Ancestry.com.au Avaliações 

3.269
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O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais

Avaliado com 3 de um total de 5 estrelas

Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the custom... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as avaliações

(3.269)

301 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ancestry can open many doors

The set up and layout of Ancestry suited my needs. Found it easy to build my family trees but be aware to always do thorough research and check that you are on the right path, so as to not mislead others. As one of the great features is that you can share and make contact with others and distant family members.

17 de agosto de 2026
Avaliação não solicitada
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Resposta da Ancestry.com.au

We're so glad to know you've enjoyed the experience of building your family tree with us! Thanks so much for taking the time to share your feedback with us. 😊

Avaliado com 5 de um total de 5 estrelas

My experience with Ancestry has been very positive.

My experience with Ancestry has been very rewarding and I have found it to be very straightforward to enter data.

17 de agosto de 2026
Avaliação não solicitada
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Resposta da Ancestry.com.au

We're thrilled to hear this! Thanks so much for choosing Ancestry to help you in your research. 💚

Avaliado com 4 de um total de 5 estrelas

Life of 3rd great grand parents

I have found it interesting to learn what a 3rd great grandmother's life was like by connecting information about her and her family. Access to newspapers has made such a difference in this particular family.

17 de agosto de 2026
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Resposta da Ancestry.com.au

We're so happy that you have had the opportunity to learn all about her, Janet!

Avaliado com 5 de um total de 5 estrelas

I enjoy using ancestry its easy to use…

I enjoy using ancestry its easy to use and well worth while

16 de agosto de 2026
Avaliação não solicitada
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Resposta da Ancestry.com.au

Hello Kaylene. We are glad to be part of you journey. We are glad that you like the ease of using the website and find that the information is well worth it. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Avaliado com 5 de um total de 5 estrelas

You never know what you might discover

You never know what you might discover. I put a few of my details on Ancestry and a few weeks later I had a message from someone I did not know. Since then I have found out about a whole new family on my fathers side which I did not know about. I have step brothers and sisters. I have met some of them and the stories were amazing.

1 de janeiro de 2026
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Resposta da Ancestry.com.au

Hello Ralph. We are glad that we can be part of your journey! You are absolutely correct, you never know what you are going to discover! We are getting all the warm fuzzies and are happy that you have found some step brothers and sisters. We can only imagine how that reunion was! Thank you for sharing. We would love to hear all about the interesting discoveries that you have found along your journey.

Avaliado com 5 de um total de 5 estrelas

Unexpected found father

I order did the ancestry test to find my heritage and I unexpected found who my father was, my Mum never told me before she died. I have had so many matches with his family. I met my cousin and 5 Aunties.

20 de agosto de 2025
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Resposta da Ancestry.com.au

Hello there! We are so glad that we could be apart of your journey! It is so heartwarming to find out that you have other family members out there. We have all the warm fuzzies. We would love to hear all about the interesting discoveries that you have found along your journey.

Avaliado com 2 de um total de 5 estrelas

I used to be able to research ancestors…

I used to be able to research ancestors in the UK but this year everything seems to of changed. I've paid the usual amount thinking it will be the same thing but I can only see some of other peoples trees and the only things from the UK that are not blurred out are things I can research for free on other sites. I have very limited australian options as well. I constantly get a page telling me I have to pay three times more to be able to research anything I used to be able to look at. Very disappointing and an absolute waste of money as being a pensioner I don't have hundreds to be able to pay for six months.

15 de agosto de 2026
Avaliação não solicitada
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Resposta da Ancestry.com.au

Thanks for getting in touch with us recently, Shelley. We're sorry to hear that you've encountered any difficulty with viewing records. We can confirm that we offer a few different membership options so that our users can chose the membership that suits them and their research needs best. These start from $21.99 a month for access to Key Australian and UK records. That will be are most basic membership, and please note this will not include access to Parish records, or records from Ireland and New Zealand. If you have any questions on what membership would suit your own research needs, we'd recommend giving us a call where we can review your order history and advise on the best package for yourself. You'll be welcome to give us a call at +61 1800 979 547.
Thanks again for getting in touch so we could advise on this a little! We look forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Excellent tool for ancestry research

Excellent tool for ancestry research. Quick results from multiple searches across a massive range of records. Accuracy is high with search results. Easy to use set up for searches and creating a family tree.

15 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ancestry has the best range of DNA…

Ancestry has the best range of DNA matches, innovative programmes and quality data matching to make this a worthwhile investment of my time money and expertise i recommend them

14 de junho de 2026
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Resposta da Ancestry.com.au

Thanks for taking the time to share this lovely review with us, Tony! We're delighted to hear that you are enjoying your DNA journey with us and hope you continue to make lots of interesting discoveries through our test.

Avaliado com 5 de um total de 5 estrelas

My experience using Ancestry.com.au

I have found it easy to follow the prompts and hints provided by Ancestry.com.au over several years. The company also shares discoveries from other users which may be useful. I have been able to trace my ancestors and build a comprehensive family tree. There were no surprises with my DNA result.
I have found the experience very satisfying.

13 de agosto de 2026
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Resposta da Ancestry.com.au

That's amazing news, Noela! Also, thank you for the 5 star review!

