Ancestry.com.au Avaliações 

3.271
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the custom... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais

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Sobre Ancestry.com.au

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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3,6

Todas as avaliações

(3.271)

304 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

We paid for a kit for myself Fay Stokes…

We paid for a kit for myself Fay Stokes and my husband Torvald Fonsboel same address 6 Station Lane Williamstown Melbourne Australia. My husband never received his advice. I was asked to go again as my first attempt wasn't successful. Redid the saliva test sent it back but have not received anyt advice either.

6 de outubro de 2025
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Resposta da Ancestry.com.au

Hi Fay. Thank you for bringing this to our attention, Fay, and we are deeply sorry for the delay and frustration this has caused both you and Torvald. Because kits mailed together can be processed on different timelines at our laboratory, we need to locate both of your individual accounts to track where each sample is in the system. Please reach out directly to our Customer Support team via phone or live chat with both of your full names, email addresses, order numbers, or original kit IDs ready. An agent will immediately check the status of Torvald’s missing advice, verify the laboratory progress of your replacement test, and arrange for an expedited resolution or full refund if either sample has been lost or unable to process.

https://support.ancestry.com/s/phonesupport

Avaliado com 5 de um total de 5 estrelas

Very easy to navigate

Easy to follow web pages. Lots of records available, although I get a little annoyed when looking at family trees that others have posted, you select the set of trees that has the family, open one of them, and when your finished it takes you back to the original screen that shows the trees with similar surname and you then have to start again, selecting that name that has the trees associated to it, instead of stay with that set from the start., otherwise, its a great site

11 de agosto de 2026
Avaliado com 4 de um total de 5 estrelas

Overall

Overall, enjoy using the Ancestry site, however, I find it annoying when updating information is updated.

Previously, when you added a new hint to a person, you used to be able to view their spouse and children on the same page. Now one has to jump back and forth to confirm that one has the right person.

Overall, enjoy using the site and receiving hints every week.
Tuesday, August 11, 2026

11 de agosto de 2026
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Resposta da Ancestry.com.au

Thank you so much for the review and for sharing your honest feedback! We're thrilled to hear that you overall enjoy using Ancestry and look forward to receiving your weekly hints.

We completely understand how frustrating changes to the user interface can be, especially when they add extra clicks to your research workflow. Being able to see spouses and children on the same page when reviewing hints is crucial for confirming you have the right family match quickly.

We appreciate you bringing this specific detail to our attention. Feedback from dedicated members like you helps our product team understand what features matter most as we continue making updates. Thank you for being a part of the Ancestry community, and happy building on your tree!

Avaliado com 4 de um total de 5 estrelas

Hints are a great idea

Hints are a great idea as most of my ancestors are in UK and we cannot keep travelling to there every time we receive new information.

11 de agosto de 2026
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Resposta da Ancestry.com.au

Thank you so much for sharing this! That is the absolute magic of online records—being able to jump from parish registers in Yorkshire straight over to census logs in Scotland or military records in London without having to book a flight across the pond every time a new lead pops up. We're so glad the hint system is saving you time, travel, and helping you build your UK roots right from home. Happy researching!

Avaliado com 4 de um total de 5 estrelas

I found out more about my family…

I found out more about my family members confirming my thoughts.

9 de agosto de 2026
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Resposta da Ancestry.com.au

Thank you for the review! That is one of the absolute best parts of researching your tree—there is nothing quite like finding a document that confirms a long-held family hunch or story was spot on all along. We are so glad Ancestry could help you connect those dots and bring your family's history into focus. Happy researching!

Avaliado com 5 de um total de 5 estrelas

A fascinating & surprising experience!

I've been subscribing to Ancestry for a couple of years, having completed a DNA test. It's been a fascinating and revealing journey to date! I wish my late father could have known about my discoveries of his family history.
I always suspected we had solid ties to Scotland. It appears we have illegitimate but nevertheless 'royal' connections to two Scottish kings and a Danish princess!
It's also been amazing to learn so much more about my mother's family history. Ancestry has been able to access German records going back to the 14th and 15th centuries (not available when I joined).
I now have over 3,000 people on my family tree! It's really becoming a little 'unwieldy", however, you can easily trace the particular lines to the present day.
I would highly recommend Ancestry to anyone interested in their family tree, and in understanding 'where they have come from'!

