Breville Avaliações 11.072

Service impeccable sans discussion sur le problème

I was contacted very quickly about the issue with my beloved blender that I was missing! Experience included friendly emails and video calls. Resolution was fair and return process seems very easy. Overall, a very positive warranty experience! Would consider buying again from Breville based on this experience.

Totally useless "support" did not solve the problem

Consultant didn’t do what I asked because he was smarter, knew the workings of the coffee machine and was able to troubleshoot, analyse and choose the correct course of action, all of which made my initial, and more inconvenient to me, request redundant. Voyu was polite, courteous, kind and patient and got everything right.

The service was very helpful and informative to ensure that we had our coffee machine problem resolved quickly. We received a spare part at no cost and a helpful video link to replace the part. There was great follow up to ensure that the issues were all sorted.

Very knowledgeable and friendly service representative

Excellent customer service. They replaced the oven with a refurbished unit. Thank you Breville.

Fast, easy.

Very helpful. Took care of the defective enamel roasting pan issue immediately. The new one is already ordered

I had a piece break on my new hand mixer ( which works great) and I emailed Breville and they sent me a. We one right away with no hassle at all. They were very responsive and timely. I will be buying more Breville products.

Respondent sent me a link to a video about cleaning the grinder on my espresso machine. Easy to understand. Took about 15min and solved the problem. Also sent me a replacement part. Thanks.

An astoundingly good customer service experience.

I was initially disappointed that I was unable to remove the base of my old toaster to resolve a popup issue and when I phoned customer support I was advised that Breville no longer repaired toasters. Despite being 16 years old it looked like new so it was sad to think that i had to throw it away. However, my disappointment was offset by the offer of a 40% discount on a new 4 slice toaster. The staff member in customer support was delightful to deal with and the process of being sent the quote for a new toaster and acceptance of the quote by payment was seamless. The new toaster was delivered free of a delivery charge and I am very happy with the new product.

Awesome customer service via email support many years after product purchase. Only disappointment is there isn’t a local repair place for service. Don’t like the idea of mailing in.

I am so happy with the prompt communication and ease of transaction. I have several Breville appliances and highly recommend them and will buy Breville again. Thank you!!!

The customer service representative was professional and efficient and resolved my problem.

Victor was really nice, knowledgeable and helpful.

Great customer support but i am too lazy to type everything out. Just trust me

Customer service at Breville is exactly what you'd expect from a great brand with excellent products; they are exceptional.

I got one response and then was totally ghosted. For spending a thousand dollars on the machine, I would have expected more.