Best Reception Avaliações 

112
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

As an ex-employee i found when the company was bough out by Message direct, the ethos was lost and the clients were given bad customer service , the existing employees were not listened to when change... Ver mais

Avaliado com 5 de um total de 5 estrelas

After struggling with always being available to answer calls for a while and never knowing when the phone would ring we bit the bullet and had a trial with Best reception. It has been a game changer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just setting up my new Audiology business Draig Hearing in Swansea. Being a new business I needed a reception system as I could'nt not afford a receptionist at this stage. Best reception have been e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service. They brought me onboard after the 2nd Covid-19 lock down with an introductory offer. I was getting busier in clinic & I was missing calls from new patients. Since then I haven't mi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Call Center
  2. Serviço B2B
  3. Serviço de telefone e internet
  4. Serviço de atendimento telefônico

Escrito pela empresa

Our friendly Best Receptionists have been expertly handling calls for our clients since 2006. Providing the very best telephone answering service for you and your callers. Our call answering team have a proven track record of fantastic customer service. We are extremely proud of our excellent client retention which demonstrates just how well our remote phone answering service works. Our friendly team are all UK based at our offices, in Ware, Hertfordshire. This enables our management team to ensure that everyone is up to date, following protocols and are providing your callers with the professional telephone answering service that our customers expect.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

112 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(112)

4 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best reception have been invaluable

Best reception have been invaluable - it has meant we can streamline the staff in house, save costs but still have the phone answered. They are professional and as close to our actual staff as it's possible to be!!

20 de outubro de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Zara,

Thanks so much for your kind words. I'll be sure to pass these on to the team.

Best wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Best Reception provide a very efficient…

Best Reception provide a very efficient telephone answering service. We have been using them now for nearly 13 years and have never had any issues. Andy and his team are great! Highly recommend their services.

19 de outubro de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Alessia,

Thanks so much for your review and kind words. It's great to hear you'd recommend us!

Best wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Best Of All!

Best Reception (BR) has exceeded all our expectations. They understand our Osteopathy business thoroughly which means they can give informed information to our prospective patients.

Most of all we also use BR like a real-life receptionist - sending them messages to call patients or make appointment changes, ie if a practitioner is ill or taking annual leave.

BR is very friendly, know their stuff and pro-active and that is a big weight off my mind!

19 de outubro de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Vispi,

Thanks so much for your review, and your kind words. It's a pleasure to work with you and your team. We will pass your comments on to the receptionists.

Best Wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Great Service and support

We've been using Best reception for nearly 7years now, Great Service and support, especially over the last 18mths. TA

31 de agosto de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Thanks for your lovely review.

We're so happy to hear that you're happy with the service, and I'll pass your comments along to the team.

Best wishes,

Best Reception

Avaliado com 5 de um total de 5 estrelas

Honest, Helpful and Human

We have been working with BR for some years now and have always found them very helpful, professional and honest. They are quick to answer calls and work hard to ensure that customers are given all the correct information - this has especially been the case over the past 18 months with the extra Covid information and BR have been incredibly supportive over this period of time. They are human, so mistakes do happen at times, but the team always try their best to sort things out as quickly as possible and learn from these experiences to improve their service even more. We would definitely recommend BR.

26 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Carissa,

Thanks for your great review.

We really appreciate it, and it's lovely to hear you're happy with the service and would recommend us.

Best Wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Best Reception live up to their name

I have used Best Reception since I opened my Podiatry Clinic 3 years ago, and they have been a significant part of helping me grow into a thriving, busy practice. They are polite, efficient and utterly reliable - often going above and beyond to help patients, and to manage my diary effectively. Best of all patient feedback is excellent. I would thoroughly recommend them.

21 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Sarah,

Thanks for your kind review.

We're so happy to hear that you and your patients are happy with the service, and it's great to hear you'd recommend us.

Best wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Second to none in providing the best reception service

Second to none in providing the best reception service. It’s been about 6 months using this service and I wish I had discovered them years ago. Running a busy osteopathic practice especially after Covid is not an easy job but thanks to these professional, friendly and polite people, I’ve managed it very well and my patients are so happy. I recommend them with confidence. A+++

21 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Saied,

Thanks for your lovely review.

We've really enjoyed taking your calls since you joined us, and we look forward to continue working with you.

Best wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Money we'll spent !!!

What can I said about best reception
They have stream lined my cladding roofing company they take all my calls 7am 7pm Mon Fri 88m 6pm Saturday
There very professional by answering all my call there have a script that's been fine tuned over the 5 years plus I have use them and they email each time a call comes in marked there name address number and requirements and the screen the nuance callers and spam callers
I totally recommend Best Reception
And everyone thinks I have a office will loads of staff answering calls is alot more professional than when I just had a answering phone I was told by the owner I lost tens of thousands of missed business as people hate leaving messages THE WANT TO TALK TO A REAL HUMAN BEING!!!

21 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Wayne,

Thanks for the kind words, we shall pass these onto the team.

It's great to hear you would recommend us!

Best wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

We have used them for many years to…

We have used them for many years to manage incoming calls on our behalf - happy to recommend them, never had a problem & had many compliments about how well they represent our company.

21 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Billy,

Thanks for the brilliant feedback. Looking forward to continue working with you in the future.

Best wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Podiatrist in Private Practice

Podiatrist in Private Practice. Having used Best Reception for a number of months now, I would not hesitate to recommend them. The service I receive is exemplary. More importantly, the feedback I receive from patients is one of total satisfaction. I have high standards- Best Reception has surpassed them. Well done, and ‘thank you’.

21 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Nick,

Thank you for the great feedback, we'll be sure to pass this on the team!

It's also lovely to hear you'd recommend us.

Best Wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service

I have been using Best Reception for 3.5 years now and wouldn't know what to do without them. They offer a professional friendly service that complements our clinic perfectly. This allows us to concentrate on our service without needing to manage a reception team inhouse. Invalvuable for any clinic or small team I say

21 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Dan,

Thanks for the fantastic feedback, we'll pass this on to the team.

We've really enjoyed working with you over the last 3.5 years too. Here's to the next 3 and a half!

Best Wishes,

The Best Reception Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. They brought me onboard after the 2nd Covid-19 lock down with an introductory offer.
I was getting busier in clinic & I was missing calls from new patients. Since then I haven't missed a single call. An in-depth script means they are able to answer any questions or concerns a patient may have. I'm now busier than ever & upgrading my plan to cope with the volume and decrease my fees.

19 de julho de 2021
Avaliação não solicitada
logotipo da Best Reception

Resposta da Best Reception

Hi Joss,

Thanks for your great feedback.

We're really enjoying working with you too, and so happy we've been able to help!

All the best,

The Best Reception Team

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