Breville Avaliações 

Outstanding Customer Service from the people at Breville!

Great customer care!!

“Repair” lasted 8 days before leaking worse than before. Lack of care from repair. Didn’t even bother rusted external screws let alone fix it properly. Opening a new ticket has been one of the worse experiences. Lack of care, lack of reading…horrible customer service.

Great and quick service

Breville do not help
Customer when they have problems with there product

I’m extremely disappointed with my experience with Breville’s repair service.

I took my coffee machine in for repair and, after waiting to have it returned, I received no explanation or information regarding what had been done. I was simply told that it “has been repaired.”

Unfortunately, when I brought the machine home, I noticed that it had several scratches that were not there when I originally dropped it off. It was also returned noticeably dirtier than when I handed it in.

Most disappointing of all, the machine has not actually been repaired and is still experiencing exactly the same issue as when I originally took it in.

I expected a much higher standard of service and care from Breville. Not only was the original issue not resolved, but my machine was returned in a worse condition, with no explanation of the work supposedly carried out. Very disappointing experience.

Very efficient and solved the problem by sending us a new coffee maker! Thank you Customer Service at Breville!

Extremely long wait times, sometimes close to two hours, just to speak with someone. The callback option was practically useless, and submitting a support ticket resulted in no response for 9 days until I called again. Once I finally reached someone, the issue was handled quickly, but getting help in the first place was incredibly frustrating. Overall, one of the worst customer service experiences I’ve had in a long time.

The cust service agent was very nice and polite but she didn’t understand the problem. The espresso maker is still leaking, and she was asking me to test things that had nothing to do with the leak/problem I have with the seal on the water tank. I like the machine but not the mess it leaves on my counter.

La patience et la courtoisie de la représentante.
Le temps de comprendre le problème sans me bousculer. Une PRO centrée sur la satisfaction client

Prompt and courteous service by the customer service representative. We were able to confirm the problem and schedule a replacement with minimal delays. Very satisfied with the outcome!

Great service, nice staff, problem solved

2 months -! My Breville was a lemon from the start in the shop 3 times in one year. They said they would replace my machine but never did. Ive called over 15 times on hold etc for 2 months. Yesterday when I called again to follow up the rep refused to help then closed my complaint. I am filing with the BBB today. That rep I spoke to should be fired. She knew exactly what she was doing by closing an unresolved open complaint. Small claims next the machine was $1000.
Dear Diane Righeimer,
Your support case number R105222962 is now closed. If you need any more help, just let us know—we're always here for you. Thats what I received. They wont even repair my machine same problem.

Muy buen servicio al cliente. Resolvieron el problema y dieron seguimiento al mismo.

La représentante du service à la clientèle était très compétente et avait une bonne connaissance de l’appareil avec lequel j’ai un problème.
Apporta des solutions logiques.
Merci!

The person that I dealt with was fantastic. I had already tried different options prior to contacting, and I let them know what I had tried. They were really good and arranged a replacement for me asap.
Thanks

Not bad. Not great. It does the job. Dialing in the perfect espresso takes time and lots of patience. The grind size and consistency can change from bean to bean.
Build itself is very plasticky but it’s more of a convenient machine for lazy coffee lovers who don’t wanna go through the trouble of a perfect espresso work flow which can be tedious.
Overall 3 stars for an all in one convenient machine. Definitely overpriced but cheaper over a time if you go to Starbucks everyday.

Splurge a little more and get a real espresso machine is what I’ll do.

Responses by email took far too long. Was informed that I have to take appliance to a repair centre to be assessed (at my expense), before repairs. My request was simply to purchase the replacement part required as I had already diagnosed, determined part needed and was happy to undertake repairs myself as a qualified tradesperson.

Service great