Russell Hobbs Avaliações 

Outstanding customer service. The website wasn't totally straightforward to log the warranty claim but once it was done the response was excellent. A reply next morning asking for more information, another response within 24 hours confirming they would replace the item, and it arrived less than 48 hours from then. Couldn't be better.

The customer service was really good in sorting out our warranty claim.

Ich hatte eine Service-Anfrage, die von Aernout sofort umfassend und absolut zufriedenstellend beantwortet wurde. Super! Danke.

I bought the Russell Hobbs Steam Generator Iron 24420 from Argos 10 months ago, but it developed an issue and stopped working. It was still under the 1-year warranty, so I submitted a claim via the Russell Hobbs website, including my proof of purchase and product details. The next day, I received a reference number from Alina. I gave this reference number to Argos and got a replacement straight away. The customer service was excellent, and I do not regret buying most of my kitchen appliances from Russell Hobbs—they truly honour their warranty commitments.

Excellent customer service, efficient and effective. Thank you

Had a wee fault with kettle and contacted RH re the warranty and Corina was really helpful and has organised a replacement for me - so pleased 😁

I bought an electric kettle last April 2025. Yesterday it decided to be temperamental about working. I had registered it so went on line and reported the problem. The response from customer support was immediate, friendly and helpful. I was guided through all the things I needed to support my claim, photos, video, receipts etc. Late afternoon today I was told that my kettle was not repairable and a new one was being sent out. 24hr service!!! Wow! I would not hesitate to buy other Russel Hobbs goods or to recommend to friends and family. Also it was a really lovely kettle.

Easy communication and a quick solution. I had a faulty product and they replaced it quickly!

My iron failed after a year but had a three year guarantee. Russell Hobbs dealt with my problem in a very friendly and professional manner. There was no fuss or delay in providing me with a replacement. All I had to do was provide the usual proof of purchase and some pictures of the item. I would highly recommend them for the speed of their actions

Once I explained the problem concerning a faulty iron and supplied the additional information Russell Hobbs asked for the matter was resolved within 24 hours and a replacement issued.
The lady I spoke to was Nicolets and she was helpful, patient and polite.
Really excellent customer service all round.

I really appreciate the help from Andrei S. The customer service was very helpful and knowledgeable. My issue was dealt with very quickly and efficiently.
Many thanks.

I had a problem with my existing steam generator leaking brown water, I got in touch and was given prompt advice which unfortunately wasn’t available so was offered a replacement and it is being delivered soon! Very polite and prompt!

We purchased a power iron from Amazon via Home and Beauty direct, last year.. however with just 1 month remaining on the warranty, it became faulty, we followed all the trouble shooting advice from Russell Hobbs but to no avail.. so we contacted the seller via Amazon,, we needed to provide a few details and a photo of the fault the best we could.. the initial contact was the Saturday morning of a Bank Holiday weekend, by the Tuesday evening we had been emailed to confirm the product was no longer fit for purpose and a replacement was en route,, we dealt with the same person all the way through (Alex) who was very professional.. and made the whole process very smooth.. so it's definitely 5 stars for Russell Hobbs customer service and support..

Helpful and prompt, resolved the problem

I received excellent customer service from Alina. She handled my problem efficiently, showed a clear understanding of the situation, and remained calm throughout. She was able to find a solution quickly, which I really appreciated.

Paul at the Russell Hobbs team was excellent!
His communication and resolve at trying to find a solution after fully uncuvering and understanding the issue was brilliant! He was patient and very helpful. I am thankful that he dealt with my query, and importantly told me the next steps and what I should expect. In terms of any future correspondence, he also advised what I should expect. Thank you so much for your assistance.

Received a R-H 27160 Air Fryer as a birthday present. However, when I plug it in and switch on the electricity, nothing happens! I suspect there's something wrong with the plug but can't be sure. No life in the fryer at all. A waste of money for the people who gave me the gift and a waste of my time.

Customer service replaced a faulty iron without fuss and with efficiency. Thank you

Ref: 1934211

Contacted customer support as my steam genie stopped working. Communication was swift and friendly. Returning the product for inspection was easy and response to that was very speedy, a replacement is being sent as a result and the fact that it was still under warranty. The manner and speed in which I was dealt with has reassured me, that buying Russell Hobbs products means that good support is available should it be required and without endless waiting...