just wanted to take a moment to say thank you for such great service! So many people are quick to complain but don’t always take the time to praise good service. I wanted to let you know how im... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have placed on line Order on the basis it was Colgate 2 In 1 Toothpaste & Mouthwash Whitening 100ml - Pack of 3 as per the picture shown online. I received s "Icy Blast", instead of "Whitening".... Ver mais
A empresa respondeu
I've made two orders with Vitapoint and both have been delivered extremely fast (within 48 hours). For clarity, the two orders were for shoe deodorisers (Beauty Formulas Odour Control Foot & Sho... Ver mais
A empresa respondeu
This is an absolutely fantastic company to buy from- not only is everything a bargain it very often comes next day delivery & FREE POST when you spend over £30 !!! There is nothing to not like- their... Ver mais
A empresa respondeu
Detalhes da empresa
- Centro de Saúde e Beleza
- também em
- Loja "Faça Você Mesmo"
- Loja de Produtos Saudáveis
- Loja de vitaminas e suplementos
- Supermercado
Escrito pela empresa
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Informações de contato
Albion House, Albion Street, BL3 6ND, Bolton, Reino Unido
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
3,9
Muito Bom
562 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Zero Frustration
I was astonished at the rapid delivery and your tracking system. Amazing!
26 de outubro de 2025
Resposta da Vitapoint | Everyday essentials
Thank you so much for your kind words! We’re delighted to hear that you were impressed with our fast delivery and tracking system. Your satisfaction means a lot to us.
Poor service in every way
Ordered 2 tubs of Soudal cement repairer , they delivered only 1 , then had to send loads of info/photos which they said they didn't receive and I asked them to simply send the other tub to me to complete the order - eventually they refunded me the cost of one tub as they can't complete the order.
Poorest customer service I have encountered.
24 de setembro de 2025
Resposta da Vitapoint | Everyday essentials
We’re sorry to hear about your experience. We understand how frustrating this situation must have been. After reviewing the case, we can confirm that a full refund for the missing item has already been issued. We truly value your feedback and will work on improving our communication process to ensure smoother resolutions in the future.
Here we go again!
Here we go again!
Ridiculous company posting out poorly packed items that they choose to blame their chosen courier Royal Mail. If they contact me I will tell them who is to blame. Impossible to get hold of anyone at this company just non existent customer service! How they continue to visit their failings on there courier or indeed their good customers, I am tired of it all. If you do not want more hassle in your life give this company a wide berth. Never in my 61 years of life have I witnessed the like of it!!
25 de setembro de 2025
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We sincerely apologise for the inconvenience caused. Please note that a refund has already been processed for the damaged item. While we do rely on courier services like Royal Mail for delivery, we fully take responsibility for our customers’ concerns and will continue working to improve our packaging and service. Your feedback is valuable to us, and we regret that this experience did not meet your expectations.
I placed an order that said it was next…
I placed an order that said it was next day delivery. After 3 days with no tracking details and no delivery, I contacted customer service. They told me to contact the deliverer. Another 2 days still hadn’t left the depot, emailed again. Was said they’d give me a refund if I hadn’t received it in 48hrs. 2 days later still no delivery & I emailed back asked for my refund - no response!!
2 de setembro de 2025
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We’re very sorry to hear about your experience. We completely understand how frustrating this delay must have been for you. Please note that the refund for your order has already been processed from our side. It may take a short time to reflect depending on your payment provider. We truly value your patience and understanding, and we’ll continue working hard to ensure smoother deliveries in the future.
I had looked everywhere for Simple…
I had looked everywhere for Simple products without any luck until I discovered Vitapoint and I found every single one of Simple Products. What a lovely surprise.
25 de maio de 2025
Resposta da Vitapoint | Everyday essentials
Thank you so much for your kind words! We’re delighted to hear that you found all the Simple products you were looking for with us. It’s wonderful to know we could provide you with a pleasant shopping experience. We look forward to serving you again soon!
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re delighted to know you’re happy with our pricing and fast delivery. We truly appreciate your support and look forward to serving you again.
My many orders are in processing in…
My many orders are in processing in last weak I will contact many time but no response zero customer service all oder in still in processing without giving any tracking
25 de agosto de 2025
Resposta da Vitapoint | Everyday essentials
We’re sorry to hear about your experience. Please reach out to us directly so we can investigate and assist you promptly. We are committed to resolving any issues quickly and ensuring a smooth shopping experience for our customers.
Very good in my case
First time I used Vitapoint.
Excellent service, competitive reasonable price for the laundry products I purchased.
Delivery was efficient with the courier at a fair price. Would use again as long as the price is competitive overall.
25 de agosto de 2025
Resposta da Vitapoint | Everyday essentials
Thank you so much for your kind words and for choosing Vitapoint for the first time. We’re delighted to hear you were happy with our service, pricing, and delivery. We truly appreciate your support and look forward to serving you again soon.
