Chums Avaliações 

Resposta da Chums

8 de set. de 2026

Thanks for your feedback. While I am sorry to hear that the two pairs of trousers you ordered were not the right fit and had to be returned, I am pleased to know that you were happy with both the purchase price and the delivery service you received. Your feedback helps us to continually improve our products and services. We hope to help you find the right fit in the future and look forward to serving you again.

Resposta da Chums

8 de set. de 2026

Thanks for your feedback. I am sorry to hear that you were disappointed with both our delivery service and the customer service you received. We understand how frustrating it can be to wait longer than expected for an order, and I appreciate that this was especially concerning when you were looking forward to receiving your items. While I am pleased to hear that you were happy with the clothing once it eventually arrived, I appreciate that this does not make up for the inconvenience and frustration caused by the delay and your overall experience. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.

Resposta da Chums

8 de set. de 2026

Thanks for your feedback. We are delighted to hear that you are happy with your purchase and that our range of trouser leg lengths was able to meet your needs. We understand that finding the right fit can sometimes be challenging, so it's wonderful to know that having different inside leg options available made a positive difference to your shopping experience. We hope you continue to enjoy your new trousers, and we look forward to serving you again in the future.

Resposta da Chums

8 de set. de 2026

Thanks for your kind feedback. We are delighted to hear that you found our ordering process easy to use and that your delivery arrived on time. It's also wonderful to know that you are very happy with your duvet set. We're especially pleased that you were able to take advantage of the reduced price and felt it offered great value for money. We truly appreciate your kind comments and look forward to serving you again in the future.

Resposta da Chums

8 de set. de 2026

Thanks for your feedback. I am very sorry to hear that you have not yet received the item you ordered and that you have experienced difficulty getting in touch with us for an update. I completely understand how disappointing this must be, especially as the dress was intended for a special occasion. This is not the level of service we aim to provide, and we sincerely apologise for both the delay and the frustration caused. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Resposta da Chums

8 de set. de 2026

Thanks for your kind feedback. We are delighted to hear that your blazer arrived in time for your special occasion and that you were impressed with the speed of delivery. It's also wonderful to know that you are really happy with the item itself. Thank you for choosing to shop with us. We look forward to serving you again in the future.

Resposta da Chums

8 de set. de 2026

Thanks for your feedback. We understand that you are unable to provide feedback at this time as your parcel has not yet been received from Evri. Once your order has been delivered, we hope you will have the opportunity to assess both the product and the service provided. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Resposta da Chums

8 de set. de 2026

Thanks for your feedback. We are delighted to hear that you are happy with both the quality of our products and our efficient delivery service. It's always rewarding to know that we have met our customers' expectations and provided a positive experience. We greatly appreciate your kind comments and are pleased that you have no complaints. Your satisfaction is very important to us, and we look forward to serving you again in the future.

Resposta da Chums

8 de set. de 2026

Thanks for your kind feedback. We're delighted to hear that you were happy with our returns and exchange process and that the new size fits you perfectly. Providing a simple and hassle-free service is important to us, so it's great to know we were able to help. If there is anything else we can assist you with in the future, please don't hesitate to get in touch.

Resposta da Chums

4 de set. de 2026

Thanks for your kind feedback. We are delighted to hear that you are so pleased with the trousers you ordered. It's great to know that they were a perfect fit, exactly what you were looking for, and that you found the ordering process easy and straightforward. We always strive to make shopping with us as simple and enjoyable as possible, so it's fantastic to hear that we met your expectations. Thank you again for your kind comments and for choosing us.

Resposta da Chums

4 de set. de 2026

Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you were pleased with your overall experience and truly appreciate your positive feedback. Your support means a great deal to us. We are, however, sorry to learn that the courier did not allow sufficient time for you to answer the door and left your parcel on the doorstep. We understand how frustrating this can be and appreciate you bringing it to our attention. We will ensure your comments are passed on to the courier for review to help improve their service going forward. We hope to have the pleasure of serving you again in the future.

