Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Ver mais
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Veja o que dizem as avaliações
Good quality stock. However, the advice given by the customer service representatives when purchasing a bathroom suite was poor. They didn’t advise us that we needed bath clips or a toilet seat!
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Ver mais
A empresa respondeu
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Informações de contato
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Reino Unido
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Bom
586 avaliações
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Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Item is faulty they answered initially…
Item is faulty they answered initially emails then nothing do not use this company terrible service
24 de setembro de 2025
Resposta da Bathroom-House.co.uk
Thank you for your review. Rest assured you will always receive a response from Bathroom House. Response times may be a little slower during busy periods. Thank you for your patience. Your issue has been reviewed and it can be caused by pressure imbalance or a fault with the cartridge. We have dispatched a replacement tap to you on a next day service. If the issue persists once the new tap is installed, you will need a plumber to look at your mains hot and cold feed pressure. Please do not hesitate to contact Bathroom House if you have any further queries.
Had to cancel as would be away last…
Had to cancel as would be away last minute and would miss delivery. Emailed and they cancelled within 20 mins. Great service. Was in the evening too
19 de novembro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for taking the time to share this 🙌
We’re really glad we could get your order cancelled quickly and save you the hassle while you were away – especially in the evening and at short notice.
We know our customer service hasn’t always been as fast as we’d like, so we’re currently working overtime to get on top of a customer service backlog and to improve response times across the board. Feedback like yours really helps show us we’re moving in the right direction.
Hope we can help you again in the future :-)
Don’t take the risk - if there’s a fault you’ve had it.
I ordered two items, one the tap was damaged, completely bent out of shape, the other was the wrong item.
Okay, these things happen and so contacted customer service. Still waiting for a response. HOWEVER, they make it very clear, do not chase up otherwise you will be moved the back of the queue. Not a problem if they get in touch, day 4 since the complaint and still waiting.
Plumber coming next week so will have to order items from a real company rather than this sham operation. Thank god it was on credit card. My advice: Don’t take the risk.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
HI Karlito, We're sorry that you have not yet received a response. Were a staff member short this week, so response times are a little slower, but rest assured we will always help our customers and you can contact us via telephone for any urgent matters. Please can you give me your order number so that I can assist you?
Customer service was very helpful at…
Customer service was very helpful with sending out a replacement part for my shower. Thanks again!
3 de novembro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your kind review! We’re delighted to hear that our customer service team was able to quickly assist and get the replacement shower part sent out for you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything else, we’re always here to help! 😊
Terrible company, Avoid!
My advice to anyone would be don’t waste your time and Money with this company.
Ordered a bath last week and paid for next day delivery, received a email stating driver will call 2 hours before delivery, no phone call and receive a email to say failed delivery.
Rang the company and they said it would be day after next now.
The day it was meant to be being delivered noticed a completely different postcode address to mine so rung the company and they advised it was fine. 10 minutes later got a email to say it won’t be delivered.
Then got another phone call to say they have sorted the delivery out and now it will be delivered…..guess what…still never arrived!!
Absolute terrible company don’t waste your time or money dealing with them!
11 de novembro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about the difficulties you experienced with your delivery. We understand how frustrating this must have been, especially after paying for next-day delivery.
While our couriers are external partners and delivery logistics are not handled directly by Bathroom House, your experience still falls far short of the standard we expect from any service associated with our name.
We are currently reviewing this situation with the courier team to understand exactly what went wrong and to prevent anything similar from happening again. Your feedback is incredibly valuable in helping us improve.
Purchased a brass effect kitchen mixer…
Purchased a brass effect kitchen mixer tap at the best price I could find on the internet. When there was a slight delay in delivery, they kept me well informed and even refunded the small fee for the next day delivery. Quality of the tap is excellent and service was first class. Would definitely recommend Bathroom House.
27 de outubro de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your fantastic review! We’re delighted to hear that you found our brass-effect kitchen mixer tap at the best price online and that you’re pleased with its quality. We always aim to keep our customers fully informed, so we’re glad our updates—and the refund for the delivery delay—helped make your experience a positive one.
Your kind words about our service mean a lot to us, and we truly appreciate your recommendation. We look forward to helping you again soon at Bathroom House! 💛
Basin Part
Service and product delivered as promised and ordered part was in accordance with specification.
