Chums Avaliações 

Resposta da Chums

Há 5 dias

Thanks for your kind feedback. We are delighted to hear that you found our ordering process easy to use and that your order arrived quickly. It is also wonderful to know that your item was well packaged and that you were pleased with the communication you received throughout your shopping experience. Providing a straightforward ordering process, prompt delivery, and keeping our customers informed are all very important to us, so it is rewarding to hear that we met your expectations. We look forward to serving you again in the future.

Resposta da Chums

Há 5 dias

Thanks for your kind feedback. We are delighted to hear that you found it easy to find exactly what you wanted when placing your order. It's wonderful to know that you were pleased with the quick delivery and that the quality of the items met your expectations. Thank you for your kind comments and for choosing to shop with us. We look forward to welcoming you back again soon.

Resposta da Chums

Há 5 dias

Thanks for your feedback. We are sorry to hear of your disappointment regarding the offer code used when placing your order. We understand how frustrating it must have been to discover that the discount had not been applied as expected and then be advised that this was due to an error. We appreciate that this experience has caused dissatisfaction, particularly when you had entered the offer code in good faith at the time of ordering. We sincerely apologise for any confusion or inconvenience caused. Please be assured that your comments have been noted and will be passed to the relevant team, as customer feedback is invaluable in helping us identify and address issues with our promotions and ordering processes. Thank you for bringing this matter to our attention.

Resposta da Chums

Há 5 dias

Thanks for your feedback. We are delighted to hear that you are pleased with both the product and the value. It is wonderful to know that the item met your expectations in terms of style and quality, and that you were happy with the price as well. Your positive feedback will be shared with the relevant teams. Thank you for choosing to shop with us. We look forward to serving you again in the future.

Resposta da Chums

Há 5 dias

Thanks for your kind feedback. We are delighted to hear that you are so pleased with the hinged chair cushion you purchased from us. It is wonderful to know that it has helped make sitting at home more comfortable and that it is proving to be ideal for your needs. Thank you for choosing to shop with us and for your kind comments. We hope you continue to enjoy using your chair cushion, and we look forward to serving you again in the future.

Resposta da Chums

Há 5 dias

Thanks for your feedback. We are very sorry to learn that your experience with us was so disappointing. We understand how frustrating it must have been to find the ordering process stressful and to feel that the advertising did not accurately reflect the product you received. We are also sorry that the item did not meet your expectations when it arrived. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Resposta da Chums

Há 5 dias

Thanks for your kind feedback. We are delighted to hear that you are pleased with both the product and the fast delivery you received. It is wonderful to know that the item met your expectations in terms of style and quality. Thank you for choosing to shop with us. We look forward to serving you again in the future.

Resposta da Chums

Há 5 dias

Thanks for your feedback. We are pleased to hear that you were happy with the quick delivery of your order. We always aim to provide a prompt and reliable service, so it is great to know this met your expectations. We are sorry, however, that the item was not the right fit for you and needed to be returned. We appreciate you following our returns process and hope you are able to find a more suitable item from our range in the future. Thank you for your valued comments.

Resposta da Chums

Há 5 dias

Thanks for your feedback. We are sorry to hear that you have experienced difficulties with the sizing of the underwear you recently ordered. We understand how frustrating it must be to find that one size was too small, while the next size up was too large. We appreciate your loyalty as a longstanding customer and understand your concerns regarding the fit. Thank you for bringing this matter to our attention. We value your feedback and will ensure your comments are passed to the relevant team for review.

Resposta da Chums

Há 5 dias

Thanks for your kind feedback. We are delighted to hear that you are pleased with both the product and the fast delivery you received. It is wonderful to know that the item met your expectations in terms of style and value, and that you were happy with the price as well. Your positive feedback will be shared with the relevant teams. Thank you for choosing to shop with us. We look forward to serving you again in the future.

Resposta da Chums

Há 5 dias

Thanks for your feedback. We are delighted to hear that your mum is so pleased with the skirt she ordered from us. It is wonderful to know that she is happy with her purchase and that it has met her expectations. We will be sure to pass your kind feedback on to the relevant teams. Thank you for choosing to shop with us.

Resposta da Chums

Há 5 dias

Thanks for your kind feedback. We are delighted to hear that you are so pleased with the trousers you received. It is wonderful to know that you love the fleece lining and have found them ideal for keeping warm during those cold evenings at the football. We are also pleased that the fit and colour met your expectations. Your positive comments will be shared with the relevant teams. Thank you for choosing to shop with us. We hope to welcome you back again soon.

Resposta da Chums

Há 7 dias

Thanks for your feedback. We are very sorry to hear about your experience and understand your frustration. We appreciate that you contacted us to request the cancellation of your order after noticing that the delivery address details were incorrect, and we sincerely apologise that this request was not actioned before the parcel was dispatched. If the parcel had already been picked and was ready for dispatch unfortunately we cannot cancel an order at this stage. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Resposta da Chums

Há 7 dias

Thanks for your feedback. We are very sorry to hear about the problems you experienced with your order and the service you received. We sincerely apologise for this mistake and for any inconvenience and confusion it caused. We appreciate that this fell well below the standard of service you expected from us. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Resposta da Chums

Há 7 dias

Thanks for your kind feedback. We are delighted to hear that you are pleased with our service and that the items were exactly what your Husband wanted. It's always great to know that our products and service have met your expectations. Your comments are very much appreciated and will be shared with the team. We hope you enjoy your purchase, and we look forward to serving you again in the future.

Resposta da Chums

Há 7 dias

Thanks for your kind feedback. We are delighted to hear that you found our service reliable, particularly the delivery information provided throughout your order journey. It's also wonderful to know that you are pleased with the quality of the items you received. Customer satisfaction is very important to us, and your positive comments are greatly appreciated. We will be sure to share your feedback with the wider team. Thank you for choosing to shop with us. We look forward to serving you again in the future.

Resposta da Chums

Há 7 dias

Thanks for your feedback. We are very sorry to hear that you have been disappointed with your recent experience, particularly as this is the second time you have ordered from us. We understand how frustrating it is when our service does not meet your expectations, and we sincerely apologise for the inconvenience and disappointment caused. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Resposta da Chums

Há 7 dias

Thanks for your feedback. We are very sorry to hear that you have not yet received your order. We understand how disappointing and frustrating this must be, especially as you were expecting your order to be delivered. Please accept our sincere apologies for the inconvenience caused. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trust pilot private message that would be appreciated.

Resposta da Chums

Há 7 dias

Thanks for your kind feedback. We are delighted to hear that you were pleased with our quick delivery service and that the item was exactly what you wanted. It's always great to know that our products and service have met your expectations. Your comments are very much appreciated and will be shared with the team. We hope you enjoy your purchase, and we look forward to serving you again in the future.

Resposta da Chums

Há 7 dias

Thanks for your feedback. We are sorry to hear about the difficulties you experienced when trying to return your parcel. We understand that living in a rural area can sometimes make accessing return services more challenging, and we appreciate how frustrating it must have been to struggle to find a suitable return option. We are also disappointed to learn that you found it difficult to contact us for further assistance. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused. We'd like to investigate this for you straight away and arrange for a member of the team to email/call you to help with your situation. If you could please provide your contact details as soon as possible via Trustpilot private message that would be appreciated.