CMC Motorcycles Avaliações 

CMC motorcycles were my first choice when it came to buying my Triumph Tiger 1200, because of their excellent choice of quality bikes, lifetime warranty, and locations near to me. Adam at CMC Cannock was a pleasure to deal with, and made it simple and hassle free to buy my bike. It was delivered on time by a friendly team who talked through everything, they even swapped out a low battery which they discovered on the morning of delivery. Absolutely five star service from enquiry to delivery with excellent communication.

Phil deserves something for his excellent customer service. He was very helpful on the phone and went out of his way to help me and my daughter sort the visor out

Because of scammers I was uneasy buying my bike privately. For self preservation i decided to go to a dealer. I knew what I wanted and checked out several companies, including going into local dealers.

I eventually found the bike I wanted at CMC Motorcycles. For my peace of mind I determined everything I needed to know about the bike together with verifying their credibility and standards of customer care.

I’m 76 years old, never before have I been treated with such care, respect and attention to detail, they exceeded every expectation.
On reflection, I believe them to be an outstanding company. What I asked of them was not easy, they met and exceeded everything I wanted, all in a friendly, caring and most professional way.
Please believe me I’m not getting anything for this, I’m simply telling the truth.

This transaction has built a kind of friendship. If you are looking to buy a bike look nowhere else. Thank you Martin, your Boss and the shop manager, you’ve been truly outstanding, and that’s the Truth.

NOT ABLE TO GIVE A GOOD REVIEW,On appointment to view bike we were waiting for attention!! eventually got to talk saying we’re here to view/ Harley bike Sadly not able to start BATTERY flat, not impressed but we decided to buy it,all sounded good Bike delivery 2weeks later,first short ride engine light on second ride I was very concerned re/ETControl would NOT twist smooth kept grabbing,I was disappointed I called my excellent mechanic to check out,told me sensor problem and E T C needed to be replaced.As I was concerned I said please book in to sort,This costed around £500 ,irang CMC BIKES but talking with after sales person really didn’t want to know apart said bike had lifetime warranty I should have rang to complain,But for getting Warranty as eager to feel safe on using bike.Very disappointed in buying bike,after sending emails BUT none replied,I’m unable to give my recommendations to other bikers.

Visiting cmc motorcycle yesterday wow what a great motorcycle shop all very friendly and welcoming i went for a helmet and Kim and leanne was very knowledgeable and helpful very friendly and nothing was too much trouble i would definitely recommend this shop for all your motorcycle requirements 😀

Bought a £12,000 bmw r1250rs from cmc cannock. All went smoothly from Simon. Oil and filter change. Called in at cmc chesterfield to ask about having service there for 22,000 miles baring mind it's only done 16,500 and cmc chesterfield said although they were the same company they did not know what it had done. So they said it would have to have a 12,000 service again. Seems phones and emails are not part of this companies business. They they said that the 22,000 service would cost in the region of £850 to £950. I think someone is taking the piss. CMC lifetime warranty is not worth the paper it's printed on. Love the bike but service stinks at CMC I'm afraid. Be warned ⚠️

CMC Newport are fantastic! I took my Yamaha MT07 in to have the suspension lowered. Prior to booking in, Phil spent time on the phone with me discussing the various options and costs. When I got there for fitting, the team were so friendly, helpful, and did a brilliant job. The showroom had a great selection of bikes, clothing and accessories, and the snacks van offered a great choice too! Altogether it was a really fun experience - and I'm so pleased with the lowered suspension - my biking career has been completely invigorated and given this 63 year old very short female at least another 30 years of riding!! Thank you CMC. Highly recommended!

Just want to heap some well deserved praise on CMC (Thunder Road ) Bridgend
Just purchased a used Triumph Scrambler from them and gotta say that the whole experience was as smooth as silk
Chris from sales contacted me after I made an initial enquiry ( on his day off !! )
Answered all my questions sent me a video of the bike and valued my part exchange all with out me leaving the house
He then seamlessly dealt with the whole process which eventually led to me being the proud owner of a stunning Scrambler
Delivery of my new bike and collection of my px all done very quickly. The delivery driver Paul was a top bloke as well
Can’t fault this company nice to deal with proper bikers

A very quick and easy process and received a fair price for my motorcycle. No problems.

Booked a test ride online for a Ducati 899 Panigale at CMC Newport, confirmed by email. I travelled 130 miles from North Wales, only to be left waiting over an hour, told to “float about,” and eventually informed the bike didn’t even work. The Ducati on display was in poor condition with badly fitted fairings—nothing like the immaculate standards I’ve always seen at CMC Clay Cross.

