Flight Network Avaliações 

This is a scam. I bought a flexible ticket and when I tried changing the dates they hit me with a service fee. The customer service is a bona fide human answering machine and will not do anything. A routine change which is allowed by the ticket needs to be escalated, meaning they will send you an email instead of solving it over chat. After 3 days of trying to rebook, they are asking me for more money because the fare difference already went up. Because it took too long for them to respond by email. You are better off booking with the airline directly, much clearer experience. I will have to throw away my ticket as using it means I have to pay more, almost the same amount as the original,

I telephoned this company yesterday to add one carry on bag to our forthcoming flight. After hanging on for thirty minutes or so I got to speak to some one and was half way through my request when we we got cut off. I phoned back and was put through to some one else. I explained several times that I wanted to add one carry on bag to both segments of our flight. He said he would arrange this and then took my credit card details in payment. When I later checked the airline website it showed that he had added a 23 k hold bag instead of the carry on bag. I telephoned again to ask for a refund but was told it was too late. I was also told that they are not permitted to add carry on bags only hold bags. None of that was told to me in my earlier call. Not only do we want the bag with us rather than in the hold, but if they had told us that the carry on bag could be booked with the airline at a cost of £28 rather than the £78.66 Flightnetwork charged us for the unwanted booking of the 23k bag we would have gone with that option

Rubbish company. Not sure how we were diverted into paying them for our ticket as we thought we were booking directly with BA.
We had to change the flight and they kept us holding on telling us they had a team on it who would reach out to us in the next half hour.
Numerous phone calls and emails and nothing.
What a load of old baloney!
Do NOT use this site and warn others also.

I don’t like leaving negative reviews and very rarely do but this company are legitimate scammers and I would not recommend them. The sad thing is they are legitimate and have obviously paid Google to be the first site that comes up on a search for British Airways in my case. It all looked legitimate and I had no idea I was dealing with a “third party travel agency”. I thought I was dealing with BA (the site is designed to look as such).
“Luckily” I made a mistake on the booking form and tried calling them after submitting payment. The phone number given did not connect and instead I had to speak to an online chat box. The agent gave me incorrect information so I called BA who advised me to cancel the booking immediately (apparently I got a 6 hour cooling-off period) and rebook through them. I did this (even though the “cancel” box was greyed out for my booking) and lost £75 in the process. The same flight with BA was significantly cheaper and I can talk to a human being at the other end of the phone if there are any queries. Do not book with this company. It is legitimate but they are not an organisation I would recommend to anyone. Very misleading too because you are led to believe you are dealing with the organisation you want to book through.

This is a SCAM and unhonest company.

They offer a cheap price of the tickets and when you start the data logging and try to pay ,the payment is rejected and new prices are offered in " unclear way" then when you try to repay, the payment is accepted but with the higher price

Absolutely no stars!
I was trying to book a flight on easyJet and was on their website. I logged off to try again and didn’t realise I had logged back in to Flight Network. This company is a total scam and should be investigated. They charged me over £100 more than the total cost of the flight. When you try to ring their contact number, this is also a scam because you are incurring extra charges while they try to fob you off.

Worst service ever. Not keeping up to (contractual)promises. Lying about services. Charging money for non-delivered services. If anything changes in the flight schedules as booked ... be prepared for the worst service ever.

The prices are high, and the customer service is virtually non-existent.
This company provides no real added value or service — they merely act as intermediaries, reselling products at a significant markup.

After spending an extended time in the call queue, accompanied by irritating music that fluctuates in volume (almost as if designed to make you hang up), the operator finally answers, only to place you back on hold for further “checks.” Ultimately, after nearly an hour on the phone, the representative informed me that they were unable to assist because their system displayed an error when attempting to process the requested modification.

In short, there is no meaningful support or service provided. It is far better to book directly with the airline.

I booked my flight and paid for it, but they never sent me a booking confirmation and they don’t answer any calls! When you call, there’s an automated message asking you to enter your confirmation number if you want to speak to an agent.

I’ve been scammed I have all the recordings proving this issue.

When I chose option 3 to reach customer service, the agent said, “I can see your booking, but I don’t know why it was cancelled.” He couldn’t give me any explanation and only said, “You’ll receive a refund.”

This has put me in a horrible situation. I will make sure to share the recorded calls on all social media platforms so everyone knows about this scam.

They lost my booking, took my money, and didn’t even inform me that the booking was cancelled. What a horrible company!

I rarely post reviews about companies and when I do generally it is after a positive experience. However this is a negative review. Booked flights for 3 people to travel to Munich at the end of November (this is part of a group of 6 friends) They emailed to say that the airline had cancelled the flights and we had 5 days to respond to get our money back. Checked the airline website and the flight is still operating. The flights are now double the cost to re-book. Tried to call them but they put the phone down. Has ruined a friends trip away that was booked7 months in advance. I would recommend that you do not use flight network.

