Ancestry.com.au Avaliações 

3.269
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais

Avaliado com 3 de um total de 5 estrelas

Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the custom... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais

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Sobre Ancestry.com.au

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(3.269)

301 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Using DNA results

Using DNA results, I was able to prove that a very close friend of my grandmother, who I knew when a small boy, was actually distantly related to our family, despite the fact that her surname differed from ours.

10 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Want to rattle some skeletons?

Think your family is squeaky clean? Let DNA and Ancestry unravel those secrets taken to the grave! A fun, thrilling ride into the past to discover who you've come from. Build out your family tree using your dna matches to confirm your family lines (or send you up new ones!). Addictive fun the whole family can play!

26 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Ancestry - a Brilliant App

Ancestry is a brilliant app and once that has made my research so exciting and occasionally mysterious! I have confirmed doubts regarding my biological father and discovered that I have a number of very famous relations/connections - icons of their time!
I find quite easy to use however, discovering Pro Tools recently I think it should be included in the normal subscription packages!
Overall a brilliant companion to my studies!

1 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

The people at Ancestry are special .

The people at Ancestry must work very hard to give me the information I have received . Wthout that help I wouid still be floundering . Full marks to Ancestry

23 de agosto de 2026
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hi Derek, thank you so much for the kind words! Our team works hard behind the scenes to make historical records and connections accessible, so hearing that we could help guide your journey means the world to us.

Avaliado com 5 de um total de 5 estrelas

I love the opportunity to investigate…

I love the opportunity to investigate my family history, all the unusual names and sometimes too many of the one name in a family. I love to visit gravesites and towns that relate to the family. Ancestry DNA has certainly made the experience just that little bit more interesting. It can be a social thing as well as we seek help with our information gathering. I spend hours with my sister-in-law either over the phone or visiting trying to find people in the English census record or working out if family stories are correct or not. Thanks for everyone's work in the background to help us achieve our goal.

22 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

12 weeks still no results told I could…

12 weeks still no results told I could be waiting another 6

21 de agosto de 2026
Avaliação não solicitada
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Resposta da Ancestry.com.au

Hi Shane, we're very sorry to hear about the extended delay in processing your DNA results. We understand how frustrating it is to wait past the expected timeframe. Please give us a call at +61 1800 979 547 so we can help check on your kit for you.

Avaliado com 1 de um total de 5 estrelas

I’m extremely disappointed with…

I’m extremely disappointed with Ancestry.

I’ve just discovered that I’ve been charged around $130 every three months since 1 September for a World subscription that I did not realise I had signed up for or was continuing.

Apparently Ancestry had been sending renewal emails, but those emails were going straight to my junk folder. Meanwhile, the charges just kept coming out every three months.

I understand companies use auto-renewing subscriptions, but when you’re taking this amount of money repeatedly, I think there should be a much clearer warning before each renewal and a far more obvious indication on the account that a paid subscription is active.

What makes it worse is that I only discovered this while already trying to sort out a separate problem with my Ancestry DNA replacement kit, and getting meaningful help has been unnecessarily difficult.

I’ve now paid hundreds of dollars for a subscription I wasn’t knowingly using. Very poor customer experience, and I would strongly recommend people regularly check their Ancestry account and bank statements so they don’t get caught the same way.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hi there, Jason. We are deeply sorry for the frustration caused by this unexpected billing and the added hassle with your DNA replacement kit.

While our subscriptions do automatically renew with confirmation emails sent prior to billing—which unfortunately went to your junk folder—we hear you loud and clear about wanting clearer renewal warnings and better account visibility.

We want to get both your billing and your DNA kit looked into right away: please send us a message with your account email address so our support team can review your billing history, look into this and ensure your replacement kit issue is completely resolved.

https://support.ancestry.com/s/contactsupport/

Avaliado com 5 de um total de 5 estrelas

I have made some wonderful discoveries…

I have made some wonderful discoveries through Ancestry.

One of the most special has been learning more about my great-grandmother born 1864 in Scotland. Her mother died when she was only three years old, and she went to live with her aunt.

Through DNA matches, I recently discovered that her father remarried and my great-grandmother had 12 half-siblings. This opened up a whole new branch of my family tree that I never knew existed.

Discoveries like this are what make family history so exciting. Ancestry has helped me uncover not just names and dates, but the stories and connections of the people who came before me.

1 de setembro de 2025
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Resposta da Ancestry.com.au

Hello Kathy. Wow! That is an awesome story! We are glad to be part of your journey. We are glad you were able to discover a whole other side of your family through DNA testing. That gives us all the warm fuzzies. Thank you for sharing. We would love to hear all about the interesting discoveries that you have found along your journey!

Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication

18 de agosto de 2025
Avaliação não solicitada
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Resposta da Ancestry.com.au

Hello Jeffrey. Thank you for the feedback. It is most helpful to know that we have been communicating with you in the manner that you like. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Avaliado com 5 de um total de 5 estrelas

My Genealogy Journey

Thanks to technology I found I was able to pinpoint with greater accuracy just where my families came from.
I am now 86 years old and have advanced my computer skills considerably. I am now able to follow ancestors and their migration around the world.
An explosion of new information has become available to me, which promotes my understanding of the past, as new discoveries are literally unearthed
With the home testing kits everything was explained and the test has been well worth-while.
I have had four people who have contacted me regarding family adoption details, and they are now a bonus and added to my tree.
On the whole I think it is a very satisfying experience and sorry in some ways that I hadn't done the test sooner.
emattsen

2 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

I found interesting information about…

I found interesting information about my father’s family. I didn’t know a great deal about the family on this branch of my family tree as my father was somewhat estranged from them.

18 de agosto de 2026
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hello Christine. We are glad that we could be part of your journey. It is so great to hear that you were able to find information about your father's family. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

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