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Best Electric Radiators Avaliações 

1.542
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Quick delivery, nice looking light radiators, easy installation. Took a bit of time to get used to the programming, but after the first couple,ok. Like how you can override or put on standby & the rad... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very quick delivery, just plug in and they work wonderfully, can get attachments for them to free stand. Performance par excellence! Very happy. We have changed out all our radiators with Best Electri... Ver mais

Avaliado com 4 de um total de 5 estrelas

Am happy with the slimline radiators although would describe them as cream coloured not white. I haven’t yet worked out the programming but simply switching on & off works fine at the moment. My only... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The whole process from start to finish ie navigating the website, information, selection and ordering, was so straight forward anyone could do it. Delivery was within two days as stated. It looks grea... Ver mais


Detalhes da empresa

  1. Loja de radiadores
  2. também em
  3. Empresa de Aquecedores
  4. Fornecedor de Equipamentos e Sistemas de Aquecimento

Escrito pela empresa

Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.542)

62 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Very poor quility product (slimline curve rad)

Postage was fast, but very disapointed with product (1200W slimline curve radiator) certainly not worth the money, very flimsy, poorly put together (had to click it all backtogether as it had popped itself apart), wall mount bracketry are a joke!, wifi is a total faff and dosnt work atal, absoulte garbage... granted it does chuck heat out OK, but a total let down in quility.

17 de setembro de 2026
Avaliação não solicitada
logotipo da Best Electric Radiators

Resposta da Best Electric Radiators

Dear Mr Jackson,

Thank you for taking the time to leave your feedback. We’re pleased to hear that delivery was quick and that you are happy with the heat output, but we are genuinely disappointed to hear about the other issues you have experienced with your Slimline Curve radiator.

The Slimline Curve has been one of our most popular radiators and has consistently received excellent feedback from customers, so the experience you describe is certainly not what we would expect.

In particular, the casing arriving or becoming partially unclipped is not normal and may indicate that the radiator has been knocked or put under pressure during transit. We would very much like the opportunity to take a look at this for you rather than leave you with a product you are unhappy with.

We were also concerned to read your comments regarding the wall brackets and Wi-Fi setup. The Wi-Fi functionality should work correctly once connected and configured, and if you have experienced difficulties with this, our team would be more than happy to talk you through the setup and establish whether there is an issue with the radiator itself.

We completely appreciate that when you purchase a new radiator, you expect it to arrive in perfect condition and for all of its features to work as intended. From what you have described, it sounds as though something isn't right here, and we would welcome the opportunity to investigate and put things right.

Please contact us directly with your order details and, if possible, a couple of photographs showing the areas of the radiator that had come apart. We can then look into this properly and work with you to find a suitable resolution.

Kind regards,

Best Electric Customer Support

Avaliado com 4 de um total de 5 estrelas

Very quick delivery next day,well…

Very quick delivery next day,well packaged. Instructions could be simplified to set clock and temperature.

13 de março de 2026
logotipo da Best Electric Radiators

Resposta da Best Electric Radiators

Dear Peter,

Thank you for taking the time to leave your review.

We have shared our step-by-step written guides, along with a video tutorial, to assist you in programming your Slimline Digital electric radiators.

If you require any further support, please do not hesitate to get in touch, we’ll be happy to offer our best advice.

Best regards,
Best Electric Customer Support

Avaliado com 2 de um total de 5 estrelas

Could Be So Much Better

The Good:
Heats well, is quiet (virtually silent infact), looks good, is easy to hang on the provided brackets.
The Bad:
Ridiculously poor controls.......Unless you have fingers the size of a five year old child, the eyes of a sparrow hawk and the patience of 10Jobes.
Shame really as it could be such a good product, but because of the controls we have changed our mind about buying more.

25 de fevereiro de 2026
logotipo da Best Electric Radiators

Resposta da Best Electric Radiators

Dear Nick,

Thank you for taking the time to leave a review.

We have reviewed your order and can see that you purchased the Slimline Digital range. This model has sold over 25,000 units since 2014; however, it was superseded in 2017 by our most popular range, the Slimline Curve. One of the key upgrades with the Slimline Curve was relocating the control panel to the top of the unit and increasing the size of the buttons to make them easier to use.

The Slimline Digital remains a popular product and has received many positive reviews over the years. However, if you are finding the buttons difficult to use, you are very welcome to exchange it for a model from the Slimline Curve range.

Alternatively, please feel free to contact our customer service team if you would like assistance with programming or have any general questions about the product.

Best regards,
Best Electric Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

I am very happy with the quality of the products and customer service. James was outstanding in his help and support making sure all the products are delivered to us.

25 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Speedy - and fab customer service from real people

I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm that day and I got a phone call the next day just before 9am to sort it out and the radiator arrived the day after that! My refund was in my bank the next day. The new radiator fits perfectly where the old one was, on the old brackets, so I didn’t even have to use a drill or redecorate. Brilliant. 😊

24 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Does what it says on the tin!

Efficient, speedy delivery , does what it says in the website description and easy to install. Pleasing to the eye and unobtrusive. Operating instructions and operation reasonably easy.

19 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Slimline radiator

I initially received a faulty radiator but the company acted swiftly and I received a replacement the very next day. The person who dealt with the problem (James) was amazing

7 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Customer service

I bought some electric radiators about a year ago from this company, fantastic service throughout. But more recently I upgraded my WIFI at home and could not get the rads to connect again, connected James at the company and he was absolutely fantastic, probably some of the best customer service I have experienced, helpful patient and kind. When you consider I purchased the radiators a year ago so there was nothing to gain for the company, they were still very very helpful helping me fix my problem. Thanks James.

12 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I still don’t have my heater its now a…

I still don’t have my heater its now a week late joke no explanation nothing just a generic email

5 de janeiro de 2026
logotipo da Best Electric Radiators

Resposta da Best Electric Radiators

Hi Scott,

Thank you for taking the time to leave a review. We just wanted to check whether this feedback was intended for us.

We spoke with you twice by phone this morning regarding the delivery delays caused by recent adverse weather conditions affecting Scotland, including Aberdeen.

We also did not send you a generic email, so it may be that this review was meant for DPD rather than Best Electric.

Please let us know if you’d like to discuss this further — we’re happy to help.

Kind regards,
Best Electric Customer Support

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