I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
I think the use of AI is spoiling my faith in the results provided by Ancestry. For example it gives me information regarding my grandfather that is completely wrong. This means that further back when... Ver mais
A empresa respondeu
Ancestry stores vast amounts of data from many countries in a very safe location, and has the expertise and skills needed to sift through the data and find connections, aided also by clients own contr... Ver mais
I am incredibly frustrated with the recent AncestryDNA update. In my original results, I had a detailed breakdown of my heritage: 15% Italian, 25% Balkans, 5% Jewish, and 10% German, alongside my main... Ver mais
It was exciting to find out what countries and regions are in my ancestry. There was some debate about one of my ancestors on my maternal side came from Africa and these mystery was solved. I had spo... Ver mais
Escrito pela empresa

Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
*Free trial terms apply
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I'm pleased with what I found but there are many, many errors in ancestry and it is hard to challenge the exponentially increasing number of errors I see.
So, while Ancestry is great and my preferred research tool, I take most things I read with a grain of salt.
I also wish there was some consistency in the pricing. Not sure I am getting the value for money i need.

Resposta da Ancestry.com.au
They are not identifying my son on DNA. They say my daughter is his full sister .they say she is my full daughter but do not identify my son as a full son. It does not make sense. I have spoken a few times and am told it will be esculated up the chain, but no-one has ever contacted me about tyhe problem Have to use Ancestry as I tested with them but I am discusted that they do nothing about sorting the problem.

Resposta da Ancestry.com.au
I am a little bit hooked - I must admit. I have been growing my family tree on Ancestry.com.au for close to 15 years and most recently, added features are providing tips and suggestions that are making the discovery process so much easier and rewarding. I have discovered a very interesting ancestor - Dr. Robert Huicke, who was a doctor attending King Henry VIII and Queen Catherine Parr; King Edward IV and Queen Elizabeth I. I am a history teacher and have always had a firm interest in the Tudors. To have a family member who was actually at the heart of the Tudor court is a bit of a thrill!!
I have learnt so much about my ancestors, but there is so much more to learn.
At times I can almost imagine I am there with them, learning their way of life, the hardships and the good times.
It was great being able to confirm DNA connections, and finding those little gaps where things didn't work out immediately but needed to be further investigated. We managed to open a can of worms with my great great grandfather who's father was an unknown mystery to us. Even though he is so many generations back, we have pretty well been able to work out who his father most likely was. That is the great part of Ancestry, as well as being able to put your tree in with a really usable app, and being able to find sources in a really usable way. The down sides, firstly is the lack of response that you get from the majority of your DNA matches; you'd think that if people were using Ancestry that they'd be interested in research into our joint families, but it often isn't the case. Secondly, the cost is prohibitive for most of us, despite frequent offers of discounts. The available tools on Ancestry are really great, and there are a number of great YouTube channels that go into a lot of great details with tips on how to get the most out of the avaliable tools. I particularly love being able to sort my DNA matches into groups, and the pro tool feature of clustering which can help isolate matches to particular shared ancestors. Getting the DNA tests done was a really easy straight-forward process, and we appreciated being able to choose levels of privacy.
My Ancestry journey began with transferring my tree from a PC based system. The on-line system is so much better for documenting sources, an essential part of good genealogy.
My database on Ancestry now includes about 15,000 persons. I have been a Pro user since this feature was introduced and It is very powerful for working out likely relationships from DNA matches and for error checking.
I find the software reliable and it does what is says it will do, however it is dependant on the data accuracy and information entered by users (including me) is not always correct.
Experience from 2015 DNA testing in Australia.
Have a PRO-Tools subscription which is great.
I'm frustrated and give Ancestry an epic FAIL for not managing the unlinked trees resource.
Background: Am a member of a 43 DNA cousin pool residing in several countries who kindly share their family trees/DNA results with me. Total matches
> 1 million.
My current matches are 33,000 plus 3 brothers 57,000 = Total 90,000
Today my unlinked trees total 7,732 which is 23% of my matches. Only 548 matches are colour coded for preservation with a yellow star. The star Indicates I have either viewed the person or they need checking because they are shared with another DNA cousin pool member.
For the Ancestry tool ThruLines to do most of the hard work for you, both your DNA test and your DNA matches' tests must be explicitly linked to a family tree.
It is a rare occasion when you contact an Ancestry member to ask if they'll link their DNA test to a tree that they actually do it. I always provide the current Ancestry support article.
Best result for me has been suggesting a second option asking them if they are willing/comfortable to provide their living parents and grandparents names, year and birth place if known. At least the information then is recorded for next generation users.

