I had a great experience buying from them. Unfortunately, there was an issue with my parcel being left on my porch, where it was stolen. They immediately launched an investigation with DPD and arrange... Ver mais
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Veja o que dizem as avaliações
Love my purchase. Have bought from this company previously. Items always packaged so well to arrive safely. Very nice friendly e-mails. I made an error with the delivery address. Chloe was... Ver mais
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I’d been interested in buying a Pallisade table, chairs and parasol . I’d seen a very good deal with Holloways online, it seemed unbeatable It just do happened that we were in Liverpool last we... Ver mais
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As a repeat customer of Utility Design I can confidently say buying with this company is always a pleasure. The website is clear and easy to shop, they have a great range of products - including my fa... Ver mais
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Detalhes da empresa
Escrito pela empresa
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Informações de contato
14A Compass West, Spindus Road, L241YA, Liverpool, Reino Unido
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,6
Excelente
903 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
fraudsters
we ordered 2 items, they only sent one. We didn't get around to checking the parcel until a few days later and we were met with unfriendly emails about them being a small business... They never apologized or sent proof that they sent both items. Left us with nothing! will NEVER order from them again.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Utilitydesign
Hello - we are only now able to reply due to Truspilot's reply portal having a fault. These were actually ordered by another customer (based on the order number) but we can confirm the order was dispatched on 10th January by DPD with both shades wrapped together - and collected from a nominated store on 15th January. It was not until 20th January that we were advised that there was a problem with the order. We do advise explicitly in all our correspondence with customers (and in our terms and conditions) that orders must be checked and damages/ shortages etc reported within 24 hours. We have had this policy in place since 2005 both to protect customers to ensure dafe delivery of their purchases and ourselves from potential fraud - as well as to follow up any potential claims with the courier concerned.
We did a stock check on the day the order was dispatched - and after - but there were no discrepancies in that particular line value - and we only sold 2 of that variant to the customer who ordered them on that day. To mitigate issues we have one person picking orders against the order and a different packing and the picking list is checked each time. Furthermore, the parcel was not reported as damaged or opened in any way. We therefore have no reason to doubt there were any shortages in the parcel sent.
The Utility Team
Very quick and efficient service
Very quick and efficient service. Impressive as over Christmas period. Delivered to the door (many couriers fail to find us!). Very happy, thank you.
30 de dezembro de 2024
Prompt well packaged delivery
30 de dezembro de 2024
The staff at utility were polite and helpful
The staff at utility Design were very polite and helpful. I phoned several times to check various things during the order period and around the delivery. They were good to their word and also backed up emails with phone calls to ensure I was satisfied.
30 de dezembro de 2024
Resposta da Utilitydesign
Thank you Rick for taking the time to write this review. It's hugely appreciated by the whole team.
Best wishes
Richard
Really quick delivery
30 de dezembro de 2024
Helpful when needing help with my order.
Helpful when needing help with my order.
2 de dezembro de 2024
Special effort
One item was not immediately available in the warehouse. To complete and despatch the order on time, they went the extra mile to source it from a retail outlet.
2 de dezembro de 2024
Excellent customer service
2 de dezembro de 2024
The delivery was far quicker than…
The delivery was far quicker than promised: 2 days instead of 2-3 weeks!! Need I say any more.
29 de novembro de 2024
So far a bad experience.
So far a bad experience.
Advertised lower prices online and did not honour them. Fine, that’s legal.
I chose to order. In stock item, next day delivery. Had handyman come over only to find out the wrong item has been delivered.
Upon contacting them they seem more concerned about getting their wrong item back than correcting their mistake, as they want to get it back first before delivering the right item.
I have to chase them and there’s no resolution, a respectable company would already have the right item with me. I ordered a next day delivery, it’s part of the price. Now I’m left waiting and wasting my time. Not to mention having to call the handyman again.
Mistakes happen but this is just bad business.
The order number is 1000092004
I was waiting for a call back today but it’s the end of the day so yet another day passes without my item.
This response is rather unpleasant I must say, so no I don’t see your side.
You committed to selling something as well as a delivery time frame. Get extra staff if you can’t handle it. As well as risking not getting your item back, it is *your* mistake to fix not mine.
