Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
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Veja o que dizem as avaliações
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Ver mais
A empresa respondeu
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Ver mais
A empresa respondeu
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Informações de contato
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Reino Unido
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Excelente
603 avaliações
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Excellent service
14 de agosto de 2023
Resposta da Vocal Star Limited
Thanks for the positive review! So glad to hear you are happy with the service you received. Best wishes.
Microphone broke after 2 uses
Microphone broke after 2 uses, after 2 months. Vocal star would not replace as classed as consumables. Only response from vocal star is to buy a new one. Original quality rubbish why would I buy again. Avoid at all costs.
Update after vocal star feedback.
Doesn’t matter what your terms say, your product broke after 2 uses. Fact. It should not break after 2 uses. Product inferior, customer service shambolic. Avoid at all cost.
17 de agosto de 2023
Resposta da Vocal Star Limited
Very sorry to hear you are disatisfied with your experience. Our warranty information is readily available and microphones are stated to not be covered under warranty. Please contact our customer support team for any assistance. Best wishes, the VS team.
Lauren at the service desk took my…
Lauren at the service desk took my issue that my unit wasn’t working sent a new one out was here inside of a week working perfectly could not ask for better service never had better from a online company thank you so much to Lauren and all the team there
11 de agosto de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the lovely positive review. We will pass this onto Lauren for you, she will be pleased. Best wishes.
Karaoke arrived on time
Karaoke arrived on time. Great sound quality from the speakers.
6 de agosto de 2023
Resposta da Vocal Star Limited
Thank you for the positive review, we are pleased to hear you're happy with the speakers. Happy singing! Best wishes.
AMAZING SERVICE
Needed some spare microphones for a party next weekend, so I emailed vocal start on Saturday morning. Got a reply within minutes from Sam. He was extremely helpful, he was very keen to ensure I was getting the correct model so I would have no interruptions. Such good customer service skills, I would never leave a review unless I feel like a person deserves a praise and Sam certainly does!! He even has got my item to leave on Saturday and be with me on Monday! Great guy!
12 de agosto de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you very much for the positive review. We will pass this onto Sam for you. Best wishes.
It's actually the ultimate karaoke…
Update on machine I have received an email from vocalstar informing me that that it is on its way. I stupidly never read full thing saying it was a pre order item. Although looking at it it's hard to see at first but I am happy it on its way thank you vocal star
11 de agosto de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Hello,
We have sent you an email regarding this order, which was a pre-order product. Please get in touch with us via email. Best wishes.
great machine that we have been…
great machine that we have been enjoying since we received it
150 songs pre programmed
the only challenge is getting the microphone off people
fast delivery, well packaged and exactly what I wanted for our parties
1 de agosto de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the lovely review! We are glad you're enjoying your Vocal Star karaoke. Sorry you can't get the mic of people! ha!
Happy singing and enjoy your parties. Best wishes.
Remote control for VS-1200
The new remote arrived promptly and works fine, the original one stopped working for some reason.Quite a reasonable price too. I had concerns whether it would work but it did straight out of the box.
30 de julho de 2023
Resposta da Vocal Star Limited
Thank you for the 5 star review. Very pleased to hear you're happy with the service and everything is working as it should. Best wishes.
always good value great service and…
always good value great service and speedy delivery
30 de julho de 2023
Resposta da Vocal Star Limited
Thank you for your lovely review! Glad you are pleased with the service. Best wishes.
Brilliant customer service which really…
Brilliant customer service which really helped me feel confident about hiring the karaoke machine.
It arrived as expected and was really easy to set up.
We had a fantastic night with the karaoke which made the Hen night absolutely brilliant.
Can’t fault the customer service, delivery, equipment and pick up of the equipment the following day.
14 de julho de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the positive review, we are so glad this made the hen do for you. Best wishes.
Perfect for a kids party
Super helpful team, hired for a year 6 leaving party and the kids loved it!
18 de julho de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the lovely review, we are so pleased they all enjoyed the hire set for their party. Best wishes.
We are so impressed with this
We are so impressed with the Vocal Star portable karaoke machine. We have been looking for something for our daughter to use to practice her singing and this has been amazing. The sound is brilliant. Very easy to set up and the lights etc make it so much fun.
The sound is so great that my son (16) has been using it to - so they have been arguing (sharing) it. Thanks so much for such a great all round sound system and thanks to Lauren for the demo xxx
14 de julho de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the lovely positive review. We are glad the machine is keeping the kids entertained. We will pass this onto Lauren, she will be thrilled to hear she has helped. Best wishes.
I hired a system for a weekend away
I hired a system for a weekend away, the system arrived well packed and secure. The equipment was all in good working order and so easy to set up and use. It made our weekend. would hire again from Vocal Star. I recommend them to anyone wanting a easy to use karaoke system.
14 de julho de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the lovely positive review. We are so pleased you enjoyed the hire set and we look forward to providing for you in the future. Best wishes.
I recently had to have a karaoke…
I recently had to have a karaoke machine repaired whist still under guarantee. The matter was dealt with by Ellie, who could not have been more helpful. The machine was repaired and returned to me within a matter of days. Great service.
Many thanks
Gill Morrison.
4 de julho de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the lovely review, we will pass this onto Ellie, she will be pleased to know you're happy with her service. Best wishes.
Thank you!
Thank you to Ashleigh for amazing customer service this week. We have lost/misplaced our charger for our machine and she has gone above and beyond to help me so that I could get my machine working in time for my sons primary school leavers party this Saturday!Thank you very much Ashleigh!
13 de julho de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the positive review, we will pass this onto Ashleigh. We hope the leavers party was a success. Best wishes.
Great product value for money
Just purchased karaoke machine. Within 1 day of ordering I received the equipment. Quality and sound brilliant Vocal-Star 200w Party Speaker With Bluetooth, AUX, Led Light effects (P180). Excellent value for money. The customer service was exceptional in answering my queries and really promptly. Ashleigh was really knowledgeable and very helpful as a customer that is the kind of service you need. Sound quality excellent and easy instructions. Very happy with this purchase and company will highly recommend
11 de julho de 2023
Avaliação não solicitada
Resposta da Vocal Star Limited
Thank you for the lovely review. We are pleased to hear you're enjoying the p180. We will pass this onto Ashleigh- thank you.
All the best.
Very easy company to deal with
Very easy company to deal with, also with returns or problems
30 de junho de 2023
Resposta da Vocal Star Limited
Thank you very much for your review. Glad to hear you've had a positive experience. Best wishes.
Resposta da Vocal Star Limited
Thank you very much for your kind words and 5* review. Best wishes.
Just happy 😃 😃😃😃
30 de junho de 2023
Resposta da Vocal Star Limited
We are pleased to hear you're happy. Thank you for the lovely review. Best wishes.
What u see is what you get.. amazing
I have purchased from vocal star for years, I would never go anywhere else. Amazing customer service.. highly recommend 👌
29 de junho de 2023
Resposta da Vocal Star Limited
Thank you for the lovely review, this is very good to hear you're happy with the service. Best wishes.
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