Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Ver mais
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Veja o que dizem as avaliações
Good quality stock. However, the advice given by the customer service representatives when purchasing a bathroom suite was poor. They didn’t advise us that we needed bath clips or a toilet seat!
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Ver mais
A empresa respondeu
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Informações de contato
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Reino Unido
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Bom
586 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good choice of products
Good choice of products, reasonable prices.
Purchased a toilet cistern online no problem, Packaging and delivery were good.
Would buy again if I need something for the bathroom.
21 de abril de 2025
Avaliação não solicitada
Excellent product
Excellent product, good service, prompt.
Easy to install, does exactly it says, it’s a shower!
Looks good and a very good price, will use the company again.
22 de abril de 2025
Avaliação não solicitada
Placed an order with next day delivery…
Placed an order with next day delivery only to be told almost a week later it was out of stock and offered an alternative item 3days later at more than double the initial cost with 10% discount so more than 2 weeks later I'm now waiting for a refund and had to purchase elsewhere
26 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Were sorry to hear that your order didn't go to plan. If you would like to share your order number with me, I can look into this for you.
Terrible water doesn't even come out…
Terrible water doesn't even come out paid 150 quid for a mixer tap and the hose is shocking!!
25 de junho de 2025
Resposta da Bathroom-House.co.uk
Thank you for leaving a review via Trust Pilot, we are sorry to hear you have a problem with your item, rest assured we will look into this for you. I cannot see any contact from you into Customer Service for advice, I have therefore emailed you requesting some information and we will be able to advise you further.
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you were happy with the speedy delivery and found our pricing excellent. We really appreciate your support and hope to serve you again soon!
Fair price, good quality
Very pleased with reasonably priced, good quality product. Shame that website was playing up!
24 de junho de 2025
Resposta da Bathroom-House.co.uk
Thank you for your feedback! We're so glad to hear you were pleased with the quality and value of your purchase. We're sorry to hear you had issues with the website. We're actively working on improving site performance.
Thanks again for your support, and we hope to welcome you back soon!
Thank you bathroom house
Thank you bathroom house. A tap set missing in transit was replaced, I’m very grateful.
20 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We're really glad we could get that tap set replaced for you quickly — it's great to hear you're happy with the outcome. Your understanding and patience are truly appreciated.
Thanks again for choosing Bathroom House, and we hope to assist you again in the future!
Bought a 3 way thermostatic shower head…
Bought a 3 way thermostatic shower head from this company to replace the last one I had l which lasted 10years from a different supplier, unfortunately this 1 only lasted 9 months which is not very good but the customer service team sent me a replacement the next day when I reported the problem to them so the negatives were outweighed by their great customer care and service.
20 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thanks so much for your review and for highlighting both the issue and the positive experience you had with our customer service. We're genuinely sorry the shower head didn’t last as long as expected, but we're really pleased we could get a replacement out to you quickly. We appreciate your understanding and your kind words – they mean a lot to the team. If you ever need further assistance, we're just a message away!
I needed a replacement shower head and…
I needed a replacement shower head and hose and I got put through to Zoey when I called in. She was so helpful quickly giving me the codes of the parts I needed and even making me aware of a discount offer. I was very impressed with her knowledge of products and helpful manner . Great service ! All
Ordered. Thanks Zoey .
25 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your lovely review! It was such a pleasure speaking with you—it's always a joy to help a happy and kind customer. I'm really glad I could assist in finding the right shower head and hose for you, and I'm pleased the discount offer was helpful too. If you ever need anything else, don't hesitate to get in touch. Thanks again for your kind words and for choosing us!
– Zoey 🌟
Had an issue with one of the products…
Had an issue with one of the products that I purchased through bathroom house, contacted the Team and Zoey was very fast efficient and quick to respond with an outcome. I would definitely recommend bathroom house if you’re looking for something stylish and great design products then bathroom house is for you. Big up Zoey!
13 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Hi Tanveer,
Thank you so much for your kind words and for taking the time to share your experience! We're sorry to hear there was an issue initially, but we're so pleased Zoey was able to resolve it quickly and efficiently. We'll be sure to pass along your shoutout—she’ll be thrilled!
It means a lot to us that you'd recommend Bathroom House, and we're glad you're enjoying the style and design of our products. If you ever need anything in the future, we're always here to help.
Warm regards,
The Bathroom House Team
Resposta da Bathroom-House.co.uk
Than you for taking the time to leave a review :-)
excellent quality bath/shower mixer
Bought a bath/shower mixer with a shower rail on sale. Item arrived promptly and well packaged, excellent quality product and I am very happy with my purchase.