Avaliado com 5 de um total de 5 estrelas

I don't like the way you blatantly…

I don't like the way you blatantly advertise "Newspaper" products on almost every screen. I don't subscribe to the Newspaper or to the Fold products (they're too expensive) but I hate being forced into looking through their products when there is obviously a link in their data to my tree.

12 de agosto de 2026
Avaliação não solicitada
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Resposta da Ancestry.com.au

We're sorry to hear about the frustration, John! We understand that seeing promotions for additional subscriptions can be frustrating, and we truly appreciate your input on how this affects your browsing experience. We'll make sure to forward your feedback to the appropriate teams and thank you for taking the time to let us know.

Avaliado com 5 de um total de 5 estrelas

I've been a member of Ancestry.com for well over 10 years.

Researching gets better with every new discovery. I call myself the Queen of Convicts with over 25 of them so far, spread throughout both my Maternal and Paternal lines. Learning almost everything about my 3X Great Grandfather William Baker a convict from the Second Fleet 1790 has been very rewarding, and finding I had a new first cousin from my DNA results was amazing.

12 de junho de 2026
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Resposta da Ancestry.com.au

Thank you for being a loyal member for over a decade, Robyn! Uncovering 25+ convict ancestors and connecting with new family through DNA is incredible. We’re so glad to be part of your research journey!

Avaliado com 5 de um total de 5 estrelas

Know your family tree

Knowing my family tree and all the history and information you can access is an amazing experience and mind blowing at times. I’ve been doing it for 20 years. It’s better now than ever with DNA matches to support and verify your ancestors. I have discovered photos and visited places where family lived. I’ve connected with distant relatives and we help each other with our research.

12 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Love ancestry.com

Love ancestry.com. I couldn't do my family history without it! So many records - & I especially like to see the actual source images when available rather than just transcribed records. More & more record images are becoming available. Census records help to put family members together. Wills list relatives. And parish registers are a gold mine! Ancestry.com has helped me to go back step by step for many generations. I'm hooked!

11 de agosto de 2026
Avaliado com 3 de um total de 5 estrelas

Ancestry connects you with many people, and you need to sift through the veracity of claims

Ancestry connects you with many people also interested in researching their family history.
Some people are very generous including the source of their research for you to check the veracity, and even sharing photos. However, there are also errors which are copied and perpetuated. This is frustrating.
In addition to paying a subscription every 6 months, there are regularly requests to pay additional money, to access records that are closed to you, unless you pay the extra money.
This is an expensive subscription, with extra levels only accessible by paying even more money.
The software to create your family tree is clunky, however recently some improvements have been made in this regard. More are needed.

12 de agosto de 2026
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Resposta da Ancestry.com.au

Thanks for getting in touch lately, John. We appreciate you sharing your experience with us. We completely appreciate that finding trees with inaccuracies in them can lead to some irritation. The family trees that we host are then personal projects that are built by our members, to the best of their ability. As they're personal projects, they can only be as accurate as each tree owner's research. In case you're interested, you can find some tips for handling errors in online family trees here: https://www.youtube.com/watch?v=CiWTx9doYvw

Regarding our memberships, we can confirm that we offer a few different membership levels, so our users can pick the subscription that suits them and their research needs best. You'll only ever be asked to upgrade when attempting to view a record or feature that's not included in your existing membership. Should it help, you can find a breakdown of what each of our memberships' offers below, which we hope can assist you when exploring our website, and know in advance if the record or feature will require an upgrade or not.

UK Heritage: https://support.ancestry.com.au/s/article/UK-Heritage-Subscription

UK Heritage Plus: https://support.ancestry.com.au/s/article/UK-Heritage-Plus-Subscription

World Heritage: https://support.ancestry.com.au/s/article/Worldwide-Heritage-Subscription

All Access: https://support.ancestry.com.au/s/article/All-Access-Membership

Pro Tools: https://support.ancestry.com.au/s/article/Ancestry-Pro-Tools-Membership

We hope these resources can assist you a little, and we wish you every success in your continued research, too!

Avaliado com 1 de um total de 5 estrelas

I'm annoyed

I'm annoyed
every time you open ancestry something in the layout has changed NOT HAPPY JAN
You are actually making it harder to use and having to flip in between 2 tabs is down right annoying.
First off you need to put the layout of ancestry how it was when you originally bought the company
I moved away from other programmes that are similar to what you have changed it to. So now when my renewal comes up I will be considering carefully if I stay with ancestry.

12 de agosto de 2026
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Resposta da Ancestry.com.au

We're sorry to hear that you haven't enjoyed some of our recent updates, Kim. If you'd like to submit feedback on what in particular is causing you trouble as you research, you can do so through the following link: https://support.ancestry.co.uk/s/article/Providing-Feedback-About-Ancestry

Avaliado com 4 de um total de 5 estrelas

Finding another history

The researchers are fantastic- they do go out of their way to be helpful. It's expensive and time-consuming, but that's just the way it is. Ancestry gave me information on a whole new branch of the family; I'm just off to Poland to explore the birthplaces of great grandparents I never knew I had!
(dates are approximate as the exploring is ongoing!)

15 de agosto de 2025
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Resposta da Ancestry.com.au

Hi Ann, thank you for sharing your wonderful experience! Discovering a brand new branch of your family tree and planning a trip to explore your great-grandparents' birthplaces in Poland sounds like an incredible journey. Safe travels as you continue your research and exploration!

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