Breville Avaliações 11.072

Thank you - Wonderful Customer Service!

Great experience with customer service and solution and services.

They were very helpful and even when the wrong parts were sent they corrected it immediately. Thank you so much.

The call was answered and resolved quickly. Also the use of the video call was easy and useful.

Very understanding of my issue. Shipped out replacement (received in two days) and received credit for hold on account same day old oven was received back. LOVE my oven--it's my third one!

I was frustrated and the man I spoke with was very patient, understanding and helpful. He solved my problem, it was such a relief

I spent over an hour with your consultant, Demi, and although we weren't able to resolve the problem with our Barista Pro, I was very, very impressed with her patience and politeness throughout the whole process. Being a country resident I was a little disappointed to find that the nearest service agent was 2 hours away in Perth.
However, with the eventual outcome of buying a new machine direct from Breville, the pain was a little less with the SIGNIFICANT discount offered if we elected to buy a new one direct from them. Delivered promptly within a week of payment, along with a free 1kg bag of coffee beans.
So still a happy Breville customer :)

Amazing customer service

My barista express was replaced in 4 days from my customer service call

The representative was super nice and professional

I needed a new magnetic base for my Joule Sous Vide immersion heater. For some reason the metal started to separate and create a sharp edge. The magnetic base can be easily unscrewed and could be easily replaced. Breville showed no interest in selling me the part (which they clearly manufacture). The unit itself works perfectly, but there was clearly no interest in supporting a customer.

She was very helpful, and patient. Waiting for me and guiding me through the process.

My parcel arrived safely
and very quickly. The operator I spoke with was very thorough and patient with me

Excellent service, very helpful.

The customer service person listened to my problem, repeated what I said to ensure understanding, politely asked me to hold while she retrieved information, then returned to provide the info I needed to address my problem. Very professional. Thank you! Bill

Customer service was stellar. Very kind and patient agent. Pleasant experience overall.