Partially my fault. I googled Lufthansa and up came the official looking page. I booked. Efficient but too many extras I thought. Paid. Incl fee for flexibility. Then discovered it was not lufthansa at all. Rang and cancelled. That cost me another £35 and the news that my refund could take 7 days! DO BE CAREFUL !

Jeg troede, at jeg var på SAS' hjemmeside, og pludselig så det hele forkert ud. Det var Flight Network, der havde taget over - nærmest som phishing.
Vi endte med at betale 300, - kr for en sæde reservation - per person, hver vej. Det er grotesk! Og så tillader de sig at sige, at de ikke kan garantere, at man får de pladser, man har bestilt og betalt til åger priser. Det hed præmie, ikke pris. Sikkert et smart trick.
Vi endte med at betale mindst 500,- kr. mere, end hvis vi havde booket med SAS direkte.
Så book direkte med flyselskabet, ikke med dette firma. Det virker ikke ok.

Jeg blev overrasket over, at Flight Network ikke kunne finde min sag, da jeg havde opgivet ordernummer 1020-819-059, og jeg har kommunikeret med Flight Network gennem det nummer, Så sent som i går fik jeg e-mail fra jer.
Men nu får I mit bookingnummer : JNSH39

Jeg gentager mit indlæg fra den 14.7.2025

Manglende refusion
Jeg har senest i går oplevet at blive afvist af Flightnetwork vedr. refusion af 9 returbilletter til Firenze. Jeg har talt med medarbejder og kommunikeret med Flightnetwork via chats, som fremstår som chatbots, da svarene ofte ikke giver mening.
Jeg har tidligere benyttet Flightnetwork uden problemer. Respekt for det.
Mit aktuelle problem er følgende.
Jeg købte 9 billetter og min kone 3 billetter til Firenze tur/returbillet. Ordrenummer 1020-819-059 for ordren med de 9 billetter.
Min kone bliver alvorligt syg, og rejsen bliver aflyst. Min kone anmoder Flightnetwork om refusion for det 3 billetter (11445kr) og refusionen går glat, og pengene kom ind på bankkonto den 10. juni 2025.
Desværre går det galt med min anmodning om refusion af 9 billetter svarende til 34000 kr. Selv om der er tale om samme omstændigheder som sagen med de 3 billetter, er refusion ikke gennemført endnu. Jeg har fået flere forskellige beskeder med tilsagn om at sagen løses snarest. Jeg anmoder Flightnetwork om en hurtig løsning, så at min almindelige tilfredshed til Flightnetwork kan genoprettes.

Date of experience: July 14, 2025

Deze maatschappij zouden ze moeten verbieden. Een eerste vlucht met air india werd verzet waardoor we moesten herboeken. Dit gedaan te hebben, annuleren ze mijn hele trip naar Nepal! Ze zeggen alles terug te zullen betalen terwijl ik gewoon mijn vluchten wil. Vrienden van mij nemen dezelfde vluchten met cheapticket en daar is geen probleem. Echt walgelijk! Boek nooit een reis met deze maatschappij!!!

Hold dere unna.

Helt umulig. Rotete, fikk ikke tilsendt reisedokumenter, møtte en sur og frekk dame på kundeservice da jeg spurte hvordan man får sjekket inn (med hvilket av de tre ulike referansenumrene), link til innsjekking fungerte ikke, beskjed fra flightnetwork om at reisedokumenter finnes på flyselskapets sider, mens hos flyselskapet fikk man må henvende seg til byrået… flightnetwork krevde passinfo på innlandsreise, det står «handling kreves», og feilmeldingen dukker opp igjen selv om man har lagt inn passnr. Omsider etter mye frustrasjon og uvisse fikk jeg et referansenummer som funka til innsjekking direkte i flyselskapene sine apper… Bestiller aldri her igjen.

Anulment costs euro 400 on a sum of eur 1300 with mentioning euro - in the mail that confirms the anulment. A real scam with a setup like the air carier you want. Do not book here.

Awful! As other users have found, I had my flights changed and then it has taken over a month to get a refund. I am still waiting! Do Not Use would be my advice.

The worst experience of my life.
A truly terrible company that shows no respect for its customers.

I booked a flight that cost me 6,400 DKK with a changeable ticket and a cancellation guarantee.
I later found myself in a situation where I needed to change the date to one that suited me better.

I found another flight for 5,000 DKK and asked the company to rebook me. They told me I had to pay an additional 3,500 DKK. My original standard ticket cost 4,800 DKK, so I believed I would only need to pay the price difference of 200 DKK. But they insisted I had to pay 3,000 DKK as the price difference.

This is incredibly unfair and misleading. I expected better from a company that promises flexible and customer-friendly service.

This is a complete and utter scam service. Bogus fees made up on a whim depending on the day, and truly, truly awful customer service that is completely unwilling to help any time you encounter a problem. The hidden scam fees are NOT worth the money saved to not book with the airline -- BOOK WITH THE AIRLINE DIRECT. Or use another Third Party that is not Flight Network because this is a really big, deceitful scam.