I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Ancestry stores vast amounts of data from many countries in a very safe location, and has the expertise and skills needed to sift through the data and find connections, aided also by clients own contr... Ver mais
I am incredibly frustrated with the recent AncestryDNA update. In my original results, I had a detailed breakdown of my heritage: 15% Italian, 25% Balkans, 5% Jewish, and 10% German, alongside my main... Ver mais
It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais
Detalhes da empresa
Sobre Ancestry.com.au
Escrito pela empresa
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Informações de contato
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3 mil avaliações
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I have found the information online has…
I have found the information online has helped to consolidate and expand my ancestral line. As with a lot of online info, I have learned not to follow blindly, and to check dates and other info with other sources.
7 de agosto de 2026
Resposta da Ancestry.com.au
Thank you so much for taking the time to share this review!
You have hit on the golden rule of genealogy—online records and hints are fantastic for making breakthroughs and expanding your branches, but cross-referencing dates and verifying sources is what transforms good research into a rock-solid family tree.
We're so glad Ancestry has been a helpful tool in expanding your ancestral line. Thank you for being part of the Ancestry community, and happy researching!
Surprise Siblings
I originally joined ancestry when researching my Mauritian heritage.
Happily I have connected with many cousins, both on Australia and Mauritius.
Surprisingly I have also found 4 paternal half siblings that I never knew existed, all of whom were looking for their fathers or possible siblings. I have also found 2 half nephews who unfortunately don't know who their father is so that is 2 more half siblings our there.
Thankyou ancestry for these gifts, I am meeting the 4 new siblings next year, can't wait 💗
7 de agosto de 2026
Resposta da Ancestry.com.au
What a truly extraordinary story—thank you so much for sharing this!
Connecting with cousins across Australia and Mauritius is already an amazing breakthrough, but discovering four paternal half-siblings and preparing to meet them in person next year is a once-in-a-lifetime moment. Helping families unite and bring missing pieces of their story into focus is at the absolute heart of what we do. We are also sending you the best of luck with your research as you continue working to identify those two half-nephews' fathers and piece together the rest of the puzzle!
Safe travels for your reunion next year, and thank you for being such a valued part of the Ancestry community!
Amazing Ancestry Experiences
Where do I start !! I completed a DNA test first and discovered who my grandfather was on my paternal side which was a huge discovery. My father was adopted and kept that a secret so completing my tree has been a revelation. On my mothers side we have discovered that my grandfather was born to his sister and raised by the parents so that also a closet discovery. What a pity they are all deceased as I would love to have a discussion with all of them. Growing my tree has been an exceptional experience by finding out where families lived in the UK and moved to New Zealand, Australia and USA to make new lives. I have researched Cornwall UK, where my maternal family came from and love identifying villages and history of the family. Over the last 2-3 years I have spent thousands of hours on my tree and now I'm concentrating on fixing mistakes.
6 de agosto de 2026
Was able to find family that I did not…
Was able to find family that I did not know about which was so great
25 de março de 2026
Through DNA
Through DNA, I discovered who my Great Grandfather was and, most likely, my Grandfather. I have uncovered a whole quarter of my ancestry through DNA. My Dad always wanted to know, but, unfortunately, wasn't here to see. I have also been able to confirm many doubtful ancestors with DNA which is also amazing.
12 de agosto de 2025
Resposta da Ancestry.com.au
Thank you so much for sharing such a deeply personal and meaningful review!
Uncovering a missing quarter of your family tree and confirming long-standing doubts about your lineage is a massive milestone. While it is heartbreaking that your dad wasn't here to see these answers, honoring his curiosity by piecing together his roots is a beautiful gift to his memory and legacy.
Connecting DNA matches to historical paper trails is where the magic truly happens, and we are honored that Ancestry could help bring those long-sought answers to light. Thank you for being part of our community, and we wish you many more meaningful breakthroughs on your tree!
