I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais
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Veja o que dizem as avaliações
Sometimes there are no new up to date hints. I'm viewing old hints that are not for my people information. It would be exciting to find new information. Why should I pay extra for stuff I can get f... Ver mais
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The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the custom... Ver mais
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It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais
Detalhes da empresa
Sobre Ancestry.com.au
Escrito pela empresa
Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
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*Free trial terms apply
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the hints given are often not applicable…
the hints given are often no way related to the person and often they go straight to USA even if the search details are of another country.
11 de agosto de 2026
Resposta da Ancestry.com.au
Hi Nelson. Thank you for taking the time to share your feedback with us. We completely understand how frustrating it is when Hints suggest records that have no relation to your ancestor—especially when they direct you to U.S. collections when you are researching family in another country.
Our automated Hinting algorithm scans millions of indexed records for name and date matches, but because the primary U.S. databases contain billions of entries, the system can sometimes surface broad American records if an exact local match isn't immediately found. We recognize how distracting this can be when you are focused on specific regional research.
To help train the algorithm and clean up your Hint queue, we recommend using the "Ignore" or "No" option on irrelevant Hints. Doing this immediately removes the record from your list and helps refine future suggestions for that individual. Additionally, you can adjust your global Search Preferences in your Account Settings to prioritize specific countries or exact locations, which helps focus your overall search results.
We take feedback about algorithm accuracy very seriously, and we are continuously working on updates to ensure our record-matching tools deliver more localized and relevant suggestions. Thank you for helping us highlight areas where we can improve.
Links to other family members leads to new discoveries.
I find some of the information shared with me very interesting. The census material, which makes me go further in my research to find the actual physical address on other web sites. Also the links to other family members is helpful.
12 de agosto de 2026
Resposta da Ancestry.com.au
Hi Colin, thank you for taking the time to share your review! We're thrilled to hear that the census records and family links are helping you uncover new details and take your research further. Discovering those connection points is what makes genealogy so rewarding. Best of luck as you continue exploring your family history!
Ancestry is my preferred website for researching my family history
Ancestry is my preferred website for family history. The amount of information and the way it's organised is very good. However, it's expensive there are some irritations.
Getting this TrustPilot review to operate. I had to disable my Add Checker (DuckDuckGo) to get it to work.
It's impossible to write a useful review in this small message box.
12 de agosto de 2026
Resposta da Ancestry.com.au
Thank you for the 4-star review! We're so glad to hear Ancestry is helping you discover and preserve your family history as your preferred family history service! We really appreciate your feedback regarding subscription options and costs, and we're grateful to have you as part of our community!
I love when I pay for 3 or 6 months I…
I love when I pay for 3 or 6 months I can see things and search for family, I pay to retain my information. Its a great tool to use. But very expensive to keep on there all the time.
12 de agosto de 2025
Resposta da Ancestry.com.au
Hi Margaret, thank you for sharing your feedback with us! We’re thrilled to hear that Ancestry has been such a great tool for helping you search for and discover your family history. We also understand that subscription costs are an important factor, so we appreciate you sharing your thoughts on pricing. We're glad you can continue to build and retain your research with us!
What I dislike is the use of AI
What I dislike is the use of AI, I am yet to receive a AI suggestion that was correct and I want to spend time researching not have AI find the wrong answers instantly. What I do like is the access to old Electoral Rolls where I can find the children of relatives that I can't get from Births Deaths & Marriages.
12 de agosto de 2026
Resposta da Ancestry.com.au
Hi Leonard. Thank you for taking the time to share your review and feedback with us. We genuinely appreciate your honesty regarding our automated features, as well as hearing what works best for your research.
We completely understand your frustration with inaccurate automated suggestions. While our record-matching tools use algorithms designed to process massive databases quickly, genealogy relies on precision—and sifting through irrelevant automated suggestions takes away from the genuine joy of hands-on historical research. Your feedback on suggestion accuracy is extremely valuable as our technical teams work to refine these algorithms so they complement your research rather than get in the way of it.
At the same time, we are delighted to hear that you are getting great value out of our Electoral Rolls! Historical directories and voter lists are incredible tools for tracking families between census years and uncovering those trickier branches that vital records don't always reveal.
Thank you again for your balanced review and for being a dedicated researcher with us. We wish you continued success with your family tree!
Ancestry has been my go to for Genealogy
I have had good luck finding ancestors and the fact that new records are becoming available all the time makes it possible to verify and correct previously discovered details.
11 de agosto de 2026
They charge like wounded bulls for a mediocre service.
