I purchased a pair of Cloud Nine straighteners in April last year, and unfortunately, they recently stopped working and wouldn’t heat up. I contacted Cloud Nine customer services, and I honestly couldn’t have been more impressed with how helpful and friendly they were.

Thankfully, my straighteners were still covered by the two-year warranty, so I was able to send them back to Cloud Nine to be repaired. However, rather than repairing them, they replaced them with a brand-new pair.

The whole process was incredibly easy and completely hassle-free. From contacting customer services to receiving my replacement straighteners, everything was handled quickly and efficiently. I received my new pair within just a week of Cloud Nine receiving my faulty ones!

Cloud Nine made what could have been a frustrating situation incredibly straightforward, and I’m really grateful for how quickly they resolved the issue.

I’m very happy with my new straighteners and would definitely recommend Cloud Nine, not only for the quality of their products but also for their fantastic customer service.

great product good price espeacially with the offer i used

The hairdryer cuts out all the time for no reason. Then the back melted after about 3 months of almost daily use. I paid a lot for the Airshot Pro hairdryer and it comes no where near the quality of other hairdryers in the price bracket. It’s certainly not “pro” quality.
Other than the shoddy merchandise, the customer service was way below par. My case was ignored and dismissed and I was refused a refund. They sent me another hairdryer but obviously I don’t want it as I had already purchased a replacement. The DPD return link did not work and I had to pay £15 for postage to return the faulty dryer.
They are now ignoring my requests for discretionary refund based on the danger of the product. Pay a little more for the Dyson, trust me don’t waste your time.

I bought the Touch Iron which operates with two temperatures, it was the model I could afford.
Cloud Nine was the brand recommended by my hair dresser and these straighteners are living up to my expectations. My hair is very curly but I only need to use them after washing and drying my hair - not everyday. They have certainly helped in the battle against frizz and are highly recommended.

The hair straighteners and hair dryer arrived in a timely manner and were very well packaged.

It was easy to choose which straightener to buy from the Cloud Nine website, as the information for each model was straightforward and informative. These are more expensive than other straighteners but the product and customer care has been worth it. So far, so good.

Not impressed. Had a previous set of Cloud Nines for years and loved them. This new set stopped working after just a few months (loose connection, can see that others have had the same issue) and instead of just replacing them, I had to send them away to be repaired. So I had no straighteners for over 2 weeks and who knows if they’ll go wrong again. Poor service for an expensive product. Will be going back to another brand.

Excellent warranty claims process on my three year old beloved hair straightener through extended warranty. All resolved within a week!

This was a gift for my long suffering wife… just to show how much I really appreciate everything she does for me.
Very stylish, well made and good quality.

I have a very happy lady.

Thank you

Delivery was quick, the hairdryer is amazing best one I have ever used. Beats competitors! Easy with the magnetic connections for different heads. Love it love it 😀

Absolutely the best pair of straighteners I have ever purchased and worth every penny. I was suffering with very frizzy half, which I couldn't get rid of, even after trying every remedy available. The first time I used these it straightened my hair lovely with no frizz in sight. Highly recommended

This was my first order and I made a mistake at the checkout. I contacted customer service who got back to me very quickky and resolved the issue. Great customer service!

You listened to what I had to say about the issue regarding my straighteners and didn't fob me off.

Amazing product, fast delivery, I'm a true cloud nine girl, wouldn't use anything less on my hairdressing clients and also myself.. Slay👌

My straighteners broke and within a week they sent me a new pair

The lack of help when I initially contacted cloud nine, after my Straightner stopped working after just two months. Had it not been for the service I received after my second call your rating would have only been 1 star

Great shopping experience free next day delivery
with me in under 24 hours

Very expensive but i overlooked that and decided to buy.

Over packaged with
What seems to be little concern for the
Environment.

Does not match GHD in performance

I’m not convinced. Not up to par with my old GHDs. Hair doesn’t seem as glossy and very fly away after using my new cloud nine straightener.

Wow what amazing customer service.
Sent my broken straighteners off to be looked at, less than a week a new pair was delivered to me.