I placed an order over three weeks ago and I haven't gotten any updates about shipping or anything at all. on the website it said shipping would take 5 days. I wrote an email with my order details t... Ver mais
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Veja o que dizem as avaliações
I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Ver mais
A empresa respondeu
I have made two orders to this company and unfortunately, due to an error with my own measuring, chose the wrong size of bra. As such, I emailed the Unndr team to see how I was able to resolve this.... Ver mais
A empresa respondeu
I ordered a few sets a while ago but one came broken with the bra wire sticking out, and they sent a wrong size in a pair of knickers. I contacted them and they sent me replacements which I appreciate... Ver mais
Detalhes da empresa
Escrito pela empresa
Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.
Informações de contato
Reino Unido
- hey@unndr.com
- unndr.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I really wanted to love this brand- a…
I really wanted to love this brand- a female owned small business with a great concept, but the product is just not it. The marketing leads you to think the underwear is made by the Unndr team, but it’s made in Turkey and the quality is poor. Sizing is very inconsistent and not in cup sizes. The packaging itself feels cheap and not luxurious as marketed. The price point is far too high for the quality of the product. The August design was so so unflattering. I love the concept of this brand, but the execution is not there.

Resposta da Unndr
inconsistent sizing
inconsistent sizing
first order was ok not comfortable for everyday wear , not great for dd cups and over .
size large panties barely fit and straps are more for the girls that are c cup and below

Resposta da Unndr
Turned on to this company by a friend…
Turned on to this company by a friend who has raved about them and so far I'm blown away by the little gestures and kindness of their customer service. Keep up the good work!

Resposta da Unndr
Betale told i DK
Mega fedt koncept med månedlig undertøj, som jeg havde set frem at skulle benytte mig af de næste 2 år, da min kæreste skal være på farten. Desværre skal man betale told når man bor i Danmark, så det bliver alt for dyrt, hvis man skal det hver gang. Derfor måtte jeg afmelde det igen..
Jeg betalte tolden og modtog også pakken. Kvalitet på undertøjet er nogenlunde - ikke det bedste, men til OK til prisen FØR told..

Resposta da Unndr
Grateful and impressed returning customer
I can't express enough how grateful I am for the outstanding customer service provided by Unndr. When I had an issue with my order, the team has been nothing short of exceptional in responding and sorting out my mistake on the order.
The beautiful garments they create are truly a delight, each piece showcasing exquisite craftsmanship and attention to detail. It's always such an exciting moment to wait for the new set to be revealed, knowing that a stunning and unique piece awaits me. The quality and design are consistently top-notch, making me feel special and confident every time I wear them.
I also want to take a moment to admire the incredible work of Unndr CEO, the amazing girl boss behind this brand. Her vision and dedication shine through in every collection, and it's inspiring to see how much effort and passion goes into each piece.
For anyone considering trying out Unndr, I wholeheartedly encourage you to do so. The combination of beautiful, thoughtfully designed lingerie and exceptional customer service makes this brand truly stand out. You won't be disappointed!

Resposta da Unndr
Reliable and cute!
I’ve had a subscription with Unndr for over six months now and I haven’t had any problems! Their sets are so cute and creative which I love. 10/10 recommend 🫶🏽

Resposta da Unndr
Love love love!
Super happy with the customer service I have received via email!

Resposta da Unndr
Unndr is my favourite delivery of the…
Unndr is my favourite delivery of the month! Always comes so quickly and the packaging is beautiful as well as the underwear. If I've ever had a query, the customer service team are great and have responded within 24 hours and are so helpful. Discovering Unndr and signing up was the best thing I've done.

Resposta da Unndr
Fabulous treat happy with the products …
Fabulous treat happy with the products but my selected sizing is letting the full enjoyment down.
Difficult to contact and chat about changing size
So be careful what size you pick

Resposta da Unndr
I didn’t get my package yet
I didn’t get my package yet. Already had to pay an price increase. Wrote an email and didn’t get a reply, as I wanted to get my order delivered with my flatmate. & getting asked now to fill out an experience survey, as I haven’t really gotten anything from your service. (Sorry for harsh feedback) - looking forward to my first order!

Resposta da Unndr
A dream come true…
I have been dreaming of having a subscription for underwear for years and to find this has been amazing. Every month the sets are different and unique, they even theme them with the seasons. The great thing about having underwear chosen for you is it makes you try different colours and styles that you wouldn’t normally choose for yourself. I love having a drawer full of stunning sets.

Resposta da Unndr
Inconsistent sizing
I loved my first set. The quality and sizing was perfect. Then I got my second set and it absolutely did not fit. My measurements didn’t change, my first set fits like a glove but my second set doesn’t fit my bust at all. Really disappointed as it’s non refundable/can’t be exchanged and shipping cost nearly half of the item. Hoping my next box fits again.

Resposta da Unndr
Great quality and delivery
Great quality and delivery. Think there's an issue with this month's box as it fits too small but they've offered to send a new one out

Resposta da Unndr
I have been with the subscription box…
I have been with the subscription box for 2 months now and I can honestly say I’m in love I love that it’s a surprise and something new each time and everything fits just right even tho I’m petite I still feel so confident in my body I wear an XS so anyone concerned that it won’t fit them it will fit trust me. Honestly done so well on the sizing I can’t fault anything
I did have someone suggest no underwire bra but I prefer underwire but maybe do some where they not I don’t know I thought it could help but none of the less I am impressed with you guys! Will definitely be continuing my subscription

Resposta da Unndr
The dreamiest company! xxx
The dreamiest company! The perfect choice for any lingerie lover who is wanting an easy way to boost your collection each month. The designs are so unique, with May being a favourite of mine so far.
Cannot wait to see what is next xx

Resposta da Unndr
Stunning
Firstly, the designs are STUNNING. Absolutely beautiful.
A few things, that would level up the game though -
1. The straps are too thin. I want to be able to wear this bra all day and not just in the bedroom, so the straps need to be thicker to support those with a bigger bust as the bra just does not feel supportive. (At least not the June one).
2. I’d much prefer to be able to select my bra size and not just a M/L/XL size. I’m sure most women can agree that bikini’s for example fit much nicer when it is the actual bra size and not a generalised size, so bra’s should 100% be fitted properly.
3. It would be great to be able to select your subscription with thong/knickers option as i prefer one over the other and it’s not ideal to keep getting the underwear shape that you’re not a fan of.
With this being said, I love this idea and although i’m not a fan of the price increase, I saw a sneak peak saying that this means the set will include garters, and other upgrades so if that means some of the above points are included then I think it would be worth the extra money.

Resposta da Unndr
Amazing quality products and 11/10…
Amazing quality products and 11/10 customer service: can’t recommend enough 🩷

Resposta da Unndr
Exceptional service
Due to being away to work for 3 months, my subscription parcels got sent back to the courier because i wasnt able to pick them up.
I emailed the Unndr team with this issue and they did an amazing job of emailing me back quickly and shipping the lost parcels. Im looking forward to getting the 3 previous parcels and the july one. So 4 sets to open. Im very excited!

Resposta da Unndr
LOVE LOVE LOVE
I love that this company is women-owned and caters specifically to women and our needs. They truly listen to their customers! I look forward to being a long-time customer. ♥️

Resposta da Unndr
Absolutely obsessed!
Absolutely obsessed with my monthly subscription! Found Unndr through an Instagram AD and the marketing is chefs kiss but the boxes themselves are on another level! Unndr have been amazing from the start of my subscription & the customer service team have been amazing on jumping on any issues I’ve faced with external payment issues making sure I still get my monthly set. 10/10 would recommend x

Resposta da Unndr
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