Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
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Veja o que dizem as avaliações
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Ver mais
A empresa respondeu
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Ver mais
A empresa respondeu
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Informações de contato
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Reino Unido
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Excelente
603 avaliações
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Great Service
The equipment did as it said, delivery was on time and the overall experience was good.
28 de outubro de 2024
Resposta da Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Couldn’t get passive speaker to work so…
Couldn’t get passive speaker to work so had to use one speaker all evening.
16 de outubro de 2024
Resposta da Vocal Star Limited
So sorry to hear you had this issue! We have partially refunded your order in response to this and removed the speaker from our fleet. Please let us know if you need anything else to improve your experience. All the best, the VS team.
Village Hall Pub Night
Bought 3 boxed karaoke sets for our Village hall pub night. Exactly what we needed. It was a brilliant night!
Only drawback - the free gift CDs that came with each set are exactly the same so we now have 3 copies of the same gift! But they were free so can't really complain!
6 de outubro de 2024
Resposta da Vocal Star Limited
Amazing to hear! So thrilled you love your purchase and enjoyed your experience with our store. Best wishes, the VS team.
Easy transaction
Easy transaction, bargain price, speedy dispatch and delivery. Have not taken item out of box as it is a Christmas present. Assuming that all is present and correct inside.
6 de outubro de 2024
Resposta da Vocal Star Limited
We are so glad you enjoyed your experience with us! Thank you for the positive feedback. We would recommend checking the item and opening it now as the sooner we know of any issue, the more we can help. Best wishes, the VS team.
Great value for money.
1 de outubro de 2024
Resposta da Vocal Star Limited
Amazing, we are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
Awesome
Fantastic product and super fast delivery. Always a pleasure buying from Vocal Star.
14 de setembro de 2024
Resposta da Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Resposta da Vocal Star Limited
Amazing to hear! Thank you so much for the positive feedback. All the best, the VS team.
Terrible customer service - now landfill
Karaoke machine was great to start with, but after 6 months the battery wouldn’t charge. Bearing in mind it cost £75 thought it would come with 12month warranty. It was given as a gift to my daughter so missed the notice about extending the warranty. After 6 months it had a completely dead battery - wouldn’t charge. Contacted repairs directly to be told they would not fix the machine because I hadn’t filled the form to extend the warranty. I argued this and they said it wouldn’t be fair to other customers if they made any exceptions 😂 - implication of ethics here laughable.
I would argue that there is an environmental responsibility on these companies to prevent masses of plastic ending up in landfill. For the sake of a missed bit of admin I now have a useless karaoke machine that I can’t afford to replace. A product like this, at this inflated price, should last a childhood. Not 6 months. Zero stars for environmental responsibility!
5 de setembro de 2024
Avaliação não solicitada
Resposta da Vocal Star Limited
Hello, we are very sorry that you had a negative experience with our company but unfortunately, we are unable to assist with this matter out of warranty. As our colleague stated, we must adhere to policy to ensure equal and fair treatment for our customers. I can see we did try to some troubleshooting with you but unfortunately, this did not work. There is an out of warranty repair service that we can offer you. If this interests you, please search our store or get in contact with our team. Wishing you all the best, the VS team.
Fab machine
Love my karaoke machine, needed a new remote control and ordering and receiving was very quick and efficient
30 de agosto de 2024
Resposta da Vocal Star Limited
Hello, I'm so glad you had a positive experience with our company and that our team were able to help you! Thank you so much for the positive feedback. All the best, the VS team.
Not the same
I've bought this vocal star in the past and have to say it's definitely not made the same. The material is lighter, the sound is not as clear and the socket doesn't go inside the back properly, when trying to push it in, it makes a static noise. Apart from those things, it works. I will be in contact to see if I can get a replacement plug
30 de junho de 2024
Resposta da Vocal Star Limited
Hello, very sorry to hear you're unhappy with your product! We have contacted you over email to discuss this but so far it has been unanswered. Please contact us over info@vocal-star.com. We are very eager to improve your experience and sort the issue out. Best wishes, the VS team.
I contacted you and you have ignored…
I contacted you and you have ignored multiple emails.
4 de agosto de 2024
Resposta da Vocal Star Limited
Morning Jake, very sorry about this! I have looked into this for you and you forwarded a 'no reply' advertising email from us to our inbox with your enquiry. Our system unfortunately recognised this as a 'no reply' email and so it got stuck in our server. Please contact us again with a new email to info@vocal-star.com and I will also reach out to you. Best wishes, the VS team.
Resposta da Vocal Star Limited
Amazing, thank you for the positive review! Best wishes, the VS team.
Resposta da Vocal Star Limited
Amazing to hear! We are so glad you had a positive experience and hope you have so much fun with your product. Best wishes, the VS team.
The driver was friendly and courteous…
The driver was friendly and courteous and the delivery was a day earlier than anticipated.
20 de julho de 2024
Resposta da Vocal Star Limited
Thank you for this positive review. We're so glad we and our trusted couriers, DPD, were able to provide a good shopping experience. Best wishes, the VS team.
Product was cheaper than on other…
Product was cheaper than on other sites. Prompt delivery . Great product.
11 de agosto de 2024
Resposta da Vocal Star Limited
We're so glad love your machine and had a great experience with our company. Thank you for the positive review. Best wishes, the VS team.
Best. Day. Ever.
I was lucky enough to perform in the final of Vocal Star Unsigned 2024 at the pavilion in Bournemouth this past weekend and it was honestly one of the best days of my life. The whole team at Vocal Star are amazing - they worked so hard to put this event together and they are just a really lush group of people. Would highly recommend their services to anyone! 🙂
10 de agosto de 2024
Avaliação não solicitada
Resposta da Vocal Star Limited
Holly, you're an absolute treasure! It was an honour to hear you sing and be a part of your singing journey. We all wish you the best of luck as your journey continues. Thanks to you and all the singers that made backstage so loving and wholesome for crew and performers. Wishing you the very best, the VS team <3
Bought a machine from these guys and…
Bought a machine from these guys and has an issue with one part of it and by God the customer service I received was excellent probably the best I've ever received. Nowadays it is such a novelty to just have someone understand an issue and fix it, all with a great attitude and so so fast also ☺️ I cannot recommend these guys enough and Vocal Star, you need to treasure Ashleigh because she provides amazing customer service ❤️
12 de agosto de 2024
Avaliação não solicitada
Resposta da Vocal Star Limited
Wow, Sarah, thank you so much for this amazing review! We are so glad you received excellent care from Ashleigh and we will be sure to share this with her. We hope you have so much fun with your karaoke machine! All the best, the VS team.
Resposta da Vocal Star Limited
We are very sorry that we couldn't fulfil your item but we explained that we could not ship this item from our UK stock to Canada due to unavailability (this includes differing frequency requirements across the two regions) and promptly refunded your full order. We also forwarded a link to you of the stock that is available in your area. Our apologies for the disappointment. Best wishes, the VS team.
Ashleigh was incredibly professional
Ashleigh was incredibly professional, helpful and generally a delight to deal with. Would highly recommend vocal star for sure.
30 de julho de 2024
Resposta da Vocal Star Limited
Oh, Ashleigh will be so happy to hear this! We are so glad she was able to help you and provided service like a STAR. Thank you for the positive review. Best wishes, Vocal Star.
Resposta da Vocal Star Limited
Amazing, we are so thrilled you enjoyed your experience with us! Thank you for the positive review. Best wishes, the VS team.
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