They charge like wounded bulls and are constantly trying to inveigle you into forking out more for extras which should be part of the service. There are lots of gaps in what's available and many of their green leaf hints are way off. They are second rate but I have tried most of the alternatives which are no better or worse. The servers are constantly throwing up signals that require you to try again.
8 de dezembro de 2025
Resposta da Ancestry.com.au
Thank you for contacting us, Peter. We are grateful to you for choosing Ancestry to assist you in your research, and we appreciate the opportunity to address your concerns.
We're committed to providing the best and most comprehensive online genealogical database out there, hosting more than 65 billion records from around the globe. We strive to deliver a high-quality service at a competitive price as well, and we're pleased to be able to let you know that we offer sales and discounts throughout the year, in case you'd like to look out for a special offer moving forward.
Regarding the green leaves you mentioned, we can confirm that not all Hints are relevant to your tree, and each suggestion should be carefully verified. Hints are designed to offer some suggestions for records based on information you enter into your tree, like names, dates, and locations. While they can be a great help when they are accurate for your tree, they will not always be applicable to your research for a particular ancestor, so it's important to carefully verify individual hints and search for specific collections in our catalog, too. In addition to the records and tools we host directly on our site, we also offer a myriad of helpful resources and guides, including free live classes hosted by genealogists to gain tips for making your next find, and if you're ever interested in joining one or watching back previous classes, you can find these linked here: https://bit.ly/3KhWxN7
Should you ever encounter any technical issues when using our website or consistent error messages when searching on our site, we can very much recommend checking out the steps linked below, which can hopefully improve your experience. Should those messages persist, though, please don't hesitate to contact us so we can review this issue in more detail with you. If you ever need to raise any technical concerns with us, you can give us a call at +61 1800 979 547.
Link: https://bit.ly/4nvIVwP
Thanks again for getting in touch so we could share these resources. We wish you every success in your continued research!
Resposta da Ancestry.com.au
Thanks so much for getting in touch and sharing your feedback with us, AJ. We understand that researching your family history can include an investment, and we can certainly take some time to address the reason for the cost.
We host upwards of 65 billion records from around the globe, which can be a huge help to people wanting to learn more about their ancestors. These will be sourced from various archives and record offices from around the world. Prior to services like our own website, researching your family history with the use of historical records took countless hours of time, and potentially a great deal of expense. It involved researching what datasets from various archives and repositories are available from around the world, followed by booking appointment slots in reading rooms, not to mention travel and accommodation where required, to visit those archives in person. Ancestry provides a quick and convenient way to research your family history from the comfort of your own home. To achieve this, we have dedicated teams tasked with negotiating agreements with archives and record offices so we can publish the existing records on our website. These records then need to be scanned, transcribed, and indexed so they can be searched for on our site. The record databases and the website, including our members' 100+ million family trees, and the research tools that we offer, require huge computer servers around the world, which also require a team of individuals to manage and service. This work, along with a variety of other factors required for the day-to-day running of our website, requires funding, which is covered in the cost of our memberships. With that said, we do our best to ensure a quality service at a competitive price, including offering sales and discounts at different points throughout the year. We're actually offering free access to a selection of records right now, so if you're not currently subscribed you can explore these here, until the 23rd of August: https://www.ancestry.com.au/search/categories/au2026_migrationcollections#included-data-collections
In addition to our sales and special offers, we also offer a number of free tools and collections that you can learn more about below.
Free Features: https://support.ancestry.com.au/s/article/Free-Registered-Guest-Accounts
We hope this information helps to shed some light into the cost of our memberships, and we wish you a lovely evening as well!
Small tweaks would make this site unbeatable
The UI is the best in the genealogy business at the moment. And the heritage estimates are the most accurate for me personally.
However, the service is exorbitantly expensive—and the numerous "tiers" put a dampener on the website as a whole.
The DNA matching suffers from a few notable omissions. The biggest one is the inability to search by largest cM shared. For anyone with heritage from a highly endogamous ethnic group, this ability is vital for parsing out "true" matches from the crowd. It is a feature that would massively boost Ancestry's standing as a tool to help break brick walls. Another useful tool would be the capacity to search by the ethnicity or journey of your matches. Lets say you had a mysterious contribution to your own DNA, this feature would greatly aid your ability to chase down where in your tree that came from.
The platform also suffers from user-based error. The ability to cite someone else tree exasperates this problem. It creates legitimacy to poorly backed research, leading to lots of people having crucial genealogical mistakes in their tree.
