Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Ver mais
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Veja o que dizem as avaliações
Good quality stock. However, the advice given by the customer service representatives when purchasing a bathroom suite was poor. They didn’t advise us that we needed bath clips or a toilet seat!
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Ver mais
A empresa respondeu
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Informações de contato
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Reino Unido
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Bom
586 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horribile service. AVOID
Ordered three items that ALL showed in stock and paid for NEXT DAY delivery.
They emailed me the next day that 1/3 of the items won't be available for a few days and asked if I want an altermative or willing to wait for THAT item.
I agreed to wait for that item.
BUT in order to save THEMSELVES money, they also decided not to ship the item that WAS in stock in order for them not to need to pay for two shipments.
In addition, the refund for the next day delivery that I paid for was also not yet received!
HORRIBILE SERVICE!
22 de maio de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We’re truly sorry that your experience did not meet expectations. While we tried to offer alternatives and keep you informed about stock delays, we understand your frustration.
Please rest assured that the tap was not dispatched whilst we obtained your instruction in the event that you wanted to cancel the order as the shower kit to go with that tap was not available. It was not to avoid paying two shipments.
The additional cost that you paid for next day delivery was refunded to you on 27th May.
We value your feedback and are committed to improving our service.
Poor customer service and communication
The product I bought had little information in the product description and I had to purchase with the hope that its fit for purpose. However it didn't work and I had to return it and the drama started, firstly the communication was so poor and I had to keep chasing the contact reps for next steps, I paid for tlreturn courier and there was no say about whether the item had been received or when I'd receive a refund. When I reach out to the rep, they patronisingly tell me it can take more than 14 days which wasn't communicated earlier. I wouldn't recommend buying from this company unless you're absolutely sure the product is fit for purpose.
7 de maio de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify how your return was handled.
We aim to make our returns process as straightforward as possible. As outlined in our Returns Policy, customers have 14 calendar days from the date of delivery to request a refund if they change their mind. After that, up to 365 days from delivery, we still accept returns, but a credit note is issued instead of a refund.
In your case, we received your return request on 25th April, which was within the 14-day window. On the same day, we emailed you our full returns policy along with the next steps. On 28th April, we issued a QR code for you to return the item. The returned item was received on 30th April, and a refund was processed on 12th May.
Refunds typically take 5–10 business days to appear in your bank account after processing. This timescale depends on the bank and is unfortunately beyond our control. Each of our emails to you included details of this timeline and our policy, to help set clear expectations throughout.
We understand how important timely and transparent communication is, and we believe we acted promptly at every stage of your return. We're sorry if any of our messages came across as anything other than helpful – that was certainly not our intention.
We're continually working to improve our product information and communication, and your feedback is valuable in that process. If there's anything further we can do to assist you, please don’t hesitate to reach out.
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and fast delivery. We appreciate your support and look forward to serving you again soon!
Disappointed with purchase
I would not normally review a purchase that was not acceptable due to colour that I was going to return. The return procedures you have produced have not allowed me to return the product to you due to advised back log on your part in communication.
24 de abril de 2025
Resposta da Bathroom-House.co.uk
Thank you for your feedback, and we’re sorry to hear that the item wasn’t suitable.
We’ve sent you an email with the available return options and instructions to help resolve this as quickly as possible. Please check your inbox (and spam/junk folder just in case), and don’t hesitate to reach out if you need any further assistance.
Went ahead with an order
Went ahead with an order, item clearly said in stock. Wasn’t. Suffered delays to out work schedule as a result. Paid for next day delivery. Contacted me via email in coming days - pointless at this point. Still waiting on refund.
Just another 3rd party tout who literally ship direct from the manufacturer and don’t carry their own stock.
27 de abril de 2025
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave a review. I can see you placed your order on Sunday 27th April at 11.56AM for delivery on Tuesday 29th April. Lydia contacted you when our offices were back open on Monday 28th April to inform you that the item was out of stock. To date ,we have not received a response from you via email to advise if you would like to proceed or to request to cancel for a refund. Based on your review, we will cancel your order and issue you with a refund without delay. 99% of our next day deliveries are delivered the next day as requested. On occasions, during busy periods (approaching bank holidays) we may oversell items or the inventory may be incorrect when we try to dispatch your order. The item you ordered is a Bathroom House product which is usually always in stock. We apologise that you encountered this problem and thank you for your feed back. We are working hard to replenish stock quickly to meet customer demands.
