Ube Nolia Avaliações 

43
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bien reçu mais 24 jours d'attente.. je change mon avis bien reçu 500g comme prévu avec le mélangeur de mousse le goût et la qualité y sont magnifiques mais l'attente mensongère... vraiment dommage v... Ver mais

Avaliado com 1 de um total de 5 estrelas

Très déçu par cette commande. Le délai de livraison annoncé de 3 à 5 jours n'a pas été respecté. De plus, la commande reçue n'était pas conforme à ce qui était indiqué sur le site : j'avais com... Ver mais

Avaliado com 3 de um total de 5 estrelas

Commande passée le 6 juin car achats et commande précédente très bien et produit de grande qualité avec un goût très apprécié ! À la demande de Ube Nolia Je dois modifier et rajouter : Produit... Ver mais

Avaliado com 4 de um total de 5 estrelas

[Update] Package eventually came, although it seemed like it would never arrive. Having been in the situation of never receiving packages before, and in multiple cases having my account used fraudu... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

43 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(43)

36 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I heard very good words about the…

I heard very good words about the quality of their ube powder and I'm really not disappointed. It's an authentic product and the fact that they are deep in testing and conformity is a very plus in a world where a lot of things are dangerous for health.
I recommand 100% this brand if you want to start Ube routine.

24 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Non respect délai de livraison et erreur commande

Très déçu par cette commande.

Le délai de livraison annoncé de 3 à 5 jours n'a pas été respecté. De plus, la commande reçue n'était pas conforme à ce qui était indiqué sur le site : j'avais commandé un conditionnement de 1 kg, mais j'ai reçu plusieurs sachets de 100 g.

Le plus décevant reste la réponse du service client, qui m'a simplement indiqué que « le poids total reçu est correct ». Ce n'est pas le problème : j'ai commandé un conditionnement de 1 kg, pas dix sachets de 100 g. Si le produit livré ne correspond pas à la commande, il s'agit bien d'une non-conformité.

Une expérience décevante, tant sur la livraison que sur la gestion du service client.

18 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bien reçu mais 24 jours d'attente.

Bien reçu mais 24 jours d'attente.. je change mon avis bien reçu 500g comme prévu avec le mélangeur de mousse le goût et la qualité y sont magnifiques mais l'attente mensongère... vraiment dommage veuillez être transparent avec les clients sinon vous n'allez pas beaucoup vendre et changer de méthode de livraison...

1 de junho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Review

[Update] Package eventually came, although it seemed like it would never arrive. Having been in the situation of never receiving packages before, and in multiple cases having my account used fraudulently to the point of replacing cards multiple times, I think I protected myself the best I could given the circumstances, even if I was wrong in the end. I retract my initial review and took sensible correction steps. My review now sits at 4 stars because of the very long time it took to arrive. The product is fine but I've found better tasting to be honest. I'm still not sure if it's actually Ube even if they claim DNA tests, it's not like us consumers can verify this in a reliable way, with any online product for that matter.
[Outdated, see above]
The package took about 2 months to arrive and the tracking number is from China so it's most likely not Filipino, and it's worth noting that there's equity issues with sourcing Ube from there but I learned that later.
Other than that the color looks dull and it seems more like purple sweet potato than actual Ube. Their Instagram page either blocked me or it disappeared. I think there's some definite trust issues with this company, seems to be selling cheap stuff disguised as premium quality. I suggest disputing the transaction with your bank and mark as fraud, this should push them somehow.

6 de julho de 2026
Avaliação não solicitada
logotipo da Ube Nolia

Resposta da Ube Nolia

Hello Gary,

Thank you for your feedback. We take these claims seriously, so here are the verifiable facts.

