The man I spoke to today, was understanding and incredibly helpful. He made me feel very comfortable speaking to him and he showed empathy and kindness. He was professional and very knowledgeable on t... Ver mais
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Veja o que dizem as avaliações
SCAMMERS! AVOID! They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my accou... Ver mais
A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect Excellent customer service
The customer service when dealing with my enquiry was excellent. The advisor Pauline was extremely helpful and went above and beyond to help me.
Detalhes da empresa
Escrito pela empresa
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Informações de contato
Reino Unido
- thezincgroup.com
4,5
Excelente
210 avaliações
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very calm and understanding staff.
24 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you so much for your kind feedback! We’re really pleased to hear about your positive experience. We’ll be sure to share your comments with the team — it means a lot to us.
It was a plesent call dispute my…
It was a plesent call with friendly and helpful staff that excepted a affordable payment plan of my choice that I could afford along with debt advice and offerd to put my account on hold since I had just found out I was 7 and a half months pregnant with a lot of sudden exspences.in futare I wouldn’t avoid them as they really helped me with my outstanding debt
23 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you for your review. We’re delighted you had a good experience with us, and your feedback helps us continue delivering a high standard of service.
Rupert was wonderful and very…
Rupert was wonderful and very reassuring, especially as I was scammed in the past over a phone call so I was scared that the emails were another scam and I had been avoiding taking the call from an unknown message. Very kind man, God bless you!
23 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you for your review. We’re delighted you had a good experience with us, and your feedback helps us continue delivering a high standard of service.
Very helpful and understanding
22 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you so much for your kind feedback! We’re really pleased to hear about your positive experience. We’ll be sure to share your comments with the team — it means a lot to us.
Laura was fantastic!
Laura was fantastic! She helped answer all of my questions and she found the best solution to help with my credit card debt. She is professional, understanding and helpful. Zinc group is great! I have been with them for a few years now and they have always been understanding.
22 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Very helpfull and understanding
Very helpfull and understanding Barbara was lovely
22 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you for your review. We’re delighted you had a good experience with us, and your feedback helps us continue delivering a high standard of service.
Lovely agent Laura
Lovely agent Laura, addressed my concerns and was extremely helpful. Sorted out a direct debit that bounced and was very knowledgeable.
21 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you for your review. We’re delighted you had a good experience with us, and your feedback helps us continue delivering a high standard of service.
Resposta da The Zinc Group
Thank you for the positive feedback!
Rini was very helpful and kind
Rini was very helpful and kind. She very clear and informative. Thank you
21 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We will be sure to let the team know about your positive feedback, thank you for sharing!
I was contacted by a lady named Zara…
I was contacted by a lady named Zara who was very understanding and made me feel very comfortable. She gave me lots of ideas and advice about how I could get help in my local area and was very supportive concerning my disability Thank you Zara at Zinc Group
20 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you for your review. We’re delighted you had a good experience with us, and your feedback helps us continue delivering a high standard of service.
Send a letter asking for your pay…
Send a letter asking for your pay vodafone balance, went to vodafone and they confirmed to be a scam letter. Avoid and ignore
20 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you for taking the time to share your feedback. We take all concerns very seriously and would appreciate the opportunity to look into this further. Please contact us at support@thezincgroup.com so we can review your case and provide clarification.
We want to reassure you that Zinc is a fully regulated and trusted UK company, authorised by the Financial Conduct Authority (FCA) and a member of the Credit Services Association (CSA). We’d be happy to explain our role and help resolve any misunderstanding.
Helpful
Helpful, friendly, patient and had a sense of humour! Very needed in these situations! Thanks Rini!
16 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Amazing and very caring
I’ve just had a phone call with Zinc after being offered a settlement offer from the original debt I owed. I am on my journey to try and get my debts paid and this felt manageable to achieve this month. When I called up I was nervous as I’ve not had a great experience talking with debt management companies in the past. The lady who answered my call was so sweet and caring, I’m so sorry I can’t remember her name but she was patient and very kind making sure I was able to afford the payment today. After speaking with the lady she gave me great advice and I managed to pay the full debt and close my account which will show fully satisfied on my credit file, that was so nice to hear. I feel relieved and ready to tackle my next debt, I hope other companies are as kind as this lady was to me, it makes a huge difference. Management please find out who she was and get her some flowers! :) thanks again.
16 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Very accommodating and understanding-…
Very accommodating and understanding- made the call and the discussion easy.
13 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I talked to Steve about my problem
I talked to Steve about my problem
He is such a nice and polite guy
Recommended👍🏼
9 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I just had a very easy and helpfull…
I just had a very easy and helpfull conversation with Steve on the phone! He was very kind and done the perfect service! Gaves me answeres for all my question! Thank you so much!
9 de outubro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Very easy to deal with
Very easy to deal with, a very nice lady advised me how to manage my account online as I work nights, managed to set up a plan in about 10 minutes, all sorted.
10 de setembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Appalling beyond belief
17 de setembro de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We’re sorry to hear you’ve had a disappointing experience. That’s not the level of service we aim to provide. Please contact us at support@thezincgroup.com so we can look into this and put things right.
Called me for a £30 Vodafone payment I…
Called me for a £30 Vodafone payment I was never made aware I owed by call letter or email no contact what so ever.
Agent Spoke so so fast & asked so many abrupt personal questions that were excessive I refused to answer.
Frankly none of their business.
As she was ending the call she let out a huge grunt how attractive.
20 de agosto de 2025
Avaliação não solicitada
Resposta da The Zinc Group
We’re sorry to hear you’ve had a disappointing experience. That’s not the level of service we aim to provide. Please contact us at support@thezincgroup.com so we can look into this and put things right.
I have been scammed by this company and…
I have been scammed by this company and have never received their service
20 de julho de 2025
Avaliação não solicitada
Resposta da The Zinc Group
Thank you for taking the time to share your feedback. We take all concerns very seriously and would appreciate the opportunity to look into this further. Please contact us at support@thezincgroup.com so we can review your case and provide clarification.
We want to reassure you that Zinc is a fully regulated and trusted UK company, authorised by the Financial Conduct Authority (FCA) and a member of the Credit Services Association (CSA). We’d be happy to explain our role and help resolve any misunderstanding.
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