I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Ver mais
A empresa respondeu
The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the custom... Ver mais
A empresa respondeu
It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais
Detalhes da empresa
Sobre Ancestry.com.au
Escrito pela empresa
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Informações de contato
3,6
Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great resource to do family research
Great resource to do family research. With DNA results and throughlines assisting in confirming research lines.
15 de outubro de 2026
Avaliação não solicitada
Loved seeing where family came from
15 de outubro de 2026
Avaliação não solicitada
I really don’t need to go through this
14 de outubro de 2026
Avaliação não solicitada
Excitement in corroborating aural folklore from grandparents with genetics
It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved.
I had spoken to my grandparents about their ancestors and it was wonderful to be able to confirm stories genetically even though they had passed away decades before such genetic information was available.
31 de outubro de 2025
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Wonderful records
13 de outubro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hello Stella. We are glad that you like the access to our database for its records. If you would like to add any additional feedback, you can do so by clicking the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Thank you for the kind words and your feedback.
AI is spoiling my faith in Ancestry results…
I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when I don't actually know the family I will not be sure that the information is correct. People are less likely to use Ancestry if they are not convinced of its accuracy.
11 de outubro de 2026
Avaliação não solicitada
Sometimes there are no new up to date…
Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information.
Why should I pay extra for stuff I can get from a free site.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Margaret! We understand how frustrating it is to see old or irrelevant hints. Our hints are generated as new records are digitized and added to our database, but we know there's always room to improve our algorithms to give you more accurate matches. We appreciate your feedback on pricing and will certainly pass it along to our team!
I have been researching my family since 1998
I have been researching my family on and off for several decades. at first it was slow and painful to learn anything new, Ancestry now has any information easily accessible. It makes an afternoon of research such a pleasure and the pro check makes it easy to be sure you have found the correct person.
4 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
This is so great to hear, Laurian! It's astounding to think of all the changes there have been over the years for genealogical research. We're happy to know that you've enjoyed being able to explore the resources you need on our site. It's lovely to learn that our ProTools membership has been helpful to you in ensuring your research is as accurate, too! Thanks again for taking the time to share your experience with us. Have a lovely evening!
Amazing product & service that’s given…
Amazing product & service that’s given me so much information about my family, going back to the 1800s
2 de outubro de 2026
Resposta da Ancestry.com.au
Hi JW! Thank you for sharing your experience. It's incredible to hear how far back you've been able to trace your family history. Happy researching!
Do not deal with this company they are…
Do not deal with this company they are thieves. I cancelled my service only to check my bank statement to find out they continue to take money out of my account to after i cancelled and then when i ring to complain they do nothing but argue and refuse a refund of money they are not entitled to. When i complaint she called me rascist as she sounded philipino yet i hadnt said anything about her personally i would Given MINUS -10 stars if i could.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Laura, thank you for sharing your feedback. We understand it can be frustrating to see a charge you were not expecting. Our subscriptions are designed to automatically renew unless they are cancelled prior to the billing date.
We are sorry to hear if you previous interaction was not the experience we strive for. Please reach out directly to our dedicated customer support team via the Help Center on our website so they can review the specific timing of your cancellation and investigate this matter further.
Great experience
30 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Debra, thank you so much for the review! We are thrilled to hear that you had a great experience with us. If you ever have any questions as you continue your family history journey, please don't hesitate to reach out!
Trying to understand how my family came…
Trying to understand how my family came from where they were to where they are now
29 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Darren, thank you so much for the review! We are thrilled to hear that you are using Ancestry to discover your family's origins and trace their journey. Uncovering how your ancestors came to be where they are today is an incredible experience, and we are honored to help you along the way. If you ever have any questions as you continue your research, please don't hesitate to reach out!
Ancestry has helped me develop an extensive family tree
Ancestry has helped me develop a comprehensive Family Tree, with its access to many Church, Electoral & Census records, as well as other family's records. Even though these people have passed away, I still get a great sense of satisfaction solving family puzzles. I am also enjoying finding out more about my extended family, esp through DNA links. Be wary of copying info straight from other Family Trees; always go to the source to check first! I am fortunate (if that's the word) that my history is very Anglo-Saxon, as there are so many records from Great Britain that are relevant for me.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Mr Priscilla, thank you so much for the wonderful review! We are thrilled to hear that you are getting so much satisfaction out of solving family puzzles and building a comprehensive family tree using our records and DNA connections.
