didn't understand and provided information to assist me if needed. I forgot the agent's name say but he was professional yet with a personal understanding.
Thank you again for today as it really took a weight off my shoulders after being in touch.

Sincere regards
Diana

I hesitantly called today on receiving a letter from Zink, I spoke to a wonderful lady named Pauline and was immediately put at ease, Pauline was extremely compassionate and understanding and very helpful. Thank you 😊