I ordered a prom gown for my granddaughter. It arrived a week after so I had to purchase another dress at the last minute. I reached out by chat for the return address but never received. I followe... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... Ver mais
A empresa respondeu
Should have read reviews, I too will be reporting this as Fraud to my Credit card, as I don't believe our dress is ever coming. ordered a month ago, and they can't provide any update, and say that... Ver mais
A empresa respondeu
I ordered my dress a month ago and I was freaking out because I wasn’t sure if it was going to come on time for my prom this saturday. I kept texting customer service which they were really nice but t... Ver mais
A empresa respondeu
2,1
Ruim
322 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Another zero star review
Another zero star review. Ordered 3 weeks ago, money immediately taken out. Order WBBLNUSSL2725 still says “confirmed” with no new information. Impossible to contact a person. I have requested to cancel sale and be issued a refund. Prom is soon and we’re out money and time. I have a heartbroken kid and I feel like a fool.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Should have read reviews
Should have read reviews, I too will be reporting this as Fraud to my Credit card, as I don't believe our dress is ever coming. ordered a month ago, and they can't provide any update, and say that since I didn't cancel after 3 days, they can only refund shipping, which is a joke. Ordered on Feb 13th - no response to emails, and their on line "chat " with Rogine just says no update from production team.
Their phone number online also doesn't prove to be legit.
11 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
I ordered my prom dress over a month ago.
I ordered my prom dress over a month ago and have not gotten any shipping notifications or my dress. I know people who ordered their dress 2 days before and AFTER me and they have both received their dresses. When i check the website it says “shipped” and has said that for over 3 weeks. the order number is WBBLNUSSL1084.
28 de janeiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Ordered a dress on January 25
Ordered a dress on January 25, 2024 and have yet to receive it. The money has been taken from my bank account and they will not respond to emails. DO NOT ORDER FROM THIS COMPANY!!!
25 de janeiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
biggest scam…
honestly the worst online shopping experience i’ve ever had. ordered a dress over a month ago and still haven’t gotten it. payed well over 200$ for it also. this is the biggest scam honestly and now i have less than a month to find another dress. i’ve emailed them everyday for the last 2 weeks and have not gotten an answer from anyone. i did not receive a order confirmation nor a tracking number or anything. i only received a payment receipt from cashapp. terrible experience. if i could give it 0 stars i would.
5 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Not only was we charged almost 200…
Not only was we charged almost 200 dollars for the dress we had a debit from our bank 3 hrs later for over 500 dollars, went to the bank and somehow linked it back to them, had to change all banking information. DO NOT ORDER FROM THEM
1 de março de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
I have ordered a dress around three…
I have ordered a dress around three weeks ago and still have not received it or if got an update about it being shipped or anything. I have emailed Berlinnova maybe 10 times in the past week with no response. I need answers where is my order and I need a tracking update ASAP! completely disappointed!!!
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
No email receipt at all
I have until next Tuesday to receive this dress. I did not receive an email receipt from the company at all. I only have my PayPal email receipt. I have been reaching out but at first I was finding it hard to even know who to reach out to. I finally found a way of communicating and haven’t heard from this company. I placed my order on 2/12. I had a bad feeling and finally went looking for reviews. I feel so stupid thinking this was a legit company. Just want a response to know if I should find a dress elsewhere. And would gladly still take the dress if it were late.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
It's a SCAM
Do not order from these people. Not only did they scam you into paying more for "expedited" shipping, but the provide a tracking number that is also a scam. DON'T DO IT. I ordered my dress Feb 6- today the tracking shows they delivered the item, but they didn't.
STAY AWAY FROM THIS COMPANY.
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
If I could give 0 stars
If I could give 0 stars, I would. Never received the dress. Customer service is terrible or I should say, nonexistent. We wasted close to $200 and had less than a month to find another dress. DO NOT PURCHASE FROM THIS COMPANY!
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Do NOT Recommend …
I ordered my daughters dress for prom it took a month to get it.. Also had it special ordered with certain measurements paid extra $ and it came way too big. Needless to say I will Never order from here again. Be careful, if u do a special size order u can’t get a refund or return. I took exact measurements 3x to make sure they were right.. I truly don’t think they even went by them.. Don't recommend this place..
