I ordered a prom gown for my granddaughter. It arrived a week after so I had to purchase another dress at the last minute. I reached out by chat for the return address but never received. I followe... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... Ver mais
A empresa respondeu
Should have read reviews, I too will be reporting this as Fraud to my Credit card, as I don't believe our dress is ever coming. ordered a month ago, and they can't provide any update, and say that... Ver mais
A empresa respondeu
I ordered my dress a month ago and I was freaking out because I wasn’t sure if it was going to come on time for my prom this saturday. I kept texting customer service which they were really nice but t... Ver mais
A empresa respondeu
2,1
Ruim
322 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible experience
Horrible experience! I wish I would have read all of these reviews before I ordered. My daughter found this beautiful dress on the website for a great price that stated "ships in 48 hrs" Well, we did not get our dress in until 3 weeks later. Too late for prom! Now, the company will not return any of my emails in order to start a return, NEVER , EVER, order from BERLINNOVA
2 de maio de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Do NOT ever do business-SCAM
Do NOT, I repeat, DO NOT ever do business with this company!! I ordered a dress and cancelled it within the 24 hour period that their cancellation policy stated. It has been over 3 weeks and I have sent numerous emails to them requesting a response. After not hearing from them, I tried another tactic (twice)- I sent an email asking them to help me with sizing before I ordered. Wouldn't you know, I received an immediate response! When I replied to say the real reason I was contacting them, crickets. Haven't heard from them in a week now. I will be contacting my credit card to dispute the charge and the BBB to report them. If negative stars could be given, that's what they would get. BUYER BEWARE- DON'T SAY WE DIDN'T WARN YOU!!
UPDATE: I used the chat and they are useless. I will be forwarding all my emails and chats to my credit card company and I will be filing a fraud claim.
30 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Gave one star because 0 stars isn’t an…
Gave one star because 0 stars isn’t an option. I paid expedited shipping and took so long I asked for a refund and to cancel. Of course they refuse to refund, no phone # to call. Eventually got the dress ands it’s nothing like the picture. Much different shade of dress and not nearly the detail the photo showed. And it’s cheaply made. The dress we got looks like we bought it at the dollar tree. Now fighting with them to return it for a full refund, and their excuse is different computer screens make the dress look different than the actual dress. 🤬 I normally read reviews and this time I didn’t and it bit me in the ass! DO NOT order from them! Put them out of business!!
30 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Berlinnova
Berlinnova, did not answer any of my emails, so I had to message there help center on there website ( The little blue icon that pops up) But the live chat bots on there helped out a lot. Order your dress three weeks prior, I ordered my prom dress April 8th 2024 and it came in April 29 2024. They do not meet there shipping expectations but the dress is absolutely beautiful and fits amazing.
29 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
DO NOT DO BUSINESS WITH THEM
It makes you give at least one star i would give zero - ordered end of march with paying extra for expedited shipping. it is april 26th still do not have the dress - i have reported them to the BBB and credit fraud - do not do business with this company and they do not respond to inquires ever
26 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
No response after 5 emails requesting a…
No response after 5 emails requesting a refund according to the refund information on sight.
All information was sent!
Poor quality and customer service.
DO NOT ORDER FROM THIS COMPANY.
12 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Buyer beware!
Just canceled our order for my daughter's prom dress we've been waiting to ship for almost 3 weeks now. They refused a refund stating their "policy", even though they didn't ship the dress when promised. That's why you use a credit card. Horrible company, buyer beware!
24 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
I asked for a refund week before they…
I asked for a refund week before they said it has been shipped. I don’t want the dress I found different one her prom is Saturday. Just don’t order from here unless you do it months before so you can meet shipping dates and not stress like a lot of of have.
10 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
I would give 0 stars if possible
I would give 0 stars if possible! Absolutely the worst customer service! Do not respond to emails! They sent an email that my daughter’s prom dress was delayed but gave NO estimated shipping date and won’t answer an email. DO NOT ORDER from this company!