The company used a courier that…
The company used a courier that delivered my order to an address several miles away. Neither Vitapoint nor the courier will take responsibility for this. It seems Vitapoint are cheap for a reason. I won't use them again - shopping with them has caused considerable stress and inconvenience.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We are very sorry to hear about your experience. We always dispatch orders to the exact address provided at checkout and rely on the courier to deliver accordingly. Unfortunately, if the courier delivers to the wrong address, it is beyond our direct control, but we are always ready to support our customers in resolving such issues. We sincerely apologise for the stress and inconvenience caused and will follow up with the courier to prevent this from happening again.
Useless sub-standard product and unable…
Useless sub-standard product and unable to return due courier restrictions - All three cans of this paint were defective and unusable (I've never ever had issues with spray paint before - this is clearly a rejected batch which has presumably been bought very cheaply)- I bought this via Amazon so wrongly thought turns would be not issue - whilst Vitapoint accepted the return they would not send a pre-paid label - said I had to ship myself - Amazon said they would refund the postage but .. every courier I contacted (incl. Royal Mail0 refused to ship aerosols for non-commercial customers - so literally unable to send the cans back - I've written off the cost that I paid - not worth the hassle for a tenner ,,,but ... I won't be touching this company with a barge-pole ever again - poor product which I note is still being sold and poor customer service - avoid. I should have read the other reviews on Amazon first - they all say the same thing .
23 de julho de 2025
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We are truly sorry to hear about your experience with this product. We would like to clarify that spray paints are classed as restricted items by many couriers, which unfortunately makes returns more difficult for non-commercial customers. While we do accept returns in line with Amazon’s policies, in this case the courier restrictions may have caused frustration, and we sincerely apologise for the inconvenience. We appreciate your feedback and will review this matter with our supplier to ensure quality control and to improve the customer experience.
Same as previous review order placed…
Same as previous review order placed told on way Evri now send me a notification to say order damaged beyond repair take up with Vitapoint. Just wasn’t my refund of £32.26 I feel like I’ve been scammed. No goods and wondering how long until my money is refunded. Surely if Evri did indeed damage they pay Vitapoint who refund me quite simple really. I’ve never had this happen before and I order online all the time. Wouldn’t recommend or use Vitapoint again. No products and no idea how long I have to wait for my refund. Just generic email to say it’s being investigated.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We’re very sorry for the inconvenience caused with your order. We can confirm that a full refund of £32.26 has already been processed back to your original payment method. Refund times may vary depending on your bank, but the amount should already be with you or will reflect shortly. Once again, we sincerely apologise for the experience and appreciate your understanding.
All goods received but the delivery a…
All goods received but the delivery a little slow
25 de julho de 2025
Resposta da Vitapoint | Everyday essentials
Thank you for your feedback. We’re happy to know all items were received in good condition. We dispatched your order on time; however, the delay was from the shipping company’s side. We appreciate your patience and will work with them to improve delivery speed in the future.
Impressive service
I bought shampoo bars from Vitapoint as they were very good value for a package of six bars. They were despatched quickly and delivered the next day. I would buy from them again
26 de julho de 2025
Resposta da Vitapoint | Everyday essentials
Thank you so much for your kind words! We’re delighted to hear you’re happy with the shampoo bars, as well as our quick delivery service. We truly appreciate your support and look forward to serving you again soon.
Outstanding!!!!
Not even going to wait to be invited to review as this company are exceptional. I ordered my favourite face cream yesterday as it's out of stock everywhere and it was shipped the same day and arrived today. Unbelievable.
I'm just praying they keep stocking it as I'll be stocking up.
Thank you so much for an incredible service
5 de agosto de 2025
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you so much for your kind words! We're thrilled to hear you received your favourite face cream so quickly and that you're happy with our service. We truly appreciate your support and look forward to keeping it in stock for you. Thanks again for shopping with us!
Excellent delivery
Excellent delivery, the whole experience of ordering on their website was very easy. Would recommend to anyone.
25 de julho de 2025
Resposta da Vitapoint | Everyday essentials
Thank you for your fantastic feedback! We're thrilled to hear that you had a smooth ordering experience and were pleased with the delivery. Your recommendation means a lot to us—we truly appreciate your support!
Resposta da Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We're glad you were happy with the price and impressed by the fast delivery. We truly appreciate your support and hope to serve you again soon!
My order was well packaged
My order was well packaged, and a really fast delivery...Thank you so much
25 de julho de 2025
Resposta da Vitapoint | Everyday essentials
Thank you for your lovely feedback! We're so pleased to hear that your order arrived quickly and was well packaged. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Ordered with nex day delivery was not…
Ordered with next day delivery was not expecting until Monday but arrived on a Sunday great service
25 de julho de 2025
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We're delighted to hear your order arrived earlier than expected and that you were happy with the service. We truly appreciate your support and look forward to serving you again!
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We're glad to know you’re satisfied with your experience. If you need any further assistance or have questions in the future, feel free to reach out. We’re always here to help!
Excellent service
Excellent service: prompt, quick and well packaged. Value for money unbeatable...brilliant! Highly recommend.
21 de julho de 2025
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you so much for your wonderful feedback! We're thrilled to hear that you were happy with the service, packaging, and value. Your recommendation means a lot to us. We look forward to serving you again soon!
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