12 de agosto de 2026
Resposta da Ancestry.com.au
Hi Caleb. Thank you for taking the time to write such a detailed and thoughtful review. We are thrilled to hear that you consider our user interface the best in the industry and that our ethnicity estimates have provided strong accuracy for your personal heritage. We also deeply appreciate your candid critiques regarding our subscription pricing, the need for enhanced DNA match tools—such as sorting by largest shared cM for endogamous populations and filtering matches by ethnicity or genetic journey—and the challenges posed by unverified member trees. Your insights into endogamy and source integrity are incredibly valuable for serious genealogists, and we have shared your specific feature requests directly with our Product and DNA Development teams as we work to improve the platform.
One piece at a time.
I grew up loving jigsaws. My mother liked to tell people that I’d solve them again and again, ultimately turning them over and completing them on the blank cardboard side as a challenge. Tracing my family tree has felt much the same. For more than twenty years I’ve worked through Ancestry’s remarkable archive, assembling fragments, challenging old stories, and trying to discover real people rather than just a list of names and dates.
Some of my ancestors lived remarkable lives—fishermen face to face with eternity, soldiers damaged by war, migrants who crossed oceans, individuals caught in tragedy or lifted by unexpected opportunity. Others lived quietly, loving their families and working hard. I try to meet them as individuals, to flesh them out, and acknowledging the lives that led to mine.
None of this would have been possible without Ancestry’s vast library of records and the clarity provided by AncestryDNA. The platform turns research into a genuine pleasure: a slow, rewarding puzzle where each document adds a new piece to the picture. For anyone who enjoys careful thinking, discovery, and the satisfaction of building truth from fragments of evidence, Ancestry is an extraordinary resource.
It’s certainly better than doing the same jigsaw over and over.
28 de fevereiro de 2026
Disappointing customer service and DNA issues
I have had my DNA rejected 4-5x now and it's next to impossible to get an answer on why. Some of the customer service staff are incompetent and give conflicting advice whereas others are great. There doesn't seem to be a lot of quality control. I've been trying to sort out DNA and family tree for well over 6 months now. Hopefully, this will be resolved soon.
UPDATE: ancestry.com doesn't even allow feedback/complaint to be sent via email so you keep a record. Following the below response, I spent time emailing them via an email address the previously used. I then received an email that they don't reply to emails on that address and directed me towards their usual phone service/contact form. I'm so exhausted by dealing with this company. It's a large organisation now. You would think they'd have an adequate customer service system.
11 de agosto de 2026
Resposta da Ancestry.com.au
Hi Fiona. Thank you for sharing your feedback, and we are sincerely sorry for the extreme frustration and delay you have experienced over the past six months. Having a DNA sample fail multiple times is deeply disappointing, and receiving conflicting advice from our support team when you are looking for clear answers is completely unacceptable.
While samples can fail at the lab when there isn't enough extractable DNA in the saliva—often due to low cell count, natural enzymes, or collection timing—our customer service should always be clear, consistent, and helpful. We take quality control and staff training very seriously, and your experience does not reflect the standard of support we aim to provide.
We want to make this right immediately. Please reach out to our Customer Support team via phone or live chat and request to speak directly with a member of our team. An escalated agent will be able to review your full case history, guide you on your options—including specialized collection tips if you wish to try one final kit—or issue a full refund for your DNA kit as per our policy for repeated sample failures. We appreciate your patience and hope to get this resolved for you right away.
https://support.ancestry.com.au/s/phonesupport
There is a lot that is good but still some issues.
There is a lot that is good but some things have been frustrating. The system has improved over the years but there is still much more to do. Some of it relates to bugs some to design. It would be impossible to detail these things without keeping notes...
12 de agosto de 2026
Resposta da Ancestry.com.au
Hi there. Thank you for taking the time to share your feedback with us. We are pleased to hear that you have seen positive improvements in our system over the years, though we completely understand how frustrating it is when you encounter lingering bugs or design flaws during your research.
Continuous platform development relies heavily on feedback from dedicated members like you. While we know it is impossible to track every minor issue off the top of your head, our development teams are always actively working to refine site navigation and eliminate bugs.
If you ever happen to jot down a specific glitch or design suggestion while using the site, please feel free to send it to us via our online Feedback form or through a direct message to our Customer Support team. Your real-world insights help us prioritize future updates and build a better experience for everyone. Thank you again for being a long-standing member of our community!
You never know where you might go
Through Ancestry, the other members and DNA I now have a different but deeper understanding of my origins and who I am, by descent.
My understanding has come in waves, so it's not just that one day I had a revelation and that was that. It's a bit like a flower unfolding, revealing a bit more each time. That doesn't mean it doesn't send out shock waves. Be prepared to take some time to adjust.
