Ancestry.com.au Avaliações 

3.273
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ancestry stores vast amounts of data from many countries in a very safe location, and has the expertise and skills needed to sift through the data and find connections, aided also by clients own contr... Ver mais

Avaliado com 1 de um total de 5 estrelas

I am incredibly frustrated with the recent AncestryDNA update. In my original results, I had a detailed breakdown of my heritage: 15% Italian, 25% Balkans, 5% Jewish, and 10% German, alongside my main... Ver mais

Avaliado com 5 de um total de 5 estrelas

It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais

Detalhes da empresa

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Sobre Ancestry.com.au

Escrito pela empresa

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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3,6

Todas as avaliações

(3.273)

306 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

I have been linked to Ancestry.com for…

I have been linked to Ancestry.com for many years and I hope to continue to be into the future.

29 de julho de 2026
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Thank you so much for your incredible loyalty over the years! Having dedicated researchers like you in our community for the long haul is what makes Ancestry so special. We are honored to be a part of your family history journey and look forward to helping you uncover many more discoveries in the years to come!

Avaliado com 1 de um total de 5 estrelas

This is a SPAM

This is a SPAM. Please do not get conned like I did. Payment made. Sample returned in pre-addressed package. 6 months later and I still haven't received my DNA Report.

This company is extremely hard to get a response from and once they have your money, they don't want to deal with you!

Very disappointed to have trusted these crooks.

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hello Greg, and thanks for taking the time to leave your review. We are deeply sorry to hear about your experience, as a six-month delay is certainly not the standard for our DNA process.

We want to look into this for you right away to locate your sample or arrange a replacement. Please send us a direct message via our live chat so we can investigate and make this right.

https://support.ancestry.co.uk/s/contactsupport/

Avaliado com 4 de um total de 5 estrelas

Good inclusion of many records But needs refinement

Good inclusion of many records, but they must be filtered with basic gender details to make it more ergonomical and not spend time on details that should already be formally designated to specific person details.

28 de julho de 2026
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hello. Thank you for sharing this practical feedback! You make a great point—automatically filtering search results by the gender already listed in a profile's details is a smart way to save time and eliminate clutter. While you can currently set gender filters manually in your search parameters, we agree that making this process more seamless and intuitive would greatly improve ergonomics. We’ve passed your suggestion directly to our search experience team for consideration in future updates

Avaliado com 5 de um total de 5 estrelas

Great records and DNA Analysis

The records available and ongoingly being added to, with the ability for the user to add corrections and notes is great for researchers. DNA testing with its matches, heritage, hints and Thrulines are all valuable resources for any keen genealogist.

18 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

It didn't go on with too many questions.

27 de julho de 2026
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Thank you for the feedback! Glad to hear you enjoyed the simple, streamlined experience without unnecessary steps or questions along the way. Thank you for being part of the Ancestry community, and happy researching!

Avaliado com 3 de um total de 5 estrelas

I am going from my grandson's…

I am going from my grandson's experience as they are more knowledgeable than me

9 de julho de 2026
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hi Terry! Thank you for sharing your review and for passing along your grandson's feedback. We love seeing families collaborate on their genealogy, and we are always here to help make exploring family history easy and accessible for researchers of all experience levels. Please let us know if you or your grandson ever have any questions as you explore your tree together!

Avaliado com 1 de um total de 5 estrelas

Beware hidden charges (cancellation fees)

I have a yearly auto-renew subscription which is quite pricey. It's paid in advance for the year. I cancelled the auto-renewal for the next subscription because I just don't use it enough to justify it and they charged to my bank account a cancellation fee. They just took the money right out of my account. Disappointed.

26 de julho de 2026
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hello, and thanks for your recent review. We are very sorry to hear about your frustration regarding this charge.

Simply turning off auto-renewal for a future term should never trigger a fee, and we want to take a closer look at your account to ensure this was not a billing error or misunderstanding between plan types.

Please reach out to our Support Team directly at ancestry.com/help so we can review your billing details and get this resolved for you

https://support.ancestry.co.uk/s/contactsupport/

Avaliado com 3 de um total de 5 estrelas

Murrumburrah cemetery, but died in Balmain nursing home

Attatching council names, like Surf Coast... is like saying the night is black... there is a million miles of surf coast line in Australia. WE ARE AN ISLAND!!!! Just have the NAME of the town where they are buried. True people die in other places, just this week I had a cousin died in a Sydney nurshing home, but she was buried 2 weeks later in the town, she spent most of her life, she was a teacher at Murrumburrah school for 49 years, but she lived in Harden. BUT the cemetery where she was buried is Murrumburrah 8kms further west as Harden does NOT have a cemetery!!! the 2 towns are only 3kms apart, Harden has the Railway station. So maybe you could add place of death and place of burial are 2 different locations

24 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Family

Hi, I love Ancestry because its easy to navigate and gives you information by green leaves that may relate to your tree. You have the choice of accepting it declining it or click maybe to check back when your further into your research. It can also connect you with other family members. Well done Ancestry.

25 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ancestry makes it so easy to find out…

Ancestry makes it so easy to find out about your family history. I have found family members I never knew about, and I am now very close to them. Everyone should have their DNA done to find out about their family. It is fun and amazing, and it can lead you to places you never imagined!

26 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Most user-friendly site

Most user-friendly site. Provides opportunity to share information, photos and family certificates with others. Has a wide pool of users to draw from.

25 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

An insane wait time

An insane wait time. I dropped my kit off on May 13, it’s now July 24 and I’m STILL waiting. Customer service is of no help either, their AI chatbot keeps telling my results are ready but they clearly are not as CS keeps telling me to just wait. We had other kits sent off the same time and they’ve received theirs a week/two ago. I wish I went with 23andMe instead!

13 de maio de 2026
Avaliação não solicitada
logotipo da Ancestry.com.au

Resposta da Ancestry.com.au

Hello Julia. We are so sorry for the frustrating wait and for the confusing experience with our chatbot—that is certainly not the level of service we aim to provide.

It's completely normal for kits mailed together to finish at different times because our lab individually sorts and scans each kit into separate processing batches. We'd be glad to track down your specific sample's status—please reach out to us at ancestry.com/help or send us a direct message with your kit details.

https://support.ancestry.com/s/contactsupport/

Avaliado com 5 de um total de 5 estrelas

Ancestry is a fantastic family program.

Ancestry has been fantastic helping to trace back many centuries with my family lines, and find out facts unknown before going back in time.
I'd recommend Ancestry to learn more about your family history, it's addictive, you start looking for an hour, and before you know it several hours have passed, all in a good way.
And I've written a book with all the information I've learned to leave for my future generations.

24 de julho de 2026
Avaliação não solicitada

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