I was pleasantly surprised at how helpful they are. I ordered several items making one mistake and the item didn't fit. I sent he item back as instructed. After a week I inquired if they had recieved... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
BUYER BEWARE!!!!! I placed an order for my dad,on a premium rate number,( I wasnt informed of this by the way! £20 in calls for 6 minuites,the delviery never came and customer service in NON EXIST... Ver mais
A empresa respondeu
I am so impressed with your service, Its quick and so efficient, when I sent something back u immediately contacted me with a refund. Well done your service is second to none I most certainly will b... Ver mais
A empresa respondeu
I have no problems with Chums themselves. It's the courier service they use, Evri. I don't believe I have ever had a good experience with them. I still haven't received my goods, which is ironic as C... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Informações de contato
Unity Grove, L34 9AR, Prescot , Reino Unido
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
3,0
Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 73% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thanks again Chums
I have bought my trousers from Chums for many years. They are so comfortable. Easy to order. Great item. Chums are let down by our local Evri who can sit on a package for days.
17 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your kind feedback. We are delighted to hear that you have been purchasing your trousers from us for many years and that you continue to find them comfortable and of great quality. It's also wonderful to know that you find our ordering process easy to use. However, we are sorry to learn that you've been let down by your local courier. While we're pleased that you've been happy with our products and service, we appreciate your comments regarding the delivery experience and will ensure your feedback is passed on to the relevant team for review. We truly value your custom and look forward to serving you for many more years to come.
Very quick comprehensive service
Very quick comprehensive service. Easy to navigate site for ordering purposes. Wide range of stock at reasonable prices.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We are delighted to hear that you were happy with our quick and comprehensive service. It's wonderful to know that you found our website easy to navigate and were pleased with the wide range of products we have available at reasonable prices. Your kind comments are greatly appreciated and will be shared with the team. We look forward to welcoming you back again soon.
Very pleased with my trousers,lovely…
Very pleased with my trousers,lovely fit,really quick service and very easy to order on line.Thank you
10 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your kind feedback. We're delighted to hear that you're pleased with your trousers and that they were a great fit. It's also wonderful to know that you found our online ordering process easy to use and that your order arrived quickly. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
MORE LIKE CHUMP NOT CHUMS
Website very unresponsive, no customer service easily accessible. I ordered next day delivery but was told I had put in a code which does not appear on the website! Customer service, when I finally contacted them , was accusatory ( how clever of me to access a non existent code ) inflexible and unwilling to work with me. Ordered for a gift with next day delivery which will now arrive late . WILL NOT ORDER FROM CHUMS AGAIN, STAY CLEAR
13 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. I am very sorry to hear about the difficulties you experienced when using our website and the disappointment caused by your order. Unfortunately, the next day delivery promotion required a valid promotional code to be applied at the time of ordering. As no code was entered on your order, we are unable to retrospectively apply the offer. However, I completely understand your frustration, especially as the order was intended as a gift and the delivery has not met your expectations. Please be assured that your comments regarding the website's responsiveness, accessibility, and the service you received have been noted and will be shared with the relevant teams for review. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
The product and free delivery were fine…
The product and free delivery were fine but the person delivering left the package on top of a car in the drive just a few paces from my front door . Please use the Post office !
5 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We are delighted to hear that you are happy with your purchase and that your order was delivered quickly. It's wonderful to know that the product met your expectations. However, we are sorry to learn about your experience with the courier. We understand your concerns regarding the parcel being left on top of a car on your drive, and we appreciate that this was not an acceptable delivery experience. Your comments are important to us, and we will ensure that your feedback is passed on to the courier for review.
Chums
I find chums very useful choices from clothes to fit for size furniture and gifts I recommend them recently had ordered few items they have been brilliant no problem with them
14 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your kind feedback. We are delighted to hear that you have found our range so useful, from clothing available in a variety of sizes to furniture and gifts. We work hard to offer a wide selection of products to suit our customers' needs, so it is wonderful to know that you appreciate the choice available. We are especially pleased to hear that you would recommend us to others. Recommendations like yours are greatly valued and mean a great deal to us. We look forward to serving you again in the future.
No problems
No problems, very quick delivery, delighted with the item.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We are delighted to hear that you were pleased with our very quick delivery service and that you are delighted with your item. It's wonderful to know that everything arrived promptly and met your expectations with no problems at all. We hope you enjoy your purchase and look forward to serving you again in the future.
No communication
No communication, took the money & didnt deliver - avoid at all costs
14 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We are very sorry to hear that you have not received your order and that payment has already been taken from your account. We completely understand your frustration, particularly as you have not received any communication or updates from us regarding your order. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Great service thanks
14 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We are delighted to hear that you are happy with the service we have provided. Customer satisfaction is very important to us, so it is always rewarding to receive such positive comments. Thank you for choosing to shop with us, and we look forward to assisting you again in the future.
Orders came fast from Chums
New nightdresses came fast and what I wanted again,
plus new mattress protector. Thank you.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We are delighted to hear that you were pleased with the quick delivery of your order and that the goods were exactly what you wanted. Providing a fast and reliable service, along with quality products that meet our customers' expectations, is very important to us. It is always rewarding to receive such positive comments. We hope to be of service to you again in the future.
all fine and good quality
all fine and good quality. cheers Clive T
7 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We are delighted to hear that you are so pleased with the quality of your purchase and that everything is fine. It is always great to receive such positive comments, and we are grateful that you chose to shop with us. Your satisfaction is very important to us, and we're pleased that the item has met your expectations.