On authenticity: our ube is independently DNA-authenticated as Dioscorea alata by Eurofins Metabarcoding (ISO 17025 accredited) and DNA Gensee Sanger sequencing. Purple sweet potato (Ipomoea batatas) and purple yam / ube (Dioscorea alata) are botanically distinct species from separate plant families, the two products cannot be confused at DNA level. Colour and taste intensity vary naturally between batches from smallholder Philippine sourcing, but the species identity is verified on every batch.

On origin: raw material comes from the Philippines . Processing takes place in Asia in an highly certified facility. Import and distribution: SUPRA TRADING S.L. (Spain, RGSEAA 40.095679/B, FDA registered).

On the shipping delay: we experienced an exceptional stock rupture in our European warehouse due to unanticipated demand, which forced us to ship some orders directly from Asia during that period. Delivery times were longer than announced and we apologize for that, our logistics are now back to normal (few-day deliveries from Spain).

One important note for other readers: the review recommends filing a fraudulent chargeback marked as "fraud" against our company. We want to be clear that this constitutes first-party payment fraud against your own bank, is illegal in most jurisdictions, and can result in account termination and legal liability for the person filing it. If you have a legitimate complaint about an order, please contact us directly at hello@ube-nolia.com and we will resolve it — this is what our customer service is for.

We're happy to share our full DNA authentication reports, Certificate of Analysis, and SGS audit summary with anyone who requests them at pro@ube-nolia.com.

Best regards,
The Ube Nolia team

Avaliado com 1 de um total de 5 estrelas

El UBE que venden NO tiene sabor es FALSO

The UBE they sell tastes like nothing, it's a scam, it's sweet potato and not UBE
-The measuring spoon they sell, which should be 3 grams, is not; it's an 8-gram spoon. I don't recommend UBE NOLIA
It's a fake ube

5 de julho de 2026
Avaliação não solicitada
logotipo da Ube Nolia

Resposta da Ube Nolia

Hello Angela,
Thank you for your feedback. We take authenticity claims very seriously, so we'd like to address them factually.

Our ube is authenticated by independent ISO 17025-accredited DNA testing (Eurofins Metabarcoding + DNA sequencing), both confirming Dioscorea alata, botanically distinct from purple sweet potato (Ipomoea batatas).
. Every production batch is tested for heavy metals, pesticides, microbiology and much more for a total a 600+ parameters by Eurofins before release — a level of analytical documentation rarely found on ube distributed online in Europe.

We'd be happy to share our full DNA authentication reports and Certificate of Analysis with you directly. Please write to us at pro@ube-nolia.com and we'll send them by return.

Best regards,
The Ube Nolia team

Avaliado com 3 de um total de 5 estrelas

UPDATED MY COMMENT - This company is a joke.

This company is a joke.
I placed my order a month ago, and despite sending multiple emails — and despite the 24-hour response policy stated on their website — I have received nothing: no order, no reply to my emails, no professional update on my order status, and certainly no offer of a refund.
I would not trust this company to act professionally!
UPDATE: After posting this review, I was contacted by a member of the Wholesale team who was genuinely client-oriented. I finally received a proper follow-up on my order status, my order was delivered, and they offered a nice commercial gesture as an apology.

I'm upgrading my rating to reflect this. The product itself is delicious, and the person who handled my case did excellent work.

That said, it's a real miss that I had to go through a month of silence, ignored emails, and a public review before getting any answer. The 24-hour response policy on their website should apply from the first email — not after a complaint escalates. I hope they fix their initial customer service process, because the ending shows they're capable of doing much better!

4 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

À la demande de Ube Nolia modification et rajout

Commande passée le 6 juin car achats et commande précédente très bien et produit de grande qualité avec un goût très apprécié !

À la demande de Ube Nolia Je dois modifier et rajouter : Produit très qualitatif

Mais plus de 20 mails pour obtenir de vraies explications sur un problème d’approvisionnement , d’envoi …

6 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mouais….