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
I wish I could give zero stars
I wish I could give zero stars. This company is a SCAM. Says returns are possible within 7 days, but you need their authorization to return... and of course, they DO NOT respond to your request for return authorization. Email is only option as phone just rings and rings. Plus, check out the fine print of the return policy.. returns ONLY if the item was damaged or wrong.. if it doesn't fit (and they sent the size you ordered) they won't return it.. if it's COMPLETELY different than the picture shown on the website (WHICH IT WAS!), then you are out of luck. I filed a report BBB, they need to be forbidden from doing business in the U.S. This is a Chinese company that is set up to scam. BEWARE!!!!
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
If I could give Negative stars I would
If I could give Negative stars I would. It was a complete scam for me. I ordered a dress for my daughter a month before prom. Never received it. I kept getting emails “rest assured your dress will be there on time” never recieved tracking.. Thank God I purchased through PayPal. They tried to tell I couldn’t refund because the dress was being custom made. We ordered an in stock dress. When I opened a claim with PayPal they emailed me immediately and refunded me. RUN! You’ll never get a dress, or you won’t get the dress you ordered. Thank god for Windsor. We got a dress in time for prom!
17 de março de 2023
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Terrible Customer Service and Experience
We ordered my daughter's dress and paid for expedited shipping. The dress did not arrive ontime and was 5 days later than expected; so, no dress received. It does not look like the dress pictured but has an odd beaded design and is definitely sized bigger.
We emailed customer service three times with no response. We Facebook messaged them with no response so now we are just disputing the whole charge on my credit card. Do Not Buy from this company. You may or may not see the dress you ordered and it may or may not be as what is pictured.
29 de janeiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
We definitely took a risk after reading…
We definitely took a risk after reading reviews. We ordered WAY ahead of time and shipping was actually very fast as we purchased in stock item. The problem was the dress they sent "Resembles" the dress they advertise online. The color and cut are similar but the sequin/beading is completely different. We chose this dress for the beading detail as it was geometric and modern. So basically a bait and switch. 7 days post receipt and not one response to my daily emails requesting return. Note to self: if it seems to good to be true....it probably is.
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
Do Not Recommend
After reading these reviews I wish so much I would not have ordered from this company!! They charge you the total cost and then a ATM fee that is also not mentioned. I just want my $$ back!
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
RUN!!
Website implied 6-10 days shipping. But they don't mention there is a "7-12 day processing time" because they "have to process your order and put all your items through our strict quality control tests". HA! We got a similar but different dress, and It came about 2 weeks AFTER homecoming. We still liked it, hoped to wear it later. But we didn't realize it is WAAAY too big until after the 7 day return policy. They were real quick with THAT respose! Run far, run fast to anywhere else!
6 de dezembro de 2023
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
This company is a scam
This company is a scam. There is no way to get in touch with them to return or for damaged dresses. The dress I ordered for my daughter took 3 weeks to get to us and the zipper was broken and it was unusable. I tried contacting the company via email with no response. There is no phone number listed. I filed a complaint with the Better Business Bureau.
8 de outubro de 2023
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
NEVER!!!This company completely sucks…
NEVER!!!This company completely sucks and will do the least amount possible to help you with anything except taking your money. I have been trying to contact them for a refund for almost 2 months now with zero effort given to respond. It seems to me this company is out to scam as many people as possible by providing a product, that they could care less whether you are happy with what you paid for or not. NEVER waste your time or money with them.
22 de setembro de 2023
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
DO NOT BUY FROM HERE!!!!!!!!!!!
this company is a scam and you will not get what you think you ordered. it will also take forever. i feel stupid for not doing more research into this company bc I wasted $250 on two dresses that my daughter never wore. they didn't look anything like the pics, were cheap, had a hole in it, and one didnt have the string to tie it in the back. company wont respond to you no matter how many times you write them. good luck trying to dispute the charge on your card too. eff this place.
5 de setembro de 2023
Avaliação não solicitada
Resposta da Berlinnova
Dear Customer
Thank you for taking the time to leave a review about your experience with Berlinnova. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Berlinnova, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@berlinnova.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Berlinnova is a positive one.
Kind regards,
Berlinnova Customer Care
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