Jenny was very helpful and talked me through the issue. She spoke quite fast and, as my hearing is not as good as it used to be, I had difficulty understanding understanding what she said. However
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Veja o que dizem as avaliações
I worked with Harris through a few difficulties until I achieved a good strong phone connection with little expense and no need for the old BT connection. Harris rang me when necessary but did not har... Ver mais
A empresa respondeu
Harris was brilliant helping me with my phone and sorting out my issues with data and updating my contact. Harris was helpful and friendly through out our numerous telephone conversations. Thank you H... Ver mais
My phone hadn't been recieving calls and messages for a while so I called WeVoice to replace my SIM, they were very quick and helpful with it and my new SIM arrived under 3 days! The operator who... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Voice have been in the marker for past 4 years as a provider of business & consumer tele products and services from all the leading networks and telecommunication providers. We integrate anything from mobile telephony, VoIP, business broadband and data hosting to software for security and productivity into tailor-made seamless solutions. We have eight sales and technical support centres around the UK and we’re growing fast. Customers choose us because our knowledgeable associates always recommend the products that best meet the needs of our customers, solving problems rather than just selling specific products. We can do this because we offer a huge choice of providers and brands in every category, at market-leading prices.
Informações de contato
Office 4210, 182, 184 High Street North, East Ham, E6 2JA, London, Reino Unido
- 0331 630 2485
- hello@wevoice.co.uk
- wevoice.co.uk
4,5
Excelente
135 avaliações
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service personnel are very…
The customer service personnel are very friendly,especially Mr David who was dealing with my requirement.
12 de novembro de 2025
Avaliação não solicitada
Harris was patient
Harris was patient, professional and resolved my roaming issue! Recommended
6 de novembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you so much for your kind words! We're delighted to hear that Harris was able to assist you with your roaming issue efficiently and professionally.
Your recommendation means a lot to us — we’ll be sure to share your feedback with Harris and the team!
Thanks & Regards
We Voice
Harris was very nice very helpful and…
Harris was very nice very helpful and was sort my out in no time. Many thanks Harris
6 de novembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your kind words! We’re delighted to hear that Harris was able to assist you quickly and efficiently. Your appreciation means a lot — we’ll be sure to pass your feedback on to him.
Thanks & Regards
We Voice
⭐⭐ Brilliant service and even better people!
Wouldn’t go anywhere else — professional, friendly, and always go the extra mile. Top-class business all around!
8 de outubro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear that you’ve had such a positive experience with our customer service team. Providing professional, friendly, and reliable service is what we strive for every day. Your support truly means a lot to us!
— Team We Voice
Excellent customer service!
My call to customer service was answered very quickly and even though I wasn’t expecting my problem to be solved today, the agent, David was very helpful and made me feel like a valued customer. After a few minutes my issue was sorted! David called me back to check everything was as I wanted and there were no further issues.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your kind words! We’re delighted to hear about your positive experience with our customer service team. 😊
David and the entire team take great pride in ensuring every customer feels valued and supported. We truly appreciate your feedback and look forward to continuing to provide you with excellent service.
— Team We Voice
Harris was very patient in dealing with…
Harris was very patient in dealing with the issue which I had; he kept in contact with me until my landline was up and running on the new system.
11 de setembro de 2025
Avaliação não solicitada
David helped all the way through my…
David helped all the way through my query all sorted. Thank you
8 de setembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your feedback. We are pleased to hear that David was able to assist you throughout your query and ensure everything was resolved. Your comments will be shared with him, and we remain at your service should you require further assistance in the future.
David was absolutely brilliant
David was absolutely brilliant
2 de setembro de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your kind feedback. We are pleased to hear that David was able to provide such excellent support. Your comments will be shared with him.
I would like to thank David
27 de agosto de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your feedback. We are delighted to know that David’s support made a positive difference for you. Your appreciation will certainly be shared with him.
Harris and Team Tops
The staff at Wevoice were caring, extremely helpful and were never phased by any of the problems I caused. Being 80 next year my computer skills are not great and I am sure I caused a number of headaches for the Team. Harris was great and deserves a medal
13 de agosto de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for sharing such thoughtful feedback. We are delighted to hear that our team provided caring and helpful support, and we truly appreciate your kind words about Harris. We will ensure your comments are shared with him. Please know we are always here to assist you whenever needed.
Satisfied customer
Satisfied customer. Harris was helpful as usual in assisting with explaining an issue with a call concern.
25 de julho de 2025
Avaliação não solicitada
Resposta da Wevoice
Hi Heather,
Thank you for sharing your feedback! We’re pleased to hear that you're satisfied with the support and that Harris was was helpful in resolving your call-related concern. Providing clear and consistent assistance is what we strive for, and it’s great to know Harris delivered that experience.