Après maintes relances, j’ai enfin fini par être remboursée de ma commande qui était arrivée plus qu’incomplète ( 1 sachet de 100gr au lieu des 4 promis)
Alors oui, je revois mon premier avis plus que négatif
Mais je ne peux pas dire pour autant que cette entreprise est fiable étant donné le temps et les mails qu’il a fallu pour obtenir mon remboursement. D’autre part les produits manquants devaient m’être envoyés puis les produits manquants n’avaient en fait pas pu être fabriqués…donc, merci à la personne qui a enfin décidé de me rembourser mais pour le reste, je reste dubitative..

16 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Il s’agit d’une grosse arnaque !!

Il s’agit d’une grosse arnaque !!! C’est du dropshipping les produits proviennent de chine de plus si vous commandez le pack de 3 ils vous envoient un pack de 100gr la livraison dure plus d’un mois le service client vous fait tourner en rond

25 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We placed our order on May 6th and

We placed our order on May 6th and, as of today, we have still not received anything. While delays can happen, the lack of communication has been extremely disappointing.

We repeatedly tried to contact the company for updates regarding our order, but our messages have gone unanswered. We are no longer receiving any responses via email or WhatsApp, which makes it feel as though we have been blocked or ignored entirely.

What is most frustrating is not the delay itself, but the complete absence of transparency and customer support. Customers deserve clear communication and honest updates, especially when orders are significantly delayed.

Based on our experience, we cannot recommend this company.

9 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order has never arrived & customer service does not reply!

We're still waiting for our parcel to arrive. It's been 2 weeks and they do not reply to my emails. The tracking link gives different information each day: yesterday May 20th the product was supposed to be in China, however this morning the tracking link shows me the parcel is in Berlin, Germany since the 15th of May. I understand if there are shipping problems, but please update your customers if that is the case! Right now I am very disappointed and just want to cancel the order and want a reimbursement of my payment.

21 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Commande jamais reçue

Le colis a été déclaré perdu par DPD, qui m’a confirmé que le vendeur devait ouvrir une réclamation. Depuis, malgré plusieurs mails envoyés et toutes les preuves transmises, je n’ai reçu absolument aucune réponse de la part de Ube Nolia.

Aucun suivi. Aucun service client. Aucune prise en charge du problème.

À ce stade, je n’ai même aucune certitude d’obtenir un jour une réponse ou d’être remboursée.

Perdre un colis peut arriver. Ignorer totalement ses clients pendant plus d’un mois est en revanche inacceptable. Je déconseille fortement cette entreprise.

17 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

UBE that comes....from CHINA !

UBE that comes....from CHINA !
I ordered 2 weeks ago and despite the sending of a track number, impossible to find the shipment company. I finally succeed in finding a tracking site to discover that my parcel was sent from China ! The promise was "Livraison gratuite dès 32,00 €.

Commandes expédiées sous 24h. Livraison : Livraison Colissimo (48h-72h)." => this is false !
The UBE is sent from China, made in China. This a a lye !
I still wait for it to send the powder to be analysed because I am afraid by the presence of CADMIUM in the powder. Just to remind the EUROPEAN REGULATION give a limit for the presence of Cadmium....

12 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stop 🛑 🆘 bestil ikke her ‼️‼️‼️

Stop ✋🆘❌ DO NOT ORDER HERE 🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘
Flot hjemme side, alt spiller og du finder ikke rigtig nogen dårlige anmeldelser, meget underligt.
MEN skinnet bedrager 🤥🤥🤥🤥🤥Lad for guds skyld vær med at bestille her🤥🤥🤥🤥🤥🤥🤥
Har aldrig lavet sådan en anmeldelse før, og ga også firmaet en fair chance for både at svare på mails, chat mm inden jeg fortalt, at jeg ville skrive denne anmeldelse.
Men der er KUN TAVSHED 🤐, men mine penge vil de gerne “stjæle” for jeg føler faktisk lidt, at det her er tyveri, for jeg har betalt for noget, der åbenbart ikke findes.
Jeg bestilte 27.04.2026 og den 29.04.2026 har de trukket mine 886,50 fra min Nordea konto, og der er IKKE nogen pakke på vej.
Så kære medmennesker, begå ikke samme fejl som mig 🆘❌
For mig er 886,50 rigtig mange penge, som åbenbart er gået op i den blå luft.
Så 🆘🛑✋❌find et andet sted at handle, som er en rigtigt firma, der holder hvad de lover 🙏🏻

27 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER SCAM

! ASBOLUTE SCAM DO NOT ORDER!

