Chums Avaliações 

1.291
•
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was pleasantly surprised at how helpful they are. I ordered several items making one mistake and the item didn't fit. I sent he item back as instructed. After a week I inquired if they had recieved... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

BUYER BEWARE!!!!! I placed an order for my dad,on a premium rate number,( I wasnt informed of this by the way! £20 in calls for 6 minuites,the delviery never came and customer service in NON EXIST... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am so impressed with your service, Its quick and so efficient, when I sent something back u immediately contacted me with a refund. Well done your service is second to none I most certainly will b... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I have no problems with Chums themselves. It's the courier service they use, Evri. I don't believe I have ever had a good experience with them. I still haven't received my goods, which is ironic as C... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Outlet

Escrito pela empresa

Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 73% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(1.291)

315 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My husband has a shortt leg for a man…

My husband has a shortt leg for a man and it is difficult to get trosers to fit. We bought from chums and they are great
Thankyou so very much really pleased

11 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thank you for your review.

We're delighted to hear that you found the trousers to be a great fit for your husband. We understand that finding the right length can sometimes be a challenge, so it's wonderful to know that our trousers met your needs perfectly.

Thank you for choosing Chums, and we look forward to helping you again in the future.

Avaliado com 5 de um total de 5 estrelas

Quick delivery and very happy with the…

Quick delivery and very happy with the quality of the skirt

1 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thank you for your kind review!

We're delighted to hear that your order arrived quickly and that you're so pleased with the quality of your skirt. It's great to know we've met your expectations.

We hope to serve you again in the near future.

Avaliado com 5 de um total de 5 estrelas

A good company

Easy to order; rapid delivery; good value for money.

15 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thank you for your review!

We're delighted to hear that you found our website easy to use, your order arrived quickly, and that you felt you received good value for money. Providing a simple shopping experience, fast delivery, and quality products at great prices is exactly what we strive for.

We really appreciate your feedback and look forward to serving you again soon.

Avaliado com 5 de um total de 5 estrelas

very helpful and efficient, delivery was on date and time

I was pleasantly surprised at how helpful they are. I ordered several items making one mistake and the item didn't fit. I sent he item back as instructed. After a week I inquired if they had recieved it, The help desk operator could not have been more helpful, he said they had recieved the return and my item is on its way. I explained it was my mistake and I would cover delivery, he said not to worry.

25 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thank you for taking the time to share your experience. We are delighted to hear that you were pleasantly surprised by both our products and customer service.

We're sorry to hear that one of the items wasn't the right fit, but we're pleased that our team was able to assist you quickly and provide an update on your return.

We look forward to welcoming you back to Chums again in the future!

Avaliado com 2 de um total de 5 estrelas

Chums fine; Evri, not so much

I have no problems with Chums themselves. It's the courier service they use, Evri. I don't believe I have ever had a good experience with them. I still haven't received my goods, which is ironic as Chums have said they hope I'm enjoying my recent order from them and have asked if I would leave a review. I'll stop ordering from Chums if they carry on using Evri

25 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are pleased to hear that you are happy with our company and the products we offer. However, we are very sorry to learn that the courier service did not meet your expectations and left you feeling disappointed. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Avaliado com 1 de um total de 5 estrelas

Still waiting for items to arrive

Still waiting for items to arrive. Be warned, they use EVRI for delivery, the worst delivery company in the world. Will never buy from Chums again. Can't review product as they haven't arrived

25 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are sorry to hear that you are still waiting for your delivery and understand how frustrating this situation can be. Please accept our sincere apologies for the delay and any inconvenience caused. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Avaliado com 5 de um total de 5 estrelas

I am so impressed with your service

I am so impressed with your service, Its quick and so efficient, when I sent something back u immediately contacted me with a refund. Well done your service is second to none I most certainly will be ordering more from your company.

24 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your kind feedback. It's great to hear how impressed you have been with the service you received. Providing a quick and efficient service is something we strive for, so it is wonderful to know that this was reflected in your experience. We are also pleased to hear that when you needed to return an item, the process was handled promptly and that your refund was issued without delay. Thank you for your valued custom and continued support. We look forward to serving you again in the future.

Avaliado com 1 de um total de 5 estrelas

BUYER BEWARE!!!!!

BUYER BEWARE!!!!!
I placed an order for my dad,on a premium rate number,( I wasnt informed of this by the way!
£20 in calls for 6 minuites,the delviery never came and customer service in NON EXISTANT.
Terrible company...please be careful,take funds and do not deliver, and do not care.VERY DISSAPOINTED!!

24 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are very sorry to learn of your disappointment with the service you have received. We understand how frustrating it must have been to incur call charges while trying to contact us, particularly when your order had not arrived as expected. Please accept our sincere apologies for the inconvenience and frustration caused by the non-delivery of your order and the difficulties you experienced when seeking assistance. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Avaliado com 4 de um total de 5 estrelas

Simple system to order goods.

Simple system to order goods.
Reliable and prompt delivery.
Good quality products and at a reasonable price.