Easy to use and good value
I find Ancestry easy to use. The range of information available is amazing. I like the look and layout of the family trees. In general I find the hints useful. However, sometimes they are way of the mark. Ancestry DNA is very helpful in adding information to trees. However, I think the Traits feature is am unnecessary gimic. It is easy to export trees to your own computer. Some things that could be improved are as follows. If you say no to a potential ancestor the same person can reappear multiple times. It would be useful to be able to merge family trees. There needs to be better checking of the accuracy of the transcipts of records. In particular for parish records, census records and electoral rolls.
7 de agosto de 2026
Resposta da Ancestry.com.au
Thank you for such a detailed, balanced review! We're thrilled that you enjoy our tree layout, DNA tools, and export features, and we truly appreciate your candid feedback on areas where we can improve. Your insights regarding transcription accuracy, recurring rejected hints, tree-merging capabilities, and the focus of our DNA tools are invaluable as our product team works to refine the platform. Thank you for being such a thoughtful member of the Ancestry community, and happy researching!
Great resource
Ancestry is a tremendous resource in helping build and research your family history
31 de julho de 2026
I tried to modify my membership but…
I tried to modify my membership but website didn’t work.Phoned Ancestry and call taker cancelled my membership and told me to take out the modified membership when the other expired .I wanted a transfer from Worldwide to the UK plus but not a new membership.
1 de agosto de 2026
Resposta da Ancestry.com.au
Hi there and thank you for reaching out to us with this review. We are sorry for any distress or frustration this matter has caused you and are eager to offer you some reassurances.
We're sorry to hear that we were unable to downgrade your membership so that once your current subscription expires, your new subscription begins. We appreciate that this would have been a smoother process and are sorry we were unable to do this for you when you got in touch. We want to assure you that the workaround the agent suggested ensures will result in the same outcome. Either way, you were going to be changing to a new subscription plan, the only difference is that there might be a while where the subscription is lapsed, depending on how quickly you re-subscribe once it does expire. You can be rest assured that even if there is a few hours or days where your subscription is lapsed, this will not have any bearing or ramifications for your account and you will be able to pick up from exactly where you left off. You are welcome to give us a call once your current membership ends and we'll be happy to process the new subscription for you or you can subscribe online from within you account.
We hope this is helpful and are sorry once again for any frustration caused.
Customer support nonexistent & info changes before your eyes.
I paid for the DNA kit only. I received the results & 3 of my siblings were identified. In a matter weeks 1 has had his initials changed to ? Somebody else's initials. Plus 1 brothers initials were blocked by some strangers photo. This really hurt as this brother has recently died. Their response was it could only have been altered by owner (myself) or someone I have consented to making the changes).
I have phoned ancestry 4 time in 30minutes with 3 asking me to hold while they investigate & then just disconnect.
One lady took details & put my on hold for about 7 minutes, then disconnected. I don't care what other people think it I think ancestry is a scam. Their customer support is pathetic. They make it extremely difficult to contact them. The phone number on their website is no longer in use. The same number is provided when you chat with their AI! Bot- whatever it is.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Jennie, thank you for bringing this to our attention, and we are so sorry to hear about your experience. We understand how distressing it is to see unexpected changes to your DNA matches, especially regarding your late brother. Match profile details (like photos or initials) are controlled by individual account owners, and next of kin in cases of passings. But we want to review your account and investigate the phone disconnects you experienced. Would you please call our number again and request to speak with a manager. We hope to rectify this situation for you.
A fantastic research facility
A fantastic research facility thanks to incredible work by researchers, data entry staff and members.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Thank you so much for the wonderful review, Ian! Our team and community of researchers appreciate the kind words.
Being charged for membership before…
Being charged for membership before trial period was over twice and receiving 2 NSF fees from my bank was ridiculous. They offer absolutely no refund for any reason and I am disabled. A week of grocery funds down the drain.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Charlene! We are deeply sorry to hear about your experience and understand how frustrating and stressful unexpectedly being charged can be. Free trial terms and renewal dates can sometimes depend on the exact time of enrollment, but we want to make sure your account is reviewed properly. Because we cannot access private billing details over public platforms for security reasons, please reach out to our support team directly so an agent can look into your charges and assist you right away! You can find our phone support options and hours here: https://support.ancestry.com/s/phonesupport?language=en_US
i love ancestry
i love ancestry. it's my go to for all my ancestry online. I've spend thousands having the all accessbut. my budget accomodates that but like i said i have a real problem with the layout of hints now. i'd like to see the accepted hints at the top and souce not under the name but the souce title, i.e. North Yorkshire, England, Church of England Marriages and Banns, 1754-1940 not Martin Calvert if that makes sense?!
