Jenny was very helpful and talked me through the issue. She spoke quite fast and, as my hearing is not as good as it used to be, I had difficulty understanding understanding what she said. However
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Veja o que dizem as avaliações
I worked with Harris through a few difficulties until I achieved a good strong phone connection with little expense and no need for the old BT connection. Harris rang me when necessary but did not har... Ver mais
A empresa respondeu
Harris was brilliant helping me with my phone and sorting out my issues with data and updating my contact. Harris was helpful and friendly through out our numerous telephone conversations. Thank you H... Ver mais
My phone hadn't been recieving calls and messages for a while so I called WeVoice to replace my SIM, they were very quick and helpful with it and my new SIM arrived under 3 days! The operator who... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Voice have been in the marker for past 4 years as a provider of business & consumer tele products and services from all the leading networks and telecommunication providers. We integrate anything from mobile telephony, VoIP, business broadband and data hosting to software for security and productivity into tailor-made seamless solutions. We have eight sales and technical support centres around the UK and we’re growing fast. Customers choose us because our knowledgeable associates always recommend the products that best meet the needs of our customers, solving problems rather than just selling specific products. We can do this because we offer a huge choice of providers and brands in every category, at market-leading prices.
Informações de contato
Office 4210, 182, 184 High Street North, East Ham, E6 2JA, London, Reino Unido
- 0331 630 2485
- hello@wevoice.co.uk
- wevoice.co.uk
4,5
Excelente
135 avaliações
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Help was readily available
Help was readily available
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for your feedback! We’re pleased to hear that help was readily available when you needed it. Providing quick and reliable support to our customers is very important to us. We truly appreciate your support and thank you for choosing We Voice.
Kind regards,
Support Team
We Voice
Harris was both polite and helpful resolved my problem very quickly
Very happy with you voice service
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wevoice
We’re thrilled to hear that Harris was polite, helpful, and able to resolve your problem so quickly. Delivering efficient service with a friendly approach is exactly what we aim for at We Voice, so it’s wonderful to know you’re very happy with our service.
Your comments will be shared with Harris — they’ll truly appreciate it.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The We Voice Team
Query resolved quickly by Harris
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for your wonderful review.
We’re delighted to hear that your query was resolved quickly and that Harris was able to assist you efficiently. Providing prompt and helpful support is always our priority, and your feedback truly means a lot to our team.
We’ll be sure to pass your kind words on to Harris.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The We Voice Team
Experience with WeVoice
The WeVoice operative Harris was very helpful and efficient in reducing the cost of my SIM card only contract as I was looking to cancel my contract and go elsewhere.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for sharing your feedback. We’re really pleased to hear that Harris was helpful and efficient in assisting you and finding a better SIM-only deal to suit your needs. Our goal is always to offer the best possible value and support before a customer decides to leave, so it’s great to know he could help. We’ll be sure to pass on your kind comments to him. If you need anything further, we’re always here for you.
Disgraceful and underhand tactics to…
Disgraceful and underhand tactics to take advantage of my vulnerable elderly mother, and want an extortionate amount of money to get out of a phone contract she didn’t need. Told her she had was talking to O2 and they had to move her over to them as they had issues, totally disgraceful behaviour, they also scammed money out of my father as part of the scam ordered a new phone and contract and then demanded he had to take delivery of the phone etc and they would send someone to collect it ! Very untrustworthy people working there! Wouldn’t touch them if they were the last provider on earth! Tied my mother to a 3 year contract under handed scammers springs to mind. Keep well clear of them!
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for your review.
We take allegations of this nature extremely seriously, particularly where vulnerable customers are mentioned. Following your feedback, we sent an email on 10th February requesting account details so we could fully investigate the concerns raised, including reviewing call recordings, order notes, and the migration process. Unfortunately, we have not yet received a response.
We would like to clarify that We Voice does not misrepresent itself as another provider such as O2, and we have strict compliance procedures in place during all sales and migration calls. All orders, including device deliveries and contract terms are clearly confirmed with the account holder prior to processing.
Without the relevant account information, we are unable to trace the matter or verify what has occurred. We strongly encourage you to contact our Customer Care team directly with the account holder’s name, postcode, and contact number so we can urgently investigate and provide clarity.
We remain committed to resolving any genuine concerns and are more than willing to review this thoroughly once we receive the necessary details.
Very good no issues very helpful
Very good no issues very helpful
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for your review! We’re glad to hear everything went smoothly and that you found our team helpful. We really appreciate your feedback and are always here if you need any support in the future.
Sorted my problem with VOIP Landline…
Sorted my problem with VOIP Landline efficiently and quickly. Always very helpful pleasant advisors too
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for your great feedback. We’re pleased to hear your VoIP landline issue was resolved quickly and efficiently, and that you found our advisors helpful and pleasant to deal with. We work hard to provide smooth support and it’s wonderful to know that came across in your experience. If you ever need further assistance, we’re always here to help.