Resposta da Chums

4 de set. de 2026

Thanks for your feedback. We are delighted to hear that you are happy with the quality of the product you received and with our efficient delivery service. Providing high-quality products and ensuring orders arrive promptly are both very important to us, so it's wonderful to know that we have met your expectations. We hope to welcome you back again soon.

Resposta da Chums

4 de set. de 2026

Thanks for your feedback. We're very sorry to hear that the trousers you received were not the correct size, despite the garment being labelled as the size you ordered. We understand how frustrating this must have been and apologise for the inconvenience caused. We also appreciate your comments regarding the £5 collection charge. While there is normally a £5 fee for arranging a home collection when a return cannot be taken to a local Evri drop-off point, this charge should not apply when an item is incorrect, faulty, or damaged. In these circumstances, we are able to arrange a free collection. We’d like to look into this straight away for you by arranging one our Team to give you a email/call to help with this.  If you could provide your contact details and order number via Trust Pilot private message we will get on to this straight away.” We look forward to hearing from you.

Resposta da Chums

4 de set. de 2026

Thanks for your feedback. We're delighted to hear that you were happy with our ordering process and found it easy to place your order. However, we're sorry to learn that the delivery arrived much later than the timescale you were originally advised. We understand how disappointing this can be, especially when you're expecting your order within a specific time frame. Please accept our apologies for any inconvenience caused. We appreciate you bringing this to our attention, and your comments will be shared with the relevant team to help us improve our delivery service. We hope to provide you with a smoother delivery experience on your next order.

Resposta da Chums

4 de set. de 2026

Thanks for your feedback. We are delighted to hear that you are happy with both our prices and the fast delivery of your order. We strive to offer great value alongside an efficient service, so it's wonderful to know that we've met your expectations. Thank you for choosing us, and we look forward to serving you again in the future.

Resposta da Chums

4 de set. de 2026

Thanks for your positive feedback. We are delighted to hear that you found the ordering process easy and straightforward, and that all the items you received were exactly as described. We work hard to ensure our customers have a smooth shopping experience from start to finish, so it's wonderful to know we met your expectations. We hope to welcome you back again soon.

Resposta da Chums

4 de set. de 2026

Thank you for taking the time to leave us a 4-star review. We're pleased to hear that you had a generally positive experience with us, and we appreciate your feedback. However, we're sorry to learn that the delivery was not successful. We understand how disappointing and inconvenient this must have been, and we apologise for any frustration caused. We’d like to look into this straight away for you by arranging one our Team to give you a call/email to help with this.  If you could provide your contact details and order number via Trust Pilot private message we will get on to this straight away.

Resposta da Chums

4 de set. de 2026

Thanks for your feedback. We're pleased to hear that you were happy with the first two pairs of trousers you received. However, we're very sorry to learn that the third pair, although labelled as a size 12 on the outer packaging, was actually a size 14 on the garment itself. We understand how disappointing this must have been, particularly when you had ordered the same size across all three pairs. We apologise for any inconvenience caused by this packing error. Thank you for returning the incorrect item to us. We appreciate you bringing this to our attention, as customer feedback helps us identify and address issues such as this with our stock and packing processes. We hope to have the pleasure of serving you again in the future.

Resposta da Chums

4 de set. de 2026

Thanks for your great feedback. We are delighted to hear that you are really happy with our service and the quick delivery of your order. Our team works hard to provide the best possible experience for our customers, so it's always rewarding to receive such positive comments. We hope to welcome you back again soon.

Resposta da Chums

4 de set. de 2026

Thanks for your kind feedback. We're delighted to hear that you are happy with the product you received and with the service provided. Customer satisfaction is our top priority, so it's always rewarding to know that we've met your expectations. Thank you for choosing us, and we look forward to serving you again in the future.