Bathroom-House.co.uk Avaliações 

I selected a company for next day delivery on a toilet seat. They accepted the order, then emailed they could not deliver next day. So I cancelled the order and went to B & Q. My seat was broken and needed to be replaced Quickly.
They said it would take up to 28 days to respond.
Obviously, this business is not efficient, they are holding my money on false pretenses. Whilst the price was attractive its no use if thry can not deliver the goods.

When it comes to returns they dont want to know. bought taps and emailed @ sales, no reply then emailed @hello. no reply.

wanted to return taps which i dint think were very good quality all within my 14 days rights.

Soho Chrome Deck Mounted Thermostatic Bath Shower Mixer Tap & 3 Way Round Rigid Riser Shower Rail Kit. Very fast delivery, good communication. Kit exactly as described and easy to install. Looks and is excellent quality, very pleased. Would recommend.

Quick delivery

DO NOT ORDER FROM THESE !! Ordered multiple items and paid for next day delivery , it didn’t turn up and when it did a week later it was all broken so had to send back with courier (when driver picked sink box up it rattled) I tried to contact to get a refund and you get no reply and just an email saying they are answering emails from over a month ago and you are now in a queue! It then says it can be another 28 days for the refund to be sent !

My order was not delivered but the company has my money. I have tried to contact bathroom house many times over email, phone and social media with no response. I would absolutely never recommend buying through this company - they take your money but don’t give you your order and refuse to answer any contact!!!

Reply to my email that highlighted one product I bought had water residue which was a shower, this looked like it had been used before. No reply from the company.

quality product at a great price, delivery was well within time. will certainty use company again.

Ordered a shower screen on Monday 28th October and choose 3-5 working days delivery but still not been delivered a week later. Tried calling, no answer and left message but no one has called back. Looks like I will have to cancel order and take custom elsewhere.

Certainly no wasting of time between ordering and delivery. The item was well packaged as well - excellent professional service. The item we bought wasn't great quality, and it was marked, hence the 4 stars. I don't know how long it will last and so am unsure whether to return it or not. But everything else about the service provided can not be faulted.

My order arrived on next day delivery .V nice quality and good price. Haven't got any complaints at all.

Really poor experience with Bathroom House. I ordered a vanity unit from this retailer purely because it was the only website which had it marked as being ‘in-stock’. 2 days later I received an email stating their systems had allowed the item to be ‘oversold’ and they couldn’t supply it after all. Reluctantly I agreed to wait, on the understanding that it would be sent when stock was apparently due the following week. Well today I received another email saying they couldn’t meet that promise so I have cancelled my order and found an alternative. Having read other trustpilot reviews it appears that this is standard practice with bathroom house - knowingly misleading customers and encouraging a sale knowing that they will not be able to fulfil the order. The item is still wrongly listed as being in stock on their website as I write this which is disgraceful. Unfortunately this business is untrustworthy and the practice of knowingly selling items they do not hold in stock is extremely underhand. I would not recommend Bathroom House.

Very disappointed, taps arrived 4 days later than paid next day delivery. Was told they over sold, never mind I over paid for a service which wasn't available. Was informed I'd get a email with tracking, still waiting for this email. Taps arrived, I didn't open the boxes until the following weekend due to work, and wanted plenty of time to change bath taps. No instructions, two different types of wall brackets and badly painted damaged mixer.
Finally had a reply week later stating I needed pictures of boxes, and would need to have stated 48hrs after delivery.
Very poor service, wouldn't recommend.

Thank you to the very helpful lady I spoke to on the phone today.
Looking forward to installing my new tap! Cannot comment on the product yet but the customer service was great.

Horrible service. Ordered with quick delivery to then be told 3 days later than stock wasn’t even available! Awful.

Places an order a week ago and was told would be ready for collection 2-3 days, chased up order and its not even been processed, order cancelled, wish i checked there reviews before placing order

Good quality items at very reasonable prices.
Will purchase again

I am currently having both my bathrooms fitted and ordered a basin mixer tap from the Bathroom House. I saw that there were some comments from other customers that they had experienced issues with getting their products on time so I ordered well in advance. The tap did arrive on time, however when the fitter installed the tap he noticed a small defect on the tap cap (not a major issue but could get worse over time). I reported this to the Bathroom House and they requested all sorts of evidence. I sent as much as I could but they have now responded that due to the issue not being reported within 48 hours they will charge me for the part. Surely if this was a defect they need to rectify this.
Our other products have come from Drench and I had an issue with one of their products which had a faulty part. This was dealt with very quickly and efficiently and I had the part replaced and delivered the next day.
I would not recommend the Bathroom House especially if you are using them for multiple products which you might need to rely on their customer service team.

Used this company 3 times now, amazing value and great products. Staff very helpful especially Grace. Ceramic mixer shower cover was broken and she had a new one delivered to me within a couple of days.