28 de outubro de 2025
I was sent the wrong size and when I…
I was sent the wrong size and when I phoned and left a message no one came back to me
26 de outubro de 2025
Resposta da Bathroom-House.co.uk
Hi Jeanette, Im sorry I I cant see we have any messages or emails from you. I have just emailed you now, if you can let me know some more information, I will be able to get this resolved for you. Best wishes, Zoey
A very bad experience indeed !!
Ordered a black mixer shower and black thermostatic mixer shower from this company for myself and my customer. (As I am a bathroom fitter) I decided to try out this company.
Well to start with the items supplied to me started to appear as though the black coating on the tap began to peel off/corrode just after 5 days of installation, the leaks between the mixer tap handle and main body of the tap started. Took pictures and videos sent these to the supplier, it took two months of emails back and forth before a replacement was sent out. The quality of the products sent to me is poor, I cannot recommend their product to anyone neither would I fit their products for any customer. Their customer service is appalling, no empathy, lack of any form of professionalism, communication is very poor, rating this company with a one star rating is extremely generous in all honesty.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Dear Emmanuel,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear you feel disappointed, and we would like to clarify the steps we took to resolve your issue.
As soon as the fault with your tap was reported, we immediately requested photos and a video so our technical team could formally assess the item under warranty. Once this was provided, we remained in regular contact and offered a full product replacement, along with a pre-paid return QR code so the original item could be collected at no cost to you.
We understand that any product fault is inconvenient, and we did empathise with the situation. However, as a supplier we are unable to cover third-party plumbing or labour costs, which is clearly stated in our Terms & Conditions and is consistent with industry practice.
Despite this, we still arranged an exchange for you and confirmed dispatch of the replacement tap on the earliest available date, along with tracking details and local drop-off locations for your return.
We are sorry that you feel this service was not acceptable, but we do believe we handled the matter fairly, professionally, and within the scope of our warranty obligations.
If you have any further concerns or wish to discuss anything else, we are more than happy to assist.
Kind regards,
Bathroom House
Resposta da Bathroom-House.co.uk
We are sorry that you are no happy with the service. When you return an item with Bathroom House, you can choose for Bathroom House to arrange the return and if the item is damaged during transit, we look after the damaged item claim on your behalf. In your situation, you returned the item yourself using Royal Mail, it is therefore your responsibility to make a claim with Royal Mail and we provided you with images and video evidence to help you with your claim.
This company is a scam when it comes to…
This company is a scam when it comes to giving refunds. They don't answer there phones and you have to wait months for a response via email, only to be told you damaged there items you just about took out of the box.
They had the audacity to take pictures of damaged goods and accusing me of sending that back to them. Refusing me a refund that has taken 3 months and counting to resolve.
Take pictures or videos of what you are sending back. Even film opening packages. They are not to be trusted
29 de agosto de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Dear Ms Facey,
We are sorry to hear you feel disappointed with your experience, and we appreciate you taking the time to leave feedback.
We have fully reviewed your order and return, and can confirm that the item you sent back to us was received damaged. In line with the Consumer Rights Act 2015 and our published returns policy, we are unable to issue refunds for goods that are not returned in their original condition.
We record and photograph all returns upon arrival to ensure transparency and fairness for all customers. In this case, the damage was clearly documented, and the unboxing was recorded on video, confirming the item did not sustain damage while in our care.
We always encourage customers to check items upon delivery and to report any issues within 48 hours so that we can resolve them quickly.
Bathroom House is a UK-based company, and we take pride in providing excellent service, quality products, and fair resolutions in line with consumer law. We are sorry that you are unhappy with the outcome, but we can assure you that your return was handled carefully and in accordance with the law and our policies.
Kind regards,
Bathroom House Team
Will I ever receive my toilet roll holder???
Delivery failed, so I immediately paid a redelivery fee, confirmed this with them by email only to receive an automated response that they are 2 months behind on customer service emails. No response in 3 weeks to confirm if being redelivered and no sign of the item. So I'm wondering if it will take them 2 months to read my email that I have paid the redelivery fee and to resend out the item. You can't chase them because they say that will put you at the back of the queue in their reading of emails. I'm wondering how many complaints they are getting if they are that behind. Thank God I only bought a toilet roll holder and nothing more expensive.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Hello Lia, Please can you provide your order number? We are currently responding to emails from 6 days ago and are working hard to reach our target of responding to all customers within 1 working day. For urgent matters we can be contacted by telephone Monday to Friday from 10am until 5.30pm :-)
No delivery and no response after a month
I ordered a bathroom tap replacement from Bathroom House over three weeks ago and still haven’t received any confirmation of dispatch or delivery. I’ve emailed several times to chase an update, but I’ve had no response at all.