Felt disappointed . 74% negative feedback on trustpilot
I returned a pair of trousers for an exchange but chums sent an email saying they had received my return but they wanted another £9. I thought it was a scam at first. Most annoyingly i couldnt reply to the email they sent as they dont accept replies so i had to contact them through their website just to cause more stress. Ive had stuff from them in the past but this was such a bad experience i wont bother again. 1 pair of trousers cost £25.98 including vat and postage. Looking at the recent reviews theres 74% negative experiences on trustpilot which indicates a company in decline. Unless they can turn things around they may aswell do us all a favour and close the business. I was so disappointed and felt cheated. I suppose i will go down the local market and get some trousers cheaper, I should gave done that in the first place.
5 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. I'm very sorry to hear how disappointed you are with your recent experience regarding your exchange request. I completely understand your frustration, particularly given the lack of communication following the return of your parcel. Please be assured that this is not the level of service we aim to provide. We value your custom and would very much like the opportunity to put things right for you. We can arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Their return process says allow 10…
Their return process says allow 10 days. I actually just want a replacement- quickly, to attend an event.
At 10 days Chums is way behind almost any other online retailer.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. I am sorry to hear that you are disappointed with our returns process. I understand your frustration, particularly as you needed the item quickly for an upcoming event and were expecting a faster resolution. Please be assured that your comments have been noted and will be shared with the relevant team as customer feedback is important in helping us identify areas where improvements can be made. We are sorry that our returns procedure did not meet your expectations on this occasion. Thank you again for bringing your concerns to our attention, and please accept our apologies for the disappointment caused.
Very poor Customer Support.
Very poor Customer Support.
Returns process slow and confusing.
Evri confirm shoes returned to them but Chums say not received even though I have confirmation from Evri.
Agent seemed half asleep and gave conflicting information. I have to wait 14 days for a refund once they find my parcel! My last purchase from this lot.
Update my refund has been processed
10 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. I am sorry to hear that you were disappointed with the level of customer support you received and found our returns process to be slow and confusing. I understand how frustrating it can be when returning an item and having to wait for it to be received and processed. We appreciate your comments regarding the 14-day returns time frame, and I understand that this may not have met your expectations. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Jacket for Winter wear Ordering the product and the price were…
Ordering the product and the price were exactly what I was looking for and the delivery within 5 days was brilliant.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your kind feedback. We are delighted to hear that you are happy with both the product and the price, and that it was exactly what you were looking for. It's also great to know that your order was delivered within the advertised 5-day time frame. Thank you for choosing us, and we look forward to serving you again in the future.
Purchased jeans highwasted seams inside…
Purchased jeans highwasted seams inside badley finished and poor quality material no longer be buying from this company will not be so in the future. Will be using Cotton Traders in the as I have always done.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. I am very sorry to hear that you were disappointed with the item you received. We understand your concerns regarding the quality of the material and the finishing of the inside seams, and I appreciate how frustrating it is when a product does not meet your expectations. As the item is not suitable, we would recommend returning it to us for either a full refund or an exchange, whichever you would prefer. Once the item has been received back at our warehouse, we will process your request as quickly as possible. Please accept our sincere apologies for the inconvenience caused, and thank you for bringing your concerns to our attention. Your feedback will be passed on to the relevant team for review.
A good quality item with a great price
1 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your kind feedback. We are delighted to hear that you are pleased with the quality of your item and that you found it to be great value for money. Positive feedback like yours is always appreciated and will be shared with the relevant team. We hope you continue to enjoy your purchase, and we look forward to welcoming you back again soon.
Terrible customer service
Ordered men’s shoes size 10 needed urgently… they delivered a size 8. Despite being their error they wouldn’t despatch correct size until others returned… for which I was told 14 days to refund those… and I had to make a new order for correct size and pay again for delivery… I said I would expect free express delivery but despite a manager callback they just read from a script and kept repeating themselves. No effort made to rectify what was their clear error. Dreadful customer service absolutely dreadful
**response to reply…. already had manager callback not wasting anymore of my time … I understand want to check returned goods before refund issued… I shouldn’t have to wait 14days for that refund… but as shoes needed urgently I re ordered another pair… paid again… but you should have applied free express delivery to try and minimise your error.. but no I’ve had to pay postage again - pathetic
7 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. Firstly, I would like to sincerely apologise that you received the wrong size shoes and for the inconvenience this has caused, particularly as they were needed urgently. completely understand your disappointment when we were unable to send the correct size before the original pair had been returned. Unfortunately, our returns and replacement process requires the incorrect item to be received back into our warehouse before a replacement order can be issued, and I appreciate this was not the outcome you were hoping for. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.
Excellent Value and Service31/08/2026
The Oroduct I received was what I Needed. The online descriptions were very concisse. Delivery was as expected, The price was very competitive
31 de agosto de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your kind feedback. We are delighted to hear that the product was exactly what you needed and that you found the description clear and concise. It's also great to know that you felt our pricing was competitive and that your order was delivered within the expected timescale. Thank you for choosing us, and we look forward to serving you again in the future.
Good overall
5 de setembro de 2026
Avaliação não solicitada
Resposta da Chums
Thanks for your feedback. We're pleased to hear that you found your experience with us to be "good overall." Customer feedback is incredibly valuable to us, and it's always encouraging to know that we have met our customers' expectations. Thank you for choosing to shop with us, and we look forward to serving you again soon.
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