22 de maio de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your kind review! We're thrilled to hear that you're happy with your bath/shower mixer and shower rail. It's great to know the item arrived quickly, was well packaged, and met your expectations in terms of quality. We truly appreciate your support :-)
Brilliant customer service
Brilliant customer service, lovely products & good prices. Don't know what more you could ask for. I would definitely and already have recommended.
10 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! It was absolutely lovely meeting you and your family – such a pleasure to have you visit. We're so glad you were happy with the service, products, and prices. Your recommendation truly means the world to us :-)
Very happy with my purchase
Very happy with my purchase (Double Robe Hook - Brass). Exactly what I was looking for at a very reasonable price. Easy to install. Good quality. Fast delivery. Thank you
10 de abril de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your kind review! We're thrilled to hear that the Double Robe Hook met your expectations and that you found it easy to install and of good quality. It’s great to know the fast delivery and price also added to your satisfaction. We truly appreciate your support.
My experience with them was good
My experience with them was good. And had no problems and the product is working fine
I am a professional plumber and a heating engineer
7 de abril de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your feedback! We're glad to hear that everything went smoothly and the product is working well for you. As a professional plumber and heating engineer, your satisfaction means a lot to us. If you ever need anything or have questions in the future, don't hesitate to get in touch!
Good service and delivered on time.
14 de maio de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your feedback! We're glad you were happy with the service and timely delivery. We look forward to serving you again in the future!
Bathroom sink and unit
Ordered bathroom sink and unit, but notified that it was out of stock and not available for a few weeks. Was in no great rush so happy to wait. Items arrived a week before it was due so very happy.
23 de maio de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your understanding and patience! We're glad to hear that your order arrived earlier than expected and that you're happy with the outcome. We appreciate your support and hope you enjoy your new bathroom sink and unit :-)
I would recommend this company, but there’s definitely room for improvement.
I placed an order for a shower unit over the weekend, selecting next-day delivery as I urgently needed a replacement installed. However, on Monday I received an email stating that the item was out of stock. They also mentioned that they do not operate over the weekend, which explains the delay in processing the order—but this wasn’t made clear during the ordering process.
They offered an alternative, but the options I actually preferred—though still listed as available on the website—were also out of stock. I had to settle for the one they suggested, which wasn’t my first choice, but I accepted it out of urgency.
Even then, the replacement didn’t arrive the next day as expected—I had to wait an additional day. Considering I paid for next-day delivery, it would’ve been fair to have the item sent out on the same day the issue was discovered. The delay wasn’t my fault.
That said, the product itself seems fine, and it came recommended by my handyman. I just hope the ordering and delivery process becomes more transparent and efficient in the future, as I’d still be willing to try them again.
3 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your honest and detailed feedback. We're truly sorry for the inconvenience and frustration caused by the stock issues, delayed communication, and delivery delay—especially given the urgency of your situation. You're absolutely right that clearer information during checkout and a faster response would have made a big difference. We're reviewing our weekend order handling and website stock visibility to prevent this from happening again. We’re glad the product is working well for you and really appreciate your willingness to give us another chance.
Update - bad products scratch easily
Update. You sometimes need to trial a terrible product to realise just how bad it is. When putting on the shower head, it immediately left a scratch on the cheap Chinese plastic it's made out of. This is why I'm not getting a refund apparently.
6 de junho de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We're really sorry to hear that you had a disappointing experience with the product.
This particular item is actually one of our best-sellers and is loved by thousands of customers, so we’re genuinely surprised to hear it didn’t meet your expectations. That said, we do understand that things don’t always work out for everyone.
Regarding the refund, we do try to be as fair as possible with our return policy. Unfortunately, we’re unable to accept returns for items that have been damaged during installation or use, as this falls outside our policy.
Sadly unacceptable
Sadly, not a great review. Ordered product paid for next day. Informed not able to send next day so I asked and received a part delivery refund. Checked that available 3-5 days, and was told yes, so waited. Didn't come. Chased up, twice, informed sent, then not, then eventually that sadly it wouldn't be coming due to transit issues, so we said to cancel and we had to order elsewhere. Only to get an email saying ignore that, it's been sent - and it duly arrived that day! By which time I had paid for another product - so a total mess. Got a part refund (should have been a total refund but just cant be bothered with them) Will not be using again. Live and learn.
12 de maio de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
I’m very sorry to hear about your disappointment regarding your recent order with us.
We completely understand how frustrating it must have been not to receive the item as expected, especially when you needed it urgently. We sincerely apologise for the inconvenience this has caused.
As mention in my email sent on 20th, we refunded the full shipping cost back to your original payment method. I also offered to arrange a return of the item, however you rejected this offer and said you wanted to keep the item. Please let me know if you have changed your mind and we can arrange the return.
While we’re sorry to hear this experience has left you dissatisfied, we do hope that you’ll consider us again in the future. If there’s anything further we can do to assist, please don’t hesitate to let us know.
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