You also offer some fantastic advice to fellow researchers—verifying information at the original source rather than just copying from other trees is an essential best practice! We are so glad that our Great Britain records have been helpful in tracing your roots. If you ever have any questions as you continue your research, please don't hesitate to reach out!
It is just so easy to use
It is just so easy to use. I love how much data is available and how searching hints and databases help with my family history project/
28 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
This is wonderful to hear! Thanks so much for choosing Ancestry as your partner in your research project. We're excited for the discoveries you could uncover moving forward!
Ancestry make it difficult for people…
Ancestry make it difficult for people to cancel their membership. I bought 2 DNA kits. One for myself and one for a friend. I tried to cancel both memberships today because if you don't cancel at least 2 days before the membership expires, they start charging exorbitant monthly fees. They made it impossible for me to cancel the second membership even though I'd paid for both from my bank account. They have insisted my friend close the account himself. I find this so unfair because if he didn't cancel, they would be charging MY account. Ancestry.com are greedy and dishonest and the most of the historical forms they provide are illegible. I'm still getting this sorted out and will provide the outcome once I've finished.
UPDATE
Ancestry got back to me. After their staff messed me and my friend around for hours yesterday. They were actually playing stupid little games with me. Keeping me waiting for long periods of time (30 minutes when typical wait time was around 8 minutes) I'd make a call from a different number and be answered within 8 minutes. They also messed my friend around when he called to sort it out. More than once, the person would stay silent on the phone, when you could see they were still on the line. I tried 3 times to do a 3 way call with them and my friend, followed all the right steps and they would pull the silent trick. Ancestry needs to either, check on their "support" team, or make sure they know what the process is.
I believe they actually do know and deliberately mess people around. My opinion of this company remains the same. They don't deserve the one star I had to give them in order to make this complaint.
Last Update
29/10/26
After receiving the information from Ancestry today, I phoned the number that was provided. Within 5 minutes I was told, the membership has been cancelled and there will be no more charges. Thank you to the young man I spoke to. He was polite and efficient.
28 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Thanks for getting in touch, Kathy. We're sorry to hear of the back-and-forth you've encountered. We appreciate the opportunity to advise that if you ordered 2 DNA tests from your own Ancestry account and included a bundled membership when ordering those tests, only one membership will be included with that order, associated with your own account. The bundled membership will only be active on your account. If you included both kits in the same order then rest assured that cancelling your own membership should be all you need to do. Your friend should only have a membership if one was ordered via an account under their own name and email address. If the latter option is the case, we would recommend they give us a call at +61 800 979 547 so we can review their account with them and assist them with their cancellation if needs be. Thanks so much for reaching out to us so we could advise on this a little and share this contact option with you.
Awesome +AA
27 de setembro de 2026
Avaliação não solicitada
Absolute scam
Absolute scam. Charged for services not signed up for
25 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Matthew and thank you for reaching out to us with this review. We are sorry to hear that you incurred a charge for something you didn't sing up for and are eager to investigate this with you. Please give our team a call on the number listed below so one of our agents can offer you more tailored support.
Phone (Australia): +61 1800 979 547
Hours (AEST - Australia):
Mon–Fri: 9am – 6pm | Sat–Sun: 9am – 4pm
Very difficult to cancel subscriptions
The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the customer service, then was advised to email them. They make it very difficult to cancel csubscriptions. Other than that I’ve found the website very useful.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Brett,
Thank you for your review! We are glad to hear that you have found the website and information useful.
We sincerely apologize for the frustration while trying to cancel your subscription. You should not need to send an email to cancel, we are sorry for the miscommunication from our agent.
If your cancellation has not yet been resolved, please contact us by phone again so our team can ensure it is taken care of right away.
Lots of great hints etc but an easier…
Lots of great hints etc but an easier way to log in would be great (eg Face ID)
22 de setembro de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Thank you for your review, Rachel! We are so glad to hear that you are enjoying the hints and finding them helpful. We also appreciate your feedback regarding an easier login method like Face ID, and we will be sure to pass your suggestion along to our team for future consideration.
Best of luck with your continued family history research!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.