I understand delays can happen, but complete silence from customer service is unacceptable — especially after taking full payment. I’m now having to consider cancelling the order and seeking a refund through my card provider.
Amended review due to quick turnaround in getting my package delivered
21 de outubro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We’re sorry for the delay and understand your frustration. You did receive an automatic reply letting you know we’re experiencing a backlog and that a full response is on its way. We also requested that you do not send chaser emails as they are replied in date and time order and this further delays your response time by placing you to the back of the queue each time a new email is sent. You sent 4 chaser emails which has resulted in a slower response time for you. Your order was also a specialised request for parts sourced directly from the manufacturer, which can take a little longer than usual. For anything urgent, please don’t hesitate to give us a call Monday to Friday, 10 am to 5:30 pm — we’re always happy to help.
Great price and communication
Great price and communication. The delivered tap had been damaged and a replacement part was sent within 48 hours. Excellent customer service, emails responded to within hours. I will definitely purchase from them again.
18 de outubro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your wonderful review! 🌟 We’re delighted to hear you were happy with our prices, communication, and quick resolution. Our team always aims to provide excellent customer service and fast responses, so it’s fantastic to know this made a difference. We really appreciate your trust in us and look forward to helping you again with your next purchase. Thanks for choosing us! 🙌
Excellent purchase
After ordering online i decided i wanted to collect instead of waiting for delivery. I contacted by phone and the lady I spoke to was really helpful and sorted this for me although I had to change the style taps in order to collect the next morning. I was happy to do this and I’m so happy with my purchase. Would 100% recommend bathroom house and I will certainly order again.
25 de setembro de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your fantastic review! 🌟 We’re delighted to hear that our team could assist you so quickly in arranging your collection and helping you find an alternative tap style that suited your needs. It’s wonderful to know you’re so happy with your purchase and overall experience.
We truly appreciate your recommendation — it means a lot to us! We look forward to welcoming you back to Bathroom House again soon for your next project.
We ordered in the afternoon and was…
We ordered in the afternoon and was delivered next day in the morning wow
26 de setembro de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your great feedback! We’re delighted to hear your order arrived the next morning — that’s exactly the fast and reliable service we aim to provide. We really appreciate your support and hope to serve you again soon! 🚚✨
Next Day Delivery paid for, but no refund offered after Service Unavailable
I paid extra for next day delivery on my order and received a receipt. It was only the following day that noticed a further email, informing me that my order was ineligible for next day delivery and requiring me to confirm whether I would accept a 2-3 delivery schedule. As this was Saturday, I did not receive acknowledgment of my confirmation until Monday and the delivery was made on Wednesday. However, to date, I have received no communication from Bathroom-House, regarding a price adjustment in respect of my extra payment for the next day delivery service, which proved unavailable.
26 de setembro de 2025
Resposta da Bathroom-House.co.uk
We’re very sorry for the inconvenience caused. Your order was unfortunately ineligible for next day delivery due to service availability, and we apologise for the delay and lack of communication. A refund has now been issued for the difference in cost paid for next day delivery. Thank you for your patience and understanding.
I was informed a week later that the…
I was informed a week later that the item was out of stock and am still yet to receive the refund
26 de setembro de 2025
Resposta da Bathroom-House.co.uk
We’re very sorry for the inconvenience you experienced. Your order was due for dispatch within the 3–5 working day timeframe, but unfortunately, an inventory system error meant the item showed as available when it was actually out of stock. As soon as this was identified on the third working day, we reached out to explain the issue and offer alternatives or a refund.
We understand how frustrating the delay has been and sincerely apologise.
Not professional company to order from...
I ordered some bathroom taps from this company, and they send me scratch taps and used shower mixer, when i took it from the box water start runing from it,is not nice when you pay for your goods and you received used and scratched. I hope they will take it back!!!The problem is they don't answer me to return it back...i recived an automatic reply with an answer (they respond for emails from 28.08.2025)OMG....
25 de setembro de 2025
Resposta da Bathroom-House.co.uk
We’re sorry to hear about your experience. We provided a prepaid returns label and have issued a full refund. We appreciate your patience while this was resolved.
Kitchen tap for water heater.
Delivered quickly safe and sound, product as expected at a good price. Thanks very much.
24 de setembro de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your kind review! We’re delighted to hear your kitchen tap arrived quickly and in perfect condition. It’s great to know you’re happy with the quality and price too. We really appreciate your feedback and hope to serve you again in the future!
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