Terrible
Terrible! Sold me an item out of stock, informed me 6 days later offered me a completely different colour, green instead of black, my unit wouldn’t be back in stock for another 2 months. They said they would send the taps and fittings, but I would have to pay for another delivery of unit ( I had already paid £39.95 for delivery) ! I responded back by email to be told they were still answering emails from the 12 February, and I was in a queue. Rang customer services - who offered me another black unit , not what I wanted but went ahead with as I was paying a bathroom fitter . She organised a refund too . Delivery of taps arrived- but she had ordered another one on top of what I already had purchased alongside fittings, which I have also been charged for . Basically- go elsewhere if I was you .
In response to your reply , I contacted you ! I was offered a green unit instead of black! I never ordered the second tap - the lady on the phone added it to my order.
26 de abril de 2025
Resposta da Bathroom-House.co.uk
Hi Diane,
Than you for taking the time to leave a review.
We truly apologise for any frustration that you have encountered. We always strive to provide the best service, and it's clear we fell short this time by not contacting you quickly enough. Our stock levels are always changing, the item you ordered was showing as in stock. You selected delivery within 3-5 working days and when the warehouse went to pick your order to dispatch it to be delivered the following day, it became clear that the inventory was wrong and the unit you wanted was not available. Lydia therefore contacted you as soon as we were aware and offered you an alternative unit in the same design/ range.
I am happy that I was able to find you an alternative unit in the colour you desired and you did not have to pay any additional delivery costs.
We can see that you selected two taps at checkout. If you do not require two, you can return one for a full refund. I have sent you a returns QR code. We are unable to "charge" you for anything. You select the items on the website and pay for your basket at checkout.
If there's any other feedback or questions you have for us, please feel free to reach out at hello@bathroom-house.co.uk. We truly value your input and are here to help.
Thank you for your understanding, and we hope to improve your experience with us in the future.
Warm regards,
Zoey
Bathroom House
Thank you for your reply Diane - If you check you sales order confirmation, that you was emailed to you when you first placed your order with Bathroom House, you will see that you added two taps to your basket and paid for them. Despite this, we have still covered the cost of the return as a gesture of goodwill and sent you a pre paid returns qr code on 6th May which has not yet been used. Please contact us if this has expired.
I emailed them 2 months ago about a…
I emailed them 2 months ago about a product that is malfunctioning and nothing. An initial email to tell me not top reply with a CHASER email. Worst customer service ever. Will defiantly not use this company again and tell everyone that will listen. So angry about this.
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for reaching out, and I’m truly sorry for the frustration and lack of response you've experienced. This is absolutely not the standard of service we aim to provide, and I completely understand how upsetting this situation has been for you. Ive sent you an email, detailing some information that is also in the manual you will have received the the item. If you have any further queries, please call our team and we will address your queries as a priority.
Bathroom House
Well I can only speak for the person's who I have spoken with ( Lydia and Zoe ) from this Company " Bathroom House ". And I must admit those two agents ( Zoe and Lydia ) went above and beyond excellent work . Yes So far it is early days but I will update if experience or customer services changes. But as of now great stuff .
18 de abril de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for leaving a review. Taking the time to do this is really appreciated. Thank you also for taking the time to call and thank us also. It is greatly appreciated :-)
Do not order anything from this…
Do not order anything from this company. Rock bottom prices - buy cheap, buy twice which is exactly what I’ve had to do. Shower bar fitted professionally, fitter struggled to get it to hold water but just about managed. Hasn’t been used yet due to late delivery of a shower enclosure (not from these guys) and water is pouring out of it. Had the automated response from them saying they’re dealing with customer service emails from 2 months ago so not holding my breath. I am going to contact my credit card company and see if I can raise a complaint with them. This company is not for real so do not fall for it with them.
21 de abril de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Hi David, When a plumbing item is leaking from a joint, this usually suggests that the rubber washer has not been installed/ is missing and or damaged. Please send us a video to show your item installed and show the issue you are experiencing and we will be able to advise you further.
Terrible would never use them don’t…
Terrible would never use them don’t waste your time took over two months to sort out my faulty water tank. Poor customer service and very rude. Do not use these people trust me
17 de abril de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
thank you for your feedback. We're truly sorry to hear about your initial experience and understand your frustration. However, we're glad to see that the replacement item was delivered to you on the same day you wrote this review. We hope this resolution helps restore some confidence in our service, and we’re always working to improve.
Very poor service .
Very poor service .. sent them an email to get a refund on bath items and am still waiting till this day .. definitely wouldn’t be recommending their services
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Hi Ebenezer, Were sorry for any delays you have experienced, I have had a look and can see that Customer Service are waiting to hear from you about the return. Please can you check your emails :-)
Poor experience - more training required.
