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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I placed an order over three weeks ago and I haven't gotten any updates about shipping or anything at all. on the website it said shipping would take 5 days. I wrote an email with my order details t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have made two orders to this company and unfortunately, due to an error with my own measuring, chose the wrong size of bra. As such, I emailed the Unndr team to see how I was able to resolve this.... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I ordered a few sets a while ago but one came broken with the bra wire sticking out, and they sent a wrong size in a pair of knickers. I contacted them and they sent me replacements which I appreciate... Ver mais

Detalhes da empresa

  1. Loja especializada em roupas íntimas
  2. também em
  3. Loja de Roupas

Escrito pela empresa

Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

374 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(374)

103 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

I really wanted to love this brand- a…

I really wanted to love this brand- a female owned small business with a great concept, but the product is just not it. The marketing leads you to think the underwear is made by the Unndr team, but it’s made in Turkey and the quality is poor. Sizing is very inconsistent and not in cup sizes. The packaging itself feels cheap and not luxurious as marketed. The price point is far too high for the quality of the product. The August design was so so unflattering. I love the concept of this brand, but the execution is not there.

6 de agosto de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hi Sian,

We are sorry to hear of your experience here at Unndr as we don’t want our customers to feel this way. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Avaliado com 1 de um total de 5 estrelas

inconsistent sizing

inconsistent sizing
first order was ok not comfortable for everyday wear , not great for dd cups and over .
size large panties barely fit and straps are more for the girls that are c cup and below

1 de junho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Turned on to this company by a friend…

Turned on to this company by a friend who has raved about them and so far I'm blown away by the little gestures and kindness of their customer service. Keep up the good work!

3 de agosto de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey PJ!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 2 de um total de 5 estrelas

Betale told i DK

Mega fedt koncept med månedlig undertøj, som jeg havde set frem at skulle benytte mig af de næste 2 år, da min kæreste skal være på farten. Desværre skal man betale told når man bor i Danmark, så det bliver alt for dyrt, hvis man skal det hver gang. Derfor måtte jeg afmelde det igen..

Jeg betalte tolden og modtog også pakken. Kvalitet på undertøjet er nogenlunde - ikke det bedste, men til OK til prisen FØR told..

27 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Manja!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We are very transparent on our website about the expectation of taxes and duties outside of the UK. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Grateful and impressed returning customer

I can't express enough how grateful I am for the outstanding customer service provided by Unndr. When I had an issue with my order, the team has been nothing short of exceptional in responding and sorting out my mistake on the order.

The beautiful garments they create are truly a delight, each piece showcasing exquisite craftsmanship and attention to detail. It's always such an exciting moment to wait for the new set to be revealed, knowing that a stunning and unique piece awaits me. The quality and design are consistently top-notch, making me feel special and confident every time I wear them.

I also want to take a moment to admire the incredible work of Unndr CEO, the amazing girl boss behind this brand. Her vision and dedication shine through in every collection, and it's inspiring to see how much effort and passion goes into each piece.

For anyone considering trying out Unndr, I wholeheartedly encourage you to do so. The combination of beautiful, thoughtfully designed lingerie and exceptional customer service makes this brand truly stand out. You won't be disappointed!

26 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Viktorija!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Reliable and cute!

I’ve had a subscription with Unndr for over six months now and I haven’t had any problems! Their sets are so cute and creative which I love. 10/10 recommend 🫶🏽

25 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Ana!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Love love love!

Super happy with the customer service I have received via email!

25 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Nancy!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Unndr is my favourite delivery of the…

Unndr is my favourite delivery of the month! Always comes so quickly and the packaging is beautiful as well as the underwear. If I've ever had a query, the customer service team are great and have responded within 24 hours and are so helpful. Discovering Unndr and signing up was the best thing I've done.

25 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Safiye!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 4 de um total de 5 estrelas

Fabulous treat happy with the products …

Fabulous treat happy with the products but my selected sizing is letting the full enjoyment down.
Difficult to contact and chat about changing size
So be careful what size you pick

22 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 1 de um total de 5 estrelas

I didn’t get my package yet

I didn’t get my package yet. Already had to pay an price increase. Wrote an email and didn’t get a reply, as I wanted to get my order delivered with my flatmate. & getting asked now to fill out an experience survey, as I haven’t really gotten anything from your service. (Sorry for harsh feedback) - looking forward to my first order!