Recently a DNA 'angel' discovered the common ancestor between myself and a second cousin. We shared a great grandfather. Our 'angel' went further, unearthing the parentage of our great great grandfather. I knew little of him and now I have a history deeply embedded in Devon and the early days of both the colonies of Massachusetts and Nova Scotia. I come from a family of pioneers. I can see the links I share and know they witnessed the major world events of their time.
This is not the first family secret that those long dead thought they had hidden only to have it uncovered by DNA and Ancestry. The other took me back to fifteenth century Yorkshire.
Ancestry has been central to these discoveries, starting with the DNA test, which enabled me to make links and connections through other members on a journey to more fully understand who I am by descent. I have to also give credit to the nurture provided by those raising a son or daughter not their own, though they didn't always know.
Thanks Ancestry. It's been an adventure. I haven't found a fishing village in Norway yet but on past experience, you never know what you might find that will ask you to redefine your self and where you came from.
31 de julho de 2026
Resposta da Ancestry.com.au
Hi Cheryl! Thank you for sharing your wonderful story. We understand that there are so many moving parts and emotions rolled up into this experience. We're so grateful you let us be a part of your journey!
Never give up researching
I have used Ancestry for many years in my family history research, but one of my most rewarding experiences came recently while researching a family history for a book.
Through records found on Ancestry, I was able to trace a branch of the family that had emigrated to the United States from Latvia more than a century ago. Over the generations, contact between that branch and relatives elsewhere in the world had been completely lost.
The research led to living descendants who had not known of each other's existence. Contact was established, family stories and photographs were exchanged, and relatives separated by generations and continents were able to meet one another for the first time through a Zoom gathering.
For me, this is what family history research is really about. It is not simply finding names and dates in old records; sometimes those records can reconnect people in the present. Ancestry helped make that possible.
29 de julho de 2026
I have not received my results
I have not received my results, despite asking for them numerous times and sending in a replacement test
12 de agosto de 2026
Resposta da Ancestry.com.au
Hi Clive. We are deeply sorry for the frustrating delay in receiving your DNA results, especially after submitting a replacement kit and reaching out multiple times without a clear answer. While replacement samples typically take 6 to 8 weeks to process once received at the lab, you should never be left without progress updates.
We want to resolve this for you immediately, so please contact our Customer Support team via phone or live chat. A representative will check the exact laboratory tracking status of your replacement kit, verify your account linking, and ensure your results are expedited or issue a full refund if the sample cannot be processed.
https://support.ancestry.com/s/phonesupport
Double check the information you find in Ancestry as not always correct
Make sure you really check the info in Ancestry as I have found a lot of transcription errors. I currently use another website in conjuction with Ancestry because Ancestry is lacking particularly in non christian records. I also think there the DNA results are not completely true, because in my case, it is currently showing the same father connection for both my father and his brother even though they had different fathers.
12 de agosto de 2026
Resposta da Ancestry.com.au
Hi Debbie. Thank you for sharing your feedback, and we appreciate your candid insights regarding transcription accuracy, record coverage, and your experience with DNA matching. Historical indexing relies on aging handwriting where errors can occur, which is why we always encourage members to inspect original record images and submit corrections directly on the page, while our global teams actively work to expand our non-Christian and diverse international collections.
Regarding your DNA results, full and half-relatives often share overlapping amounts of genetic material (centimorgans), which can lead our algorithm to predict identical relationship categories—such as a parental link—for individuals who share similar cM ranges. We recommend reviewing the exact shared cM amounts alongside our relationship probability charts, and we appreciate your feedback as we continue working to improve our platform.
Finding the ancestorsThe frequent information sent to me…
The frequent information sent to me about potential ancestors has enabled me to learn much about my ancestors and the areas that they came from. The information is available from so many different sites, docs etc that I am able to triangulate for authenticity.
12 de agosto de 2026
Ancestry is Pandora’s box
Ancestry has opened up the always unknown Pandora’s box. I’ve now traveled to countries to stand where my ancestors were and met family members that are so incredible that I would never of met.
Being from Australia you presume you are a convict - turns out no convicts
28 de agosto de 2025
Ancestral lines confirmed
Using the ancestry.com.au DNA back-engine to confirm inter-relationships between extended members of my overall family has been very valuable. For certain well-established family lines with known connections, the common DNA confirmed what was already known using paper-trails and usual methods. For previously unknown lines it has been invaluable. So far, I have found at least five first cousins who were totally unknown.
12 de agosto de 2026
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