If you need any further help, we're always here for you.
Best regards,
Customer Support Team
We Voice
Harris very helpful and clear
Harris very helpful and clear
21 de julho de 2025
Avaliação não solicitada
Resposta da Wevoice
Hi Kevin,
Thank you for your kind words! We're glad to hear that Harris was helpful and clear in assisting you. We’ll be sure to pass along your feedback to him — it’ll make his day!
If there's anything else we can do for you, feel free to reach out.
Warm regards,
Customer Support Team
We Voice
Properly Advised.
I spoke to Kevin about the mobile phones that they have available and needed for 6 bedroom house. We needed a phone in each room. It took 17 days to have it delivered to us but he also sent an engineer in to have it all installed.
3 de junho de 2025
Avaliação não solicitada
Resposta da Wevoice
Dear Ridwan,
Thank you for your feedback. We're glad to hear that Kevin was able to assist you with your mobile phone needs for the 6-bedroom house and that the engineer successfully completed the installation.
We apologise for the delay in delivery, and we appreciate your patience during the process. Your satisfaction is important to us, and we're pleased everything is now set up to your expectations.
If you need any further assistance or support, please don’t hesitate to get in touch.
Warm regards,
Customer Support Team
We Voice
Fast response and very helpful.
Fast response to dialing the contact line. No issues getting identified. The advisor (David) was very understanding, listened and provided the accurate information to help me clarify my understanding of the issues that I had.
All was resolved to my satisfaction. A very pleasant experience. It only took a few minutes.
11 de julho de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you so much for your kind feedback! We're thrilled to hear that your experience with our advisor David was both efficient and pleasant. It's great to know he was able to quickly identify your issue, provide clear information, and ensure everything was resolved to your satisfaction. We truly appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us.
Warm regards,
We Voice
excellent customer service
excellent customer service
very easy to get through
very helpful staff
great rates
very happy with the company would recommend
11 de julho de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your fantastic feedback! We're so pleased to hear that you found it easy to reach us and that our team was helpful throughout. It’s great to know you're happy with our rates and overall service. Your recommendation means a lot to us – we truly appreciate your support!
Warm regards,
We Voice
Avoid this company
This company should be avoided at all costs.
My son (who has a medical condition which causes him memory problems and confusion) had a similar experience to others. Cold-called (even though his mobile is registered with the Telephone Preference Service), convinced to switch from Sky to worse terms with WeVoice, realised he wasn't happy with the deal, phoned up to cancel within the 14 day cooling-off period (10 days), told he couldn't cancel during a fractious conversation, they took his monthly direct debit anyway so he stopped the direct debit, then they stopped his service and I had to get involved to try to get him reconnected and out of the contract. In the end, we've had to pay exit charges and he's now safely back with Sky. I requested a copy of the recording of the voice conversation when he phoned to cancel (which we are all legally entitled to receive) and they still haven't sent it after 3 months.
I've now submitted a report to the Information Commissioners Office (ICO). A reputable and ethical company might be concerned at such a development but I'm confident that this outfit won't bat an eyelid. I'd encourage others who've experienced similar to report this company to the appropriate authority (ICO, Trading Standards etc) so that they end up on the radar of someone who can take action.
30 de junho de 2025
Avaliação não solicitada
We Voice were very good at setting up…
We Voice were very good at setting up our service despite having to wait for BT OpenReach who appear to be severely understaffed. Harris was very attentive and helpful through the process.
1 de julho de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your feedback! We're glad to hear that despite the delays from BT OpenReach, our team—especially Harris—was able to support you effectively throughout the setup process. We know how frustrating such delays can be, and we appreciate your patience. We'll be sure to pass your kind words on to Harris!
Best regards,
We Voice
It’s nice to know I can wattsapp you…
It’s nice to know I can wattsapp you and you get back the same day and David was very helpful, good service all round.
1 de julho de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your kind words! We're really pleased to hear that you find our WhatsApp support convenient and responsive. It's great to know David was helpful and that you’re happy with the overall service. We're always here whenever you need us!
Warm regards,
We Voice
We-Voice exceptional service
Harris is always checking up on my service as we have had teething problems with connection and no phone service is always polite and informative
1 de julho de 2025
Avaliação não solicitada
Resposta da Wevoice
Thank you for your feedback! We understand how frustrating connection issues can be, and we truly appreciate your patience. We're glad to hear that Harris has been consistently checking in and keeping you informed—he’s dedicated to making sure things run smoothly for our customers. We’ll continue working to ensure your service is fully reliable.
Best regards,
We Voice
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