18 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Lorena!

Thank you for leaving a review.

Our team has emailed you to provide a tracking link. I apologise for the feedback email being sent before your order had arrived as our international orders take a few days longer than domestic orders.

Thank you,
Team Unndr x

Avaliado com 5 de um total de 5 estrelas

A dream come true…

I have been dreaming of having a subscription for underwear for years and to find this has been amazing. Every month the sets are different and unique, they even theme them with the seasons. The great thing about having underwear chosen for you is it makes you try different colours and styles that you wouldn’t normally choose for yourself. I love having a drawer full of stunning sets.

15 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Marianna!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 1 de um total de 5 estrelas

Inconsistent sizing

I loved my first set. The quality and sizing was perfect. Then I got my second set and it absolutely did not fit. My measurements didn’t change, my first set fits like a glove but my second set doesn’t fit my bust at all. Really disappointed as it’s non refundable/can’t be exchanged and shipping cost nearly half of the item. Hoping my next box fits again.

5 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Avaliado com 4 de um total de 5 estrelas

Great quality and delivery

Great quality and delivery. Think there's an issue with this month's box as it fits too small but they've offered to send a new one out

10 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Taylor!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

I have been with the subscription box…

I have been with the subscription box for 2 months now and I can honestly say I’m in love I love that it’s a surprise and something new each time and everything fits just right even tho I’m petite I still feel so confident in my body I wear an XS so anyone concerned that it won’t fit them it will fit trust me. Honestly done so well on the sizing I can’t fault anything
I did have someone suggest no underwire bra but I prefer underwire but maybe do some where they not I don’t know I thought it could help but none of the less I am impressed with you guys! Will definitely be continuing my subscription

8 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Chloe!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

The dreamiest company! xxx

The dreamiest company! The perfect choice for any lingerie lover who is wanting an easy way to boost your collection each month. The designs are so unique, with May being a favourite of mine so far.

Cannot wait to see what is next xx

5 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Bella!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 4 de um total de 5 estrelas

Stunning

Firstly, the designs are STUNNING. Absolutely beautiful.
A few things, that would level up the game though -
1. The straps are too thin. I want to be able to wear this bra all day and not just in the bedroom, so the straps need to be thicker to support those with a bigger bust as the bra just does not feel supportive. (At least not the June one).
2. I’d much prefer to be able to select my bra size and not just a M/L/XL size. I’m sure most women can agree that bikini’s for example fit much nicer when it is the actual bra size and not a generalised size, so bra’s should 100% be fitted properly.
3. It would be great to be able to select your subscription with thong/knickers option as i prefer one over the other and it’s not ideal to keep getting the underwear shape that you’re not a fan of.

With this being said, I love this idea and although i’m not a fan of the price increase, I saw a sneak peak saying that this means the set will include garters, and other upgrades so if that means some of the above points are included then I think it would be worth the extra money.

8 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Hannah!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Amazing quality products and 11/10…

Amazing quality products and 11/10 customer service: can’t recommend enough 🩷

7 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Nicole!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Exceptional service

Due to being away to work for 3 months, my subscription parcels got sent back to the courier because i wasnt able to pick them up.
I emailed the Unndr team with this issue and they did an amazing job of emailing me back quickly and shipping the lost parcels. Im looking forward to getting the 3 previous parcels and the july one. So 4 sets to open. Im very excited!

5 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Sophia!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

LOVE LOVE LOVE

I love that this company is women-owned and caters specifically to women and our needs. They truly listen to their customers! I look forward to being a long-time customer. ♥️

15 de junho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Ale!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Avaliado com 5 de um total de 5 estrelas

Absolutely obsessed!

Absolutely obsessed with my monthly subscription! Found Unndr through an Instagram AD and the marketing is chefs kiss but the boxes themselves are on another level! Unndr have been amazing from the start of my subscription & the customer service team have been amazing on jumping on any issues I’ve faced with external payment issues making sure I still get my monthly set. 10/10 would recommend x

3 de julho de 2024
Avaliação não solicitada
logotipo da Unndr

Resposta da Unndr

Hey Mollie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

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