1 de agosto de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Kim, thank you so much for being a longtime member and for sharing your feedback with us! We're thrilled to hear how much you enjoy using Ancestry. We also really appreciate your detailed suggestion regarding the hints layout, specifically having accepted hints at the top and prioritizing the source title. Product feedback like yours helps us make improvements, so I've passed your comments directly along to our development team!
Mystery solved
I was able to use Ancestry along with DNA to find my mums grandfathers birth parents. This helped solve a mystery and clarify where we come from.
27 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Wow, that's incredible Peta. We're delighted to hear that our DNA test was able to help you solve a mystery in your family tree. There is little more satisfying than finally being able to break a brick wall in your research. We can't wait to see where else your research takes you, having finally made this breakthrough.
I have enjoyed my family history…
I have enjoyed my family history journey. Finding new relatives and surprising family facts along the way
30 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Thank you for taking the time to share this review with us, Stephanie. We're delighted to hear that you have connected with long-lost relatives and discovered some interesting details about your family history. We wish you continued success with your research going forward.
A relatively easy tool
A relatively easy tool to develop your family tree and a great place to store photos for future generations
30 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Thank you so much for the lovely feedback! Making tree-building intuitive while safeguarding family photos for years to come is at the heart of what we do. Happy researching!
easy to use helpful to find ancestors…
easy to use helpful to find ancestors And would recommend to my friends
30 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Thanks for taking the time to share this lovely review with us, Margaret. We are so glad to hear that you are enjoying using Ancestry to research your family history and can't wait to see where else this journey will take you.
I texted with "Leaf" and I received a…
I texted with "Leaf" and I received a few starting ideas where to look.
So far I was mesmerized by how I found out so much info from my father's decendants. It goes way back to 1400 -1500. I feel real good about knowing who I belong with and as if I knew all along. Just a load of history records from France to first settlers sent to La Nouvelle France, knowned to day as Quebec.
29 de julho de 2026
Avaliação não solicitada
Ancestry feedback survey needs questions asking for suggestions and recommendations.
Whilst it is great to have ancestry asking for feedback, their survey should have included questions asking for suggestions and recommendations to improve the ancestry capacity even more.
Update.
After submitting the above reply to the Ancestry feedback survey, I received a positive response from Ancestry asking for my suggestions. Unfortunately the mechanism for doing this has not been developed by Ancestry. So I am just doing it here on Trustpilot. Who knows what will happen next?
So, 1st thing is I think that Ancestry needs to develop a better method of obtaining feedback by developing a more sophisticated survey. There are some very good apps and websites that specifically do this that they could use, such as Survey Monkey. By doing so Ancestry could develop a more sophiticated range of questions with different ways that people can respond. Very importantly, such a feedback survey could have a section that asks for suggestions, ideas and recommendations for Ancestry to further improve the Ancestry website.
I will leave my own ideas for how Ancestry could be even better until such a survey is developed as this is all too clunky and unsatisfactory.
29 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
Hi Mandy. That is a fantastic point! We’re always looking for ways to make our surveys more actionable, and having dedicated space for open-ended suggestions and feature requests is crucial for driving real improvements. We want to make sure your ideas get heard—if you have specific tools, features, or updates you’d love to see on Ancestry, please feel free to share them with us right here, and we'll pass them directly to our product development team!
Number 1 website for Geneaology research
Compared to the others it is the best just for the sheer volume of information it has. Well worth the subscription if you are serious about researching your ancestors
29 de julho de 2026
Avaliação não solicitada
The emailed clues can be a great help.
The emailed clues can be a great help.
29 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.com.au
We're so glad to hear that! Those email hints are designed to do the heavy lifting in the background so you can jump straight into the fun part of making discoveries. Thank you for sharing, and may your inbox keep bringing you exciting breakthrough clues!
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