Giving them a 1 on this occasion. When you put in an order and you let you them know something is missing from the order, they should be doing their best to complete the order, I still haven't had a response from them, this is now a month. It even says o their Auto reply not to send chaser emails - what kind of business is this? Update 24/05/25 - No phone calls to explain poor performance but I did get one email with a really odd phrase which I interpret as trying to shift blame (must help them feel better) - "Usually when an item is installed, installation is deemed as acceptance as the item could have been damaged or lost during installation". Still awaiting parts. No resolution as yet despite their comments.
15 de março de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
We're very sorry for the experience you had and truly appreciate your patience. We understand how frustrating this must have been.
We’ve since resolved the issue - the email continued to say: "Usually when an item is installed, installation is deemed as acceptance as the item could have been damaged or lost during installation. We appreciate that you notified us of the missing parts within 30 days of delivery and that you have waited some time for our reply due to a back log within customer service. In the circumstances, a free of charge replacement set of cover plates has been dispatched today via DPD two day service. You can track the delivery HERE".
I have today tracked the delivery and can see that the item has arrived at Orkney Shetland warehouse. Due to your location, deliveries can take slightly longer. Thank you for yoru patience whilst we resolved this for you.
Good product, sluggish support
Fitted a new shower from Bathroom House in February. There was immediately a significant leak from one of the connections, for which no sealing washer had been provided (nor mentioned in the installation instructions).
I tried further tightening the connection first, which led to some damage occurring. I then decided to buy a suitably sized washer and once inserted, the leak stopped.
Contacted Bathroom House by email on 24th February to query why no washer had been provided or even mentioned in the instructions, and to ask whether it's possible to replace a specific part that was damaged. Received an automated response saying they were working through a customer service backlog and were more than a month behind. The email stated that if I send a chaser then I'll go to the back of the queue.
Today is 13th April and I've still not heard back from Bathroom House. Had no further issues with the product so far but this gives me very little confidence in their warranty support going forward. Decent product on balance but non-existent customer service.
UPDATE: Bathroom House did eventually follow up on my query and issued a replacement part free of charge in June. This has given me confidence that they can be relied upon for warranty support going forward, albeit hindered by a large backlog in customer service.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your feedback, and we're sorry to hear about your experience. As you've not included your order number, we're unable to look into the specific details of your case on our system.
Regarding the issue you experienced: for every metal joint in any plumbing part, a rubber washer is required to ensure a watertight seal—this is standard plumbing practice. Occasionally, these washers can be overlooked during unpacking and may remain in the packaging.
We appreciate your patience, and we're sorry for the delay in response from our customer service team earlier this year. If you still need assistance with the item or have any ongoing concerns, please feel free to reach out again with your order number so we can help as quickly as possible.
Was easy process good quality for money…
Was easy process good quality for money overall very pleased
26 de março de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and felt you received great value for your money. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
I received an email today saying their…
I received an email today saying their customer service department is currently dealing with backlog issues dating back to the 7th February.
7 de abril de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your patience and for your review. We sincerely apologise for the delay and any inconvenience caused. Our team is working hard to clear the backlog and get back to everyone as soon as possible. We appreciate your understanding during this time.
Great product at great price and…
Great product at great price and delivered quickly.
27 de março de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you're happy with both the product and the delivery speed. We truly appreciate your support and look forward to serving you again in the future!
Boiler worked for 1 day then stopped…
Boiler worked for 1 day then stopped working. Customer service were nice and am now awaiting a decision.
28 de março de 2025
Resposta da Bathroom-House.co.uk
HI Anne, Thank you for your review. Rest assured we will get this replaced for you :-)
Made an order and realised my mistake…
Made an order and realised my mistake straight away. Was worried looking at reviews that it may be hard to contact. Phoned customer service, answered immediately, cancelled the order and moneys already back in my account. Really happy.
4 de abril de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your kind review! We're really glad to hear that our customer service team was able to assist you quickly and resolve everything smoothly. We understand how important it is to feel supported, especially when something doesn't go as planned, and we're thrilled to know you had a positive experience. If you ever need anything in the future, we're always here to help!
They didn't communicate either by email…
They didn't communicate either by email or telephone to confirm delivery date and time
28 de março de 2025
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave a review. Our records show that we contacted you via email on 02/04/2025 08:33 and 03/04/2025 15:35. Please check your junk and spam folder.
Avoid them
Avoid them
Ordered for next day delivery
They sent all the parts missing and told me I have to wait a month as the parts are coming from china even though I paid for next day delivery
25 de março de 2025
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Hello Glen Stuart, I cannot locate an order for your name with Bathroom House. If you would like to share your order details with us, we can look into this for you.
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