I placed an order over three weeks ago and I haven't gotten any updates about shipping or anything at all. on the website it said shipping would take 5 days. I wrote an email with my order details t... Ver mais
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Veja o que dizem as avaliações
I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Ver mais
A empresa respondeu
I have made two orders to this company and unfortunately, due to an error with my own measuring, chose the wrong size of bra. As such, I emailed the Unndr team to see how I was able to resolve this.... Ver mais
A empresa respondeu
I ordered a few sets a while ago but one came broken with the bra wire sticking out, and they sent a wrong size in a pair of knickers. I contacted them and they sent me replacements which I appreciate... Ver mais
Detalhes da empresa
Escrito pela empresa
Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.
Informações de contato
Reino Unido
- hey@unndr.com
- unndr.com
3,4
Bom
374 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AMAZING customer service
So helpful when I had to email them about my parcel being delivered to the front of my house and subsequently stolen. So kind, professional, and accommodating. Nothing was too much trouble for them and super quick to get back to me. Fab customer service!
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Unndr
Hi Neve,
Thank you so much for your lovely review, we truly appreciate it 🤍
We’re really glad we were able to help and support you through such a frustrating situation. Our goal is always to make things as smooth and stress-free as possible, so it means a lot to hear that you felt taken care of.
Thank you again for your kind words and for choosing Unndr, we’re always here if you need us.
The Unndr Team
Delivery issues
I cannot praise this company enough for sorting out an issue I had with delivery that the company was not responsible for. I did not receive the items ordered but they are re sending my order along with 2 additional gifts. I have never had an issue with orders in the past so this is the first time I have had to try and sort out an issue. They have dealt with it professionally and, in my opinion, gone above and beyond what was required of them.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Unndr
Hi Jackie,
Thank you so much for your review! We’re really pleased that our customer service team could sort out the issue quickly for you. It’s great to know the experience was smooth and helpful.
If you ever need anything else, we’re always here to help!
The Unndr Team
Absolutely LOVE the monthly…
Absolutely LOVE the monthly subscription, all sets have been stunning and the packaging always feels special, literally highlight of my month!! Also customer service is perfect, super friendly and helpful as if you’re speaking to a friend (Thank you Jessie!!)
Would absolutely recommend to anyone, great value for money and amazing quality product.❤️
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Unndr
Hi Teodora,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re beyond happy to hear that the subscription has become a highlight of your month; that truly means everything to us. We put so much care into each set and the packaging, so it’s amazing to know it feels special when it arrives.
And thank you for the shoutout to Jessie. We’ll make sure she sees this! We’re so grateful for your support and recommendation, and we can’t wait to keep surprising you each month 🤍
The Unndr Team
An item didn’t arrive at fault of the…
An item didn’t arrive due to being lost by Evri. I contacted Unndr and another order was sent out free of charge the same day. Excellent customer service.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Unndr
Hi Rhys,
Thank you so much for taking the time to write this - it truly means a lot to us. We’re really glad our team could help after the courier issue, and it’s lovely to hear that the experience felt personal and supportive. We always want customers to feel like there are real people on the other side, ready to help however we can.
We’re so grateful for your kind words and can’t wait to welcome you back again!
The Unndr Team
Great customer service and designs
The customer service was so helpful and we were really happy with all of the sets. The quality and designs were also brilliant, would definitely recommend!
28 de março de 2025
Avaliação não solicitada
Resposta da Unndr
Hi Tom,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re really happy to hear you loved the sets and had a great experience with our customer service. It means a lot to know the quality and designs stood out to you. Thank you for the recommendation. We truly appreciate your support!
The Unndr Team
Customer service is so helpful
Customer service is so helpful! I washed a product wrong (completely my fault) and it shrank and the team were so nice and replaced it for me!
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Unndr
Hi Chloe,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re really glad we could help and that you had a positive experience with our team. Taking care of our customers is very important to us, and it’s lovely to hear that this came through.
Thank you again for your support, and we hope you continue to enjoy your unndr pieces!
The Unndr Team
Customer service was amazing
Customer service was amazing. They are timely and so nice. Not to mention the pieces are beautiful! I will continue to purchase from Unndr!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Unndr
Hi Paige,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re so happy to hear you had a great experience with our customer service and that you love the pieces. Your support truly means everything to us, and we can’t wait to have you back again soon!
The Unndr Team
Quick replies
Despite it being the holiday season they still replied super quickly to my email and helped me see where my order is in the shipping process! While the shipping might take a while it is definitely not their fault and the lingerie I have received in the past is super comfortable and worth the wait!
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Unndr
Hi Cecilia,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re glad we could help you track your order, and we really appreciate your understanding about shipping times during the holiday season. It’s wonderful to hear that you’ve enjoyed the comfort and quality of our lingerie. Your support means so much to us!
The Unndr Team
Ordered
Ordered, waited two months with no clear tracking service just pure guessing.