No one has even followed up on this today apart from here where it’s public so you took notice. I didn’t rush off to make a public review immediately but after repeated bad service and no follow up I will!
If you are busy making more sales then I’m wholly unsympathetic.
I was a happy customer and bought from you before (sorry for lack of positive review, I do have other things to do!) and this isn’t what I was expecting.
This response is actually worse, not better.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Utilitydesign
Hello - firstly, I'm sorry that we have added to your list of bad reviews on Truspilot. It's always disheartening when we have let people down. We will deal with the points you have raise din turn.
Can you clarify what you mean regarding we advertise lower prices and did not honour them? The prices shown online are always what we sell at. You maybe referring to a Google issue which was outside our control and has since been taken up with them.
We always state in our terms and conditions not to book contractors to do any install until customers are sure they have the right product in their possession in the event there maybe a mistake with an order or a fault. Mistakes can and do happen but if a wrong product has been sent we always need this back before a new item is sent. This is simply because as an independent business we have had instances where items have not been returned in the past so have had to make provision for this as obviously we can't absorb such losses.
The sales team are contacting you regarding this but we would just say they are absolutely inundated with emails due to the Black Friday weekend and the volume of orders to dispatch so are playing catchup with these.
We do pride ourselves on being a respectable and professional company but we hope on balance you can appreciate our side, especially at such a busy time of year. We will get this resolved but are sincerely sorry for the inconvenience this has caused but thank you for bearing with us until this is done.
Utility
Amazing service from everybody from…
Amazing service from everybody from start to finish, on the sales floor, over emails and the delivery people, everybody was excellent. Thank you!
1 de novembro de 2024
Happy with produce took a bit too long to come
Happy with produce got a bit of discount also, but took a very long time to come. On the plus side packaged well and all in good order.
31 de outubro de 2024
Resposta da Utilitydesign
Hello and thank you for your review. I have just checked your order which was made on 22nd September. This was shipped on 18th October and arrived on 23rd October. The estimated delivery is 3-4 weeks but we were advised not to send between 22nd and 29th. I'm delighted you are now in receipt and are happy with the table.
Best wishes
Richard
Great service
Great service, at a competitive price! Delivery within 48 hours and safely packaged. Highly recommend!
29 de outubro de 2024
I did order Usm tv units
I did order Usm tv units , Hay weekday bench , hay doormat since 22 of Aug the part delivery was bit messy , I was stress out arrive , and turn out is doormat. Also it have a lot of waiting and uncertainty the other 2 products when is it arrive . Haven’t receive my other 2 products still in Oct … it was said 4-6 weeks but seem not ETD yet .i could recommend other consider twice before place made to order with them..
12 de outubro de 2024
Avaliação não solicitada
Resposta da Utilitydesign
Hello - I have spoken to the sales team regarding your order. I understand Jess has advised on a number of occasions your USM unit is shipping from Switzerland in the w/c 21/10 and we are still waiting for confirmation when the lamp will arrive from the supplier. We will advise on this as soon as we hear,
Best wishes
Richard
Issue resolved and happy customer
50% of the chairs that were delivered were damaged. This was not in transit so the quality control must have failed. Am waiting for refund.
Update: I have been very impressed with the aftercare I have received from Utility Design since the faulty chairs were delivered. I kept a few at a discount and the others have been replaced. The communications from customer services have been promt, helpful and I am delighted with the chairs.
4 de outubro de 2024
Resposta da Utilitydesign
Hello - please accept our apologies for the damaged chairs. We had emailed you regarding acceptance of a discount and had not heard from you but after receipt of this review we have now processed this refund.
Best wishes
Richard
Waited too long for item to be delivered
Waited too long for item to be delivered
2 de outubro de 2024
Resposta da Utilitydesign
Hello - firstly please accept my apologies for the delay in getting this to you. I can see this was ordered on Friday 6th September. This was for an item we have been waiting for 5 years (yes, 5 years) to come back into stock due to re-engineering and new manufacturing methods. We have had it on back order with the manufacturer for all that time but underestimated how popular this would be. Our initial order for 48 sold out in 2 days. We had placed another order but has to wait for 3 weeks for this to come back into stock which is when we were able to fulfil your order. I hope you are now delighted with the product.
Enjoy the rest of your weekend.
Best wishes
Richard
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