10 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your kind feedback. We are delighted to hear that you have found our service reliable and that your orders are delivered promptly. It is also wonderful to know that you are pleased with the quality of our products and feel that they offer good value for money. We are especially pleased that you find our ordering process easy to use. We always strive to make shopping with us as simple and convenient as possible, so it is rewarding to receive such positive comments. Thank you for your valued custom and continued support. We look forward to serving you again in the future.

Avaliado com 4 de um total de 5 estrelas

Still waiting for a delivery

which delivery? The second one hasn't arrived yet

24 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are sorry to hear that you are still waiting for your delivery and understand how frustrating this situation can be. Please accept our sincere apologies for the delay and any inconvenience caused. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Avaliado com 4 de um total de 5 estrelas

Always been happy with this company…

Always been happy with this company with what ever we buy from them.

9 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your kind feedback. We are delighted to hear that you have always been pleased with both our company and the products we offer. It is wonderful to know that our range of items continues to meet your expectations and that you have enjoyed your shopping experiences with us over the years. Thank you for being a valued customer. We look forward to serving you again in the future and continuing to provide products that you enjoy.

Avaliado com 5 de um total de 5 estrelas

Quick & easy to order

Quick delivery no delivery charge

13 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are delighted to hear that you found our ordering process quick and easy to use, and that your order was delivered promptly. We are also pleased that you were able to take advantage of our free delivery offer. Thank you for your kind comments and for choosing to shop with us. We look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Very quick delivery & good sizing

24 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. It's great to hear that you are happy with both the sizing range we offer and our quick delivery service. We understand how important it is for customers to have a variety of sizes available to ensure the best possible fit, so it is wonderful to know that you were able to find exactly what you needed. Thank you for your valued custom and your kind comments. We look forward to serving you again in the future.

Avaliado com 4 de um total de 5 estrelas

Chum's stock and service are good.

24 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are delighted to hear that you are happy with both the range of products we supply and the service you have received. Your kind words are greatly appreciated and will be shared with our team. Thank you for your valued custom. We look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Perfect fit shoes

I was searching for burgandy ladies shoes size 8 wide fit when i found your website. I liked the pair of shoes online. I ordered them and received them, surprisingly, within three days. They fit comfortably. Very pleased.

24 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are delighted to hear that you found us online and decided to place an order with us. It's wonderful to know that your shoes arrived quickly and that you are so pleased with how comfortable they are to wear. Thank you for choosing to shop with us. We greatly appreciate your positive comments and look forward to being of service to you again in the future.

Avaliado com 5 de um total de 5 estrelas

Easy to order and dispatched fairly…

Easy to order and dispatched fairly quickly

13 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. It's great to hear how pleased you were with our ordering process. It is wonderful to hear that you found everything simple, straightforward and easy to use. I am also pleased that your order was delivered promptly and met your expectations. Thank you once again for your kind comments and for choosing to shop with us. We look forward to serving you again in the future and are delighted to hear that you will be ordering from us again.

Avaliado com 5 de um total de 5 estrelas

The ordering and payment procedure were…

The ordering and payment procedure were simple and straight forward and the delivery was very prompt. I will order with Chums again.

19 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your kind feedback. We are delighted to hear that you found our ordering process easy to use and that your order arrived quickly. Providing a straightforward ordering process, prompt delivery, and keeping our customers informed are all very important to us, so it is rewarding to hear that we met your expectations. We look forward to serving you again in the future.

Avaliado com 1 de um total de 5 estrelas

Have not received my parcel

Have not received my parcel. Despite four e mails Chums neither acknowledge or respond. Rubbish

16 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are very sorry to hear that you have not yet received your parcel and that your attempts to contact us by email have not received a response. We completely understand how frustrating and disappointing this must be, especially when you have been waiting for both your order and an update from us. Please accept our sincere apologies for the lack of communication and for the inconvenience this delay has caused. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Avaliado com 1 de um total de 5 estrelas

Absolutely furious

Absolutely furious, could not get website to work so I called the order line to place an order for my very elderly mum. 3 weeks later get my phone bill and the call cost me £18.05 as it’s a premium rate number and the call took an age to sort out as they as so many questions.

Disgusted, this company is aimed at the elderly and they are ripping people off who cannot order online.

Such a shame as the products are great quality

I will never ever buy from Chums again.

29 de agosto de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your feedback. We are sorry to hear that you were disappointed with your recent ordering experience. We understand how frustrating it must have been when you were unable to access our website and were then required to place your order by telephone instead. We also appreciate your concerns regarding the cost of the call. We understand that unexpected charges can be frustrating and may detract from what should be a straightforward ordering process. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Avaliado com 5 de um total de 5 estrelas

quick and easy

everything arrived really quick, easy to order and pay, delivery with evri always delivered when they say they will.

14 de setembro de 2026
Avaliação não solicitada
logotipo da Chums

Resposta da Chums

Thanks for your kind feedback. We are delighted to hear that you found our ordering process easy to use and that your order arrived quickly. It is also wonderful to know that your item was well packaged and that you were pleased with the delivery service you received. Thank you for your kind comments and for choosing to shop with us. We look forward to serving you again in the future.

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