Resposta da Wevoice
Thank you for your kind feedback! We’re glad to hear your enquiry was resolved quickly. Our team always aims to provide fast and efficient support, and it’s great to know we met your expectations. If you ever need any further assistance, we’re always here to help.
Great customer service very helpful and…
Great customer service very helpful and knowledgeable
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for your kind feedback! We’re delighted to hear that you found our team helpful and knowledgeable. Providing great customer service is always our priority. If you need any assistance in the future, please don’t hesitate to get in touch — we’re happy to help!
Replacement SIM card
My phone hadn't been recieving calls and messages for a while so I called WeVoice to replace my SIM, they were very quick and helpful with it and my new SIM arrived under 3 days!
The operator who assisted me was called David, he was very helpful and had everything sorted for me quickly. He also answered any questions I had about any other things concerning the SIM card.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you very much for taking the time to share your experience with us. We’re glad we could resolve the issue quickly and that your new SIM reached you within a few days. It’s great to hear that David was able to assist you efficiently and answer all your questions. We’ll be sure to pass on your kind words to him. If you need any further support, please don’t hesitate to contact us — we’re always here to help!
Lovely conversation with David.
Lovely conversation with David.
So simple to swop over.
And good price.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you so much for your kind feedback! We’re really pleased to hear that David made the switch simple for you and that you’re happy with the price. If you need any assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
It was on the cusp of being stressful…
It was on the cusp of being stressful and great.
Stressful because the English spoken on a technical subject was not of the best, but the attention provided was constant, and eventually the goal was achieved. I hope the savings made will be worth all the hassle!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your detailed feedback. We’re sorry to hear that parts of the experience felt stressful, particularly around communication, and we truly appreciate your patience. We’re glad that our team stayed attentive and that we were able to achieve the final outcome for you. Your comments are valuable to us, and we’ll use them to continue improving how we communicate technical information more clearly. We sincerely hope you enjoy the savings and, if you need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Pretty good
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Wevoice
Thank you for your feedback! We’re glad to hear you had a pretty good experience with us. If there’s anything we can do to make it even better next time, please feel free to let us know — we’re always happy to help
Terrible, dishonest company
Terrible, dishonest company. They called up my wife and claimed to be a subsidiary of her current network, Vodafone. Then sold her a deal under that misrepresentation. I saw that they’ve done this to others who have complained on Google Reviews too, including to a 90 year old victim. How are these guys able to get away with this kind of practice? Cancelling straight away. I’ve also raised a complaint with Ofcom to stop them doing this to other people.
12 de janeiro de 2026
Avaliação não solicitada
Disgusting sales technique
Disgusting sales technique, rang my 80 year old mother and told her they were calling on behalf of BT broadband as taking over account and she had to agree to their terms or loose her number
AVOID AT ALL COSTS - SCAMMERS
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Wevoice
We take allegations of this nature extremely seriously. However, after a thorough review of our records, we can confirm that this is not a genuine experience with our company.
We do not represent ourselves as BT, nor do we contact customers, especially vulnerable individuals, using misleading or coercive statements. Any communication we conduct is fully compliant with UK regulations and based on clear consent.
We strongly condemn scam activity and encourage anyone who receives suspicious calls claiming to be from BT or any other provider to report the matter directly to the relevant authorities.
We invite you to contact us directly with verifiable details so the matter can be properly investigated.
Harris an excellent member of the Wevoice…
Harris is very patient with an 80 year old not good at it!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your comment. Harris is known for being patient and considerate, especially when supporting elderly customers who may not be confident with technology. Providing respectful and understanding assistance is very important to us.
Resposta da Wevoice
Thank you for the great feedback! We’re glad to hear David provided excellent service.
Harris was efficient and helpful in…
Harris was efficient and helpful in transferring our landline
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for the kind feedback. We’re glad Harris was able to assist you efficiently with your landline transfer. We truly appreciate you choosing us.
Fantastic
David and Tracy have been so helpful and kind. I am of an age where all this digital stuff confuses me somewhat. They both talked me through my problems and due to them I am extremely comfortable with your company but it’s amazing how contactable they are
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you so much for your wonderful feedback. We understand that digital processes can feel overwhelming at times, and our team is always here to make everything as clear and comfortable as possible.
Your kind words mean a great deal to us, and we’re especially pleased to know that their approachable and accessible assistance has helped you feel confident with our company. Should you ever need further help, please don’t hesitate to reach out — we’re always here for you.
Thank you once again for taking the time to share your experience.
Thanks & Regards
We Voice
David helped me through the whole…
David helped me through the whole process, with patience and professionalism. Without his help I would still be struggling with the situation
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your kind feedback. Our team is committed to providing reliable assistance, and it’s wonderful to know his guidance made a positive difference. If you need any further help, please don’t hesitate to reach out.
Thanks & Regards
We Voice
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