Resposta da Ancestry.com.au
The extent of my Irish heritage!
This has opened my life up to greater meaning!
Dynamic evolving online applications and formatting and graphic design of online presentations, dynamic authoritative sources of information accessible to one and all, with practical and online real time support networks being responsive and efficient/ effective to end users.
Ancestry is always the first place I go when looking for information about a person, even someone I have researched many times because of the continual updates. I have been with Ancestry for about 20 years and friends come to me for help using it.
DNA is a bit tricky due to some matches not adding their own family trees. But I look every day hoping to find a mystery father in law.
There have been many rumours about a branch of my husbands family , mainly due to the recorded surname being spelt in a multitude of different ways , starting with any letter from c, k or g, and being unlike any other surname. This led some existing family members to assume that the name was indigenous Australian. However, through dna testing and close scrutiny of shipping, death and other records, the family has proved to be German. It has been a long slow process but one needs to be persistent across years. New records are always surfacing. I am yet to convince all family members (some of whom are enjoying the false benefits of their imagined ancestry), but at least we have found the truth with the help of ancestry and ancestry dna. Knowing your true heritage is a gift.
I have been using Ancestry almost daily for 20 years and would not have extended my tree so far without it. I most enjoy accessing scanned documents from centuries past, seeing something written 300 years ago on my computer is amazing. My biggest complaint is the quality of some transcriptions. Church registers can be hard to read but some transcribers have been hopelessly incompetent. There is no excuse for the Australian Electoral Rolls to be so bad as they are all printed. Only some years are really bad.
Ancestry is a great tool used in conjunction with BDM records, wills and probate or anything that confirms your research. Hints can be helpful but common names can cause confusion so confirm with other records before adding to your tree. So many public trees have errors through just adding hints without checking but they are always worth looking at as they might have a record that I have missed.

Resposta da Ancestry.com.au
I started using Ancestry about 10 years ago and then stopped due to life commitments. I had time to start again late 2025 and did the DNA test. I have learned so much about DNA and matching (still a lot to learn) through Ancestry's Education section. ProTools matches of matches has allowed me to break down brick walls and find stories that have been fantastic to find.
I have used ProTools to remove duplicates and find poorly sourced ancestors which has improved the quality of the research that I do.
Being able to add media to the Gallery and create sources to be able to find where you found that media again has added more depth to the profiles of my ancestors and improved the tracabilty of my research. The transcription feature in the Gallery is excellent for newspaper snips.
With the Legacy feature I feel comfortable knowing that the research I have done will stay with my family.
I come from a large diverse family where my Mum was a Canadian war bride and Dad from Nth Qld. Only now, after having my DNA done a couple of years ago and checking all matching notifications, I've discovered a cousin from my Canadian side living half an hour away.
I initially just followed my direct line to find out where I came from, but it's now that I'm following other parts of the family and the families of a couple of my siblings, I now have proof it's a very, very small world where families have intertwined over the generations.
I've uncovered a couple of minor scandals that were never spoken about but influenced some of the decisions made by my forebears. The tales of a castle in my paternal side have proved true after scoffing about them all my life and been so frustrated when I haven't been able to find parents for an adopted cousin.
I've been able to tell my sister-in-law that her step grandfather really was a war hero after being interred in Changi after being captured in Singapore, spying while driving in a Transport Company, and his work in Japan after the war. I've been frustrated by not being about to find his records though, as they are still sealed.
Following all the ships my family travelled on coming to Australia has been a fantastic voyage of discovery in itself.
My German forebears have given me an insight into the history of Samoa as well as Prussia as it was then and learnt the reason behind the castle tale.
I've now researched the history of Queensland's old mining towns and the unbelievably bad conditions women lived in, following their husbands around, trying to find a fortune, or in most cases, just surviving.
From knowing a handful of cousins from North Queensland I've been able to trace and contact newly found cousins in other parts of Australia, and one in the UK, although these without the help of DNA.
While I have parts of my family back to the 1100s from a document found in a thesis, I still have to find the missing links to the 1400s.
My husband's Scottish ancestors have defeated me for the moment with several generations of the same name being used throughout.
Using Ancestry printouts and using AI to find conditions in towns at specific dates, I've completed the first 4 of many booklets for my many siblings and their families, and there's nothing like finding a famous footballer in the family we didn't know about, to get the many grandchildren in the family interested in genealogy.
Ability to search through so many collections and to link with others reseaching in the same areas
We always did not know much about relatives, but since doing a DNA test with Ancestry . It has opened a flood gate of ancestors and present relatives.
In particular that i am a Plantagenet/Tudor of royal lineage.My 15th Great Grand mother on my grand mother's side was Queen Mary Tudor Rose and my 15 th Great Uncle was King Henry VIII.Also a strong connection to the royal houses of Europe and Scotland.The reveals keep coming and coming.
We are also related to the Wedgwood family as well as Captain Myles Standish of the Mayflower.
As well to Princess Diana her sharing a common great grand father with us.

Resposta da Ancestry.com.au
I have been searching for my grandfathers parents for over 30 years. I still haven't found them but through Ancestry I have discovered a broad list of family members all related to my grandfather who was found wandering Waterloo Road, London in 1892 at age 3 and taken the Lambeth Workhouse by a policeman. He was given his name by the School Committee.
Ancestry has a large population of subscribers from around the world making it extremely likely that you will be able to identify many of your relatives through the broad range of tools that are available.
Have left this family for a while without a maiden name and husband. Hints previous came up with surnames of Stuckey, bur dismissed them at the time as it was nothing like the surname I was looking for. Another hint came up a few days ago to indicate again, but a bit different this time. Found the maiden name of Culver to the parents of children with middle names of Culver. She married a Robert James Stuckey in 1864 after his first wife died and Occupation Gentlemen. But all the childrens surnames were James, and they were all born long before they were married I found an article how when he was buried he was moved to the family plot 12 days after his first burial. It came to light after more research and after many hours that Robert was already married and had children simultaneously with his I am guessing a mistress. I just love finding things out of the ordinary.
Well ancestors verified on my tree like my maternal grand parents plus others now coming up as just potential ancestors
The tree is manipulated and I am paused at the moment as I’m not sure I wish to continue

Resposta da Ancestry.com.au
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.