8 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Reading reviews about Berlinnova has…
Reading reviews about Berlinnova has made me have doubts with my shipment not coming in time. There is no way for me to even track my shipment anywhere and my dress is for prom. Order #WBBLNUSSL5919
5 de abril de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
My prom is soon. Where is my tracking number!!
While Berlinnova has replied to my emails, it is the same message every time from their customer support. I NEED to know when my dress will be shipped because my prom is April 20th. I ordered on March 9th and there has been nothing but “we are working on expediting it” please give me another answer than just that. I need it to ship within the next 2 days or I’m screwed.
31 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Order #: WBBLNUSSL4636
I ordered my dress March 13 to ensure that my dress would be here on April 12, prom day and now i'm extremely worried because based on their shipping policy, I was sure my dress would come in time but now after emailing and getting no response, I'm pretty sure i'm not getting this dress. It still says processing even after 3 weeks and now I'm going to have to look for a dress last minute after paying $200.
update 4/14: never got an email back and never received my dress. DO. NOT. BUY. FROM. THIS. BUSINESS!!
30 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Do not order from this company
Do not order from this company. They are scammers. They will not accept returns. In fact, you will never hear from them again once you purchase. Their products are very cheap and not worth even five dollars. Horrible experience!
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Order placed on Feb 16
Order placed on Feb 16,
order # WBBLNUSSL2430
Here we are on March 27 with 3 emails sent asking for an update, with no responses. My last email stated I would be contacting PayPal for a refund. The next day, my order confirmation had a fake tracking number that for over a week now says "tracking number cannot be found". Unless you have at least 6 months to wait on this company, shop elsewhere. Also, forget trying to use the website's online chat. It always says "we are away right now". We can't review the dress quality, because we have no dress. So disappointing.
24 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Horrible customer service
I have emailed this company about 20x asking for an update on when it will be delivered. I haven't received a single email back. ordered before i read the reviews and will never order another dress from here again
8 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Wish I could give 0 stars
Wish I could give 0 stars. Ordered a dress on feb 11. Got it March 16. Dress has a rip in it. Contacted customer service. They asked for pictures. Sent in photos and asked for return address for refund. Now they will not respond to me at all! Horrible experience
16 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Berlinnova is a scam company
I ordered from this company and try to cancel within 24 hours because I never received tracking information or any communication from them and still haven't. This company is fake and a scam. I spent $180 for my daughter's prom dress.
15 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Prom dress never shipped
Prom dress never shipped. Will not return emails. There are no phone #'s to call. SCAM.
17 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
they need to be reported to the better…
they need to be reported to the better buseness bureau they will not help at all when trying to cancel a order or asking for a refund
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Unreliable, Unprofessional, Incompetent and Frustrating.
I am beyond furious with this damn service I've received from Berlinnova. I would give this 0 stars if I could. I ordered my dress on February 16th and my prom starts on April 20th. My dress is still labeled as "prepared" and has not shipped out yet as I type this review. Not only that, they blatantly ignore emails and they also have the audacity to completely disregard their own shipping and processing policies but they are so quick to respond when it comes to refunding and cancellation. I know my dress will not arrive on time, so I requested a FULL refund but they refuse to give me a full refund because I have to cancel my order within 24 hours to get a full refund, which is ABSOLUTELY infuriating. It's like they take pleasure in causing their customers endless frustration and disappointment.
They are so damn quick to snatch that money but when it comes to their shipping and processing policy, they do not live up to their policy. It's a blatant money grab, and it's downright despicable. They are all bots replying to you.. they repetitively say the same things.
This level of unprofessionalism and incompetence is unparalleled. Save yourself the headache and the hassle. Don't waste your time or money on this joke of a company. There are plenty of other businesses out there that know how to treat their customers with respect and dignity. Do yourself a favor and steer clear of this disaster waiting to happen.
15 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.