The materials of the underwear are okay, feels like you could go to primark and get the same thing. Although i do note they have some cute designs and unique patterns. The parcel came with a little gift each time and a card. It’s an okay service if you want some cute underwear
6 de dezembro de 2025
Resposta da Unndr
Hi Madelaine,
Thank you for taking the time to share your honest feedback.
We’re really sorry about the long delivery time and the lack of clear tracking. We understand how frustrating that can be, and we’re actively working on improving both our shipping timelines and communication, especially for international orders.
We appreciate your comments on the designs and the extra touches included in your parcel, and we’re glad you found those aspects enjoyable. We take all feedback on materials and quality seriously and use it to guide future improvements across our collections.
Thank you again for your order and for giving us a chance to improve. We truly value all feedback, positive or critical, as it helps us grow as a brand.
The Unndr Team
Resposta da Unndr
Hi Victoria,
Ahh, thank you so much! 🤍 We’re over the moon to hear that. Your support means the world to us!
The Unndr Team.
I had a query regarding my subscription…
I had a query regarding my subscription and payment date and they managed to clear it all up for me within 30 mins! And… without making me feel silly or belittled. This is why I love this little business as they really do take care of their customers and want everyone to have the best experience. :)
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Unndr
Hi Jordan,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re thrilled to hear that we could help so quickly and make you feel supported. That’s exactly the experience we want for all our customers!
Your kind words mean so much, and we really appreciate your support.
The Unndr Team
I ordered the wrong size bra and was…
I ordered the wrong size bra and was pretty much instantly taken care of by the lovely Jessie and sorted out with the right size sent to me.
Perfect customer service in my book!
Also the underwear that arrived was well wrapped and good quality, a bargain.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Unndr
Hi Jay,
Thank you so much for your kind words and for taking the time to leave such a lovely review 🤍
We’re really happy to hear that Jessie was able to help you so quickly and get everything sorted. We’ll be sure to pass this on to her. It’s great to know you’re happy with the fit, quality, and packaging too.
Thank you again for your support, and we hope you continue to enjoy your unndr pieces!
The Unndr Team
I am more than impressed with how Unndr…
I am more than impressed with how Unndr have handled a technical glitch meaning my order wasn’t quite right! They’ve gone above and beyond to handle the problem. I will 100% buy from them again due to how lovely their customer service is! The underwear is also good quality for the price!!
11 de dezembro de 2025
Avaliação não solicitada
Thank you for the freebies!
Had a little issue with receiving the wrong item at first, but they were super quick to get back to me and helpful in sorting, and even sent a bunch of freebies!
11 de dezembro de 2025
Avaliação não solicitada
I had a defect in my Surprise monthly…
I had a defect in my Surprise monthly box. And the customer service was great. Sent a replacement very quickly with an extra surprise in too!
Thank you! ☺️
10 de dezembro de 2025
Avaliação não solicitada
I contacted customer services regarding…
I contacted customer services regarding a query on the monthly subscription and I received an almost instant response even thought it was late in the evening.
Super helpful customer service! :)
10 de dezembro de 2025
Avaliação não solicitada
I love this subscription
I love this subscription! The sets are sooo nice and they also fit so well, which I have never had before with bras. I am quite small and typically just wear little bralettes, It's an absolute treat so have a surprise set which fits perfectly and looks fab arrive in a cute little box each month! I was confused with the payment/shipping dates at first as it seemed like I paid and then had to wait a long time to receive a set, but the team who responded to my emails querying this have been lovely and have answered all my queries. I highly recommend this subscription xxxx
10 de dezembro de 2025
Avaliação não solicitada
Speed of service - excellent
I contacted Unndr as I had questions about my order, I used the contact form on the website and I had a response in under an hour of raising.
My questions were answered and the person I was emailing was really lovely. Amazing customer service especially so close to Christmas.
Thanks again!
9 de dezembro de 2025
Avaliação não solicitada
Amazing customer service!!!
After ordering a few bits for my wife, Evri lost my parcel. After submitting a request with unndr, I had an email within half an hour, an hour later they had sent out a replacement. The customer service received has been incredible!!
Will definitely be ordering again! ❤️
8 de dezembro de 2025
Avaliação não solicitada
While the people who responded to me…
While the people who responded to me from this company were nice and they offered me a refund and a small gift, there is a serious issue with the orders. I ordered a set, and was send the wrong top. I was told I would be sent the right thing along with a small gift (which was nice) but I was send the wrong thing again. My mum then ordered the set again on a new account, but was also sent the wrong thing (the exact same wrong thing that I was send twice).
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Unndr
Hi Greta,
Thank you for sharing this. We’re really glad to hear you found our team friendly and appreciated the refund and gift, but we completely understand how frustrating it is to receive the wrong item - especially more than once. During our Black Friday period we experienced unusually high fulfilment volume, which may have led to mistakes in your order and your mum’s order.
Please reach out to us at hey@unndr.com with your details so we can double-check the product allocation and make sure the correct set is sent out. Your feedback is incredibly helpful as we continue tightening our fulfilment process after the holiday rush.
Thanks for your patience, and for giving us the chance to make this right.
The Unndr Team
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