9 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Ancestry Helps You Build Your Family Tree.

Ancestry has been a tremendous help in discovering our ancestors and being able to connect with long lost family members. The amount of information on Ancestry is unbelievable! The Ancestry site is easy to use. Easy to share so that other family members can become contributors to the family tree. If you want to delve into family connections and discover your roots, then Ancestry is the go to site.

9 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I found my Grand-father and was able to help another person find her father.

I found my Grand-father (with 95% certainty) and, along the way, found several 2nd cousins, one of which did not know who her father was. We eventually found her half-sister, so she was able to know her birth family background.
I also discovered a number of misconceptions in my extended family and several newspaper stories of interest.

10 de agosto de 2025
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Resposta da Ancestry.com.au

What an incredible journey of discovery! Finding a long-lost grandfather is a major milestone on its own, but helping a second cousin connect with her half-sister and discover her birth family is truly life-changing.

Stories like yours are why we do what we do. Uncovering newspaper articles, clearing up family lore, and reuniting family branches bring history to life in the most powerful way. Thank you so much for sharing your story, for taking the time to leave a review, and for being such a dedicated researcher in the Ancestry community!

Avaliado com 4 de um total de 5 estrelas

In my experience Ancestry keeps adding…

In my experience Ancestry keeps adding improvements

8 de agosto de 2026
Avaliação não solicitada
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Resposta da Ancestry.com.au

Thank you so much for the review! We're constantly working behind the scenes to update our tools, expand our records database, and refine the site experience. It's wonderful to hear that these continuous improvements are making a positive difference in your research. Thanks for being part of the Ancestry community, and happy tree building!

Avaliado com 5 de um total de 5 estrelas

My ancestry journey

Before joining Ancestry I knew very little about my bio family, scanty knowledge only from my mum
Over the last 5 years as an Ancestry member I have discovered so much!
You do need to evaluate your green leaf hints carefully though, many trees have wrong information
I learnt this the hard way now I’m going through & getting records that back up those hints
If they aren’t there I delete the person & try again
Having my dna done also led to a few surprises both maternal & paternal ones too!

8 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

A long-time user

I have been using Ancestry for over 20 years. Over that time the ever-growing digital records I have had access to through this platform has grown my tree in depth and detail I could not have imagined when I started out all those years ago. Inconsistencies in the details in my early research have been resolved, and new avenues of research have been uncovered.

8 de agosto de 2026
Avaliado com 3 de um total de 5 estrelas

unhappy

I have been a member since 2008 and have been satisfied with information. However I signed up with printing of family profile could be printed including photos. Now this is not available, profile page is currently disgraceful and I am considering my membership.
Can someone advise me on how to print including photos. Thank You.

17 de agosto de 2025
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Resposta da Ancestry.com.au

Thank you for reaching out to us. We are sorry to hear that you are disappointed at the fact that when you print your family tree from Ancestry, profile photos are not included. We appreciate you sharing this feedback with us and will relay it to the appropriate team for consideration. If you'd like to order a professionally printed copy, we can recommend our printing partner, MyCanvas. You can learn more about this topic by clicking the link below.

https://support.ancestry.com.au/s/article/Printing-a-Family-Tree

If you would like to discuss this matter with us over the phone, you can give us a call on the number listed below.

+61 1800 979 547

Monday - Friday: 9:00 am - 6:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST

Update: We just wanted to let you know here that we've since followed up with you on this matter via email. We look forward to hearing back from you.

Avaliado com 5 de um total de 5 estrelas

It Gets Easier the more you do.

I have been working on my family tree for years and now, because there are so many others doing the same thing, we get all the hints from others. After a break, I come back and find these hints waiting for me. It is a lot easier to get the right info than it used to be.

7 de agosto de 2026
Avaliado com 4 de um total de 5 estrelas

Can always do better

Generally it’s good but I’m always looking for improvements with interpreting DNA matches. The addition of new data to check for family members is also critical.

7 de agosto de 2026
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Resposta da Ancestry.com.au

Thank you for the thoughtful review and feedback! We are always working to refine our DNA tools and make match interpretations clearer, as well as expanding our database so you have fresh records and potential connections to explore. Insights like yours help us focus on what matters most to our researchers. Thanks for being part of the Ancestry community, and happy tree building!

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