Astroshop Avaliações 87

Resposta da Astroshop

Há 2 dias

Wir möchten klarstellen, dass wir keine Nachbauten von Markenartikeln unter dem Markennamen verkaufen.

Wie die Kollegen vom Kundenservice Ihnen schon mitgeteilt haben, können solche Schäden auf dem Transportweg passieren - das ist nicht "normal", aber auch nicht unüblich. Selbstverständlich haben wir die Gegengewichtsstange zurückgenommen und den Kaufpreis erstattet.

Resposta da Astroshop

Há 1 dia

Gentile cliente,

ci dispiace molto per l'accaduto e comprendiamo perfettamente la Sua frustrazione.

Desideriamo rassicurarLa immediatamente: il Suo acquisto è al sicuro e non ha perso il Suo denaro. Dai nostri sistemi risulta che il primo pacco (contenente la montatura) è stato consegnato il 5 maggio, mentre stiamo già verificando con il corriere BRT la posizione del secondo collo contenente il tubo ottico. La informeremo al più presto sulla spedizione mancante.

Per quanto riguarda i costi di spedizione, questi sono dovuti al volume elevato del tubo ottico, che viene classificato dai corrieri come "merce ingombrante", richiedendo una gestione particolare.

Le chiediamo ancora un po' di pazienza mentre risolviamo il problema con il trasportatore. 🔭✨

Il Suo Team Astroshop

Resposta da Astroshop

23 de fev. de 2026

Dear customer,

Thank you for your feedback. We sincerely apologize for the long wait and the frustration this has caused you.

We would like to clarify that we are working intensively on a solution for you. However, as the technical issue required consultation with our experts and the manufacturer, the process has unfortunately taken more time than expected. We are also looking into whether a setup issue might be contributing to the problem to ensure that you can finally use your microscope correctly. 🔬

Please be assured that we are not neglecting your case and are committed to resolving this as quickly as possible. We will contact you again shortly with an update.

Your Astroshop-Team

Resposta da Astroshop

18 de fev. de 2026

Bedankt voor uw feedback. Het spijt ons oprecht dat de afhandeling van uw terugbetaling voor frustratie heeft gezorgd.

Het is zeker niet onze bedoeling om een terugbetaling onmogelijk te maken. Omdat de automatische weg in eerste instantie niet werkte, hebben we u meermaals om uw IBAN gevraagd om het bedrag handmatig over te maken. Gelukkig kunnen we u informeren dat de terugbetaling via PayPal bij een nieuwe poging vandaag alsnog is geslaagd.

Nogmaals onze excuses voor het ongemak. 🔭

Vielen Dank für Ihr Feedback. Es tut uns aufrichtig leid, dass die Bearbeitung Ihrer Rückerstattung zu Frustration geführt hat.

Es ist keinesfalls unsere Absicht, eine Rückerstattung zu verhindern. Da der automatische Weg zunächst nicht funktionierte, haben wir Sie mehrmals um Ihre IBAN gebeten, um den Betrag manuell zu überweisen. Glücklicherweise können wir Ihnen mitteilen, dass die Rückerstattung über PayPal bei einem erneuten Versuch heute erfolgreich war.

Wir entschuldigen uns nochmals für die Unannehmlichkeiten. 🔭

Uw/Ihr
Astroshop

Resposta da Astroshop

7 de jan. de 2026

Thank you for your feedback. We regret that your experience did not meet your expectations and would like to clarify several points to ensure the situation is accurately represented.

First, we did not ship two identical items by mistake. According to our order records, two identical products were explicitly ordered and paid for, and we delivered exactly what was ordered.

Regarding the return, our return and cancellation conditions are clearly and transparently stated in our Terms and Conditions, which are publicly available here:
https://www.astroshop.eu/legal/terms-and-conditions/i,1684

As outlined there, in the case of a return, the customer bears the direct cost of returning the goods (unless we made a mistake like delivering a faulty product, of course). In this instance, the return shipping costs were determined by the shipping service provider you selected and, unfortunately, exceeded the value of the returned item. These costs are charged by the carrier and are not retained by us.

We understand that return shipping costs can be frustrating, especially when they are high in relation to the product value. However, we acted strictly in accordance with the order placed, the applicable legal framework, and our clearly communicated terms.

We appreciate your feedback and take it seriously, as it helps us continue to improve transparency and communication for all customers.