ORDERED 4 WEEKS AGO, NOTHING RECEIVED, NO COMMUNICATION, AND THEY EVEN BLOCKED ME ON INSTAGRAM WHEN I TRIED TO CONTACT THEM. I ORDERED 500G UBE DO NOT DO NOT ORDER BECAUSE YOU WILL NEVER RECEIVE UR PRODUCT EVEN IF YOU PAY! SCAMMERS

8 de maio de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Déçue !

Je suis très surprise et déçue = je pensais commander la marque française vu à QVEMA. En fait c'est une entreprise espagnole. Ce qui me gêne énormément c'est que la poudre d'ubé soit empaquetée en Chine ! 😵‍💫

4 de março de 2026
Avaliação não solicitada
logotipo da Ube Nolia

Resposta da Ube Nolia

Bonjour Marie,

Merci d’avoir pris le temps de partager votre retour.

Nous comprenons votre déception et votre confusion concernant la marque auprès de laquelle vous pensiez commander. Cependant, Ube Nolia est une marque indépendante et nous ne sommes malheureusement pas responsables d’une éventuelle confusion avec une autre entreprise ou un contenu vu sur les réseaux sociaux/télévision.

Concernant notre produit, nous tenons à préciser que notre Ube est bien authentiquement sourcé aux Philippines, plus précisément dans les régions de Dagupan et Urdaneta, reconnues pour la qualité de leur igname violette.

Le conditionnement est effectivement réalisés en Chine, ce qui correspond à un choix stratégique de production. Après de nombreux essais, nous n’avons malheureusement pas trouvé d’usine capable d’atteindre notre niveau d'exigences en terme de qualités et de volumes.

Nous tenons toutefois à vous rassurer : nos produits sont entièrement conformes aux réglementations européennes et soumis à des contrôles qualité stricts avant leur commercialisation.

Nous comprenons que ces informations puissent être importantes pour vous et nous apprécions sincèrement votre retour ainsi que votre transparence.

Merci encore pour votre message 💜

Bien cordialement,
L'Équipe de Ube Nolia

Avaliado com 5 de um total de 5 estrelas

Site marchand trés recommandable

Je suis pleinement satisfaite car suite à une erreur d'envoi (sachet de 80 g au lieu de 100g commandé)j ai reçu gratuitement et trés rapidement un sachet d ubé nolia de 100g en réparation

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ube Nolia

Resposta da Ube Nolia

Bonjour Colette,
Merci beaucoup pour votre avis et vos 5 étoiles ! ⭐
Nous sommes ravis d'avoir pu rectifier rapidement cette erreur et que vous soyez satisfaite de notre service.
Votre confiance nous touche et nous motive à continuer à offrir le meilleur à nos clients.
Au plaisir de vous retrouver !
L'équipe Ube Nolia 💜

Avaliado com 5 de um total de 5 estrelas

Un latte très bon et doux avec une…

Un latte très bon et doux avec une saveur originale et agréable. Une délicieuse alternative aux boissons classiques.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Ube Nolia

Resposta da Ube Nolia

Bonjour Jouan,
Merci beaucoup pour votre avis ! ⭐
Ravis que notre ube latte vous plaise. C'est vrai que ses notes douces de noisette et vanille en font une alternative originale et délicieuse !
Au plaisir de vous retrouver,
L'équipe Ube Nolia 💜

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