A 260-mile wasted round trip, no test ride, no purchase, and a huge loss of confidence in CMC. Very disappointing, especially after previously recommending them to friends.
Purchased a bike in December from Clay Cross and service was exceptional! Bike was immaculate! What has happened to CMC?

Bought a BMW r1250RT having seen it on their website. I live in Cornwall but I was after a specific model.
I rode for 32 miles then couldn't take much more of the vibration. They are taking the bike back and giving a refund. I've had the bike independently assessed and the engine and transmission need removing. Not what I want from a nearly new bike. Ross has been helpful.

CMC Bridgend, Chris was very patient 👍. However I didn’t buy because I have mot full recovered from a previous injury. Loved the NT1100 DCT so , I’ll be back in the new year. See you then Chris.

Bought a chain link for my motorcycle a fraction of the price on eBay and didn't have to wait for it friendly staff good advice
Thanks

I had my GSXR serviced and a number of faults found / resolved by the Newport branch workshop (Mechanic: Jay). A really excellent and knowledge team that try their best to meet and exceed expectations. Great see a business that still focuses on the customer. Highly recommended and will be using their workshop in future.
Many thanks to Jay and Mike (Service Manager).

Tried to silence my google review - putting on here now- I’ve had 3 previous positive experiences with CMC where servicing and communication were handled well (aside from some miscommunications). I’ve also experienced rushed or poor customer service on the phone multiples when busy CBA.

Unfortunately, my recent visit changed everything. I brought my bike in after clearly explaining I only wanted a parts and labour quote. I already knew what was wrong and stated I didn’t want a service—just a quote. I also said I’d repair the bike before MOT to avoid advisories. They said they’d do a “pre-MOT inspection” and then contact me with pricing on parts and labour - to leave the bike.

Instead of the quote on parts and estimate on labour, I was told I owed £74.99 for a service I never agreed to. No price was ever discussed. I’d said the bike had barely been ridden since the last service (also done by CMC). This caused a lot of stress. I wasn’t going to pay for something I didn’t need, ask for or authorise. They later reduced the charge after challenged it, but I was not going to pay for this as I already knew what needed to be done.

Transparency and prior consent are essential—legally and ethically. I no longer feel comfortable as a CMC customer and won’t proceed with further work.

CMC suggested replacing a rubber tip on the gear lever that could’ve been reused and other parts later turned out to be unnecessary. I’d already had the bike checked by a trusted mechanic in Cardiff. CMC didn’t mention anything about resetting the check engine light, or note that one fluid might need replacing soon. Cardiff said bolts likely didn’t need replacing but could be ordered if needed. Here quoted like all bolts nuts regardless of need.

Be aware: they may not listen, may carry out work without consent, then try to charge for it.

I couldn’t sleep due to this stress—especially not knowing if they’d withhold my bike. I sought advice, which helped to calm me. After thinking it over, decided never again. I'd ask for my bike back if issue i'd just report theft, as no cost or contract agreed. Called at 11am as did not get a reply. Different person said he'd call me back. Shortly after said you can pick it up moody tone.

I had to take a train and taxi back, wasting half a day. I just wanted to collect my keys and go. Mike asked to speak. I explained. He apologised, said they try to do the right thing, and felt I escalated too quickly (e.g., leaving a review). He said I should’ve asked for a manager allowed time for investigation. I said I assumed it would be passed on and the reduced cost was the response.

Mike breifly apologised then explained the staff member I dealt with was new/training. That explained a lot. Still, I shouldn’t have had to deal with the consequences. On reflection most of apology was just victim blaming e.g. my complaints affect on them.

I acknowledged I may have escalated quickly but explained I was already under lots of stress, and didn’t need this or have time for it. I said it felt like they were taking advantage—especially since they wouldn’t cap labour hours or act reasonably in this case.

Quotes from elsewhere: Yamaha Bristol Fowlers offered to price match or allow me to supply parts. Yamaha Bridgend and Bristol both quoted cheaper labour—by £2 and £13 per hour due to peak time no discounts. One even gave a firm 1-hour estimate. Non-Yamaha would be cheaper still and no travel.

I told Mike -no longer felt comfortable as a customer. That hasn’t changed.

Mike acknowledged the damage was minor and understood I didn’t want multiple vague advisories on record. He offered to do the labour himself for £40 as a goodwill gesture to resolve.

I appreciated the gesture. He said I could take time to decide. I called my sister—she said to go for it - remove review, but not return again and just go somewhere in Cardiff. Went back inside couldn’t see Mike anywhere, waited a bit. Warmed up the bike and left. Didn’t want to make another trip in full leathers on taxi/train and then go to Newport again for a 3rd time.

It wasn’t just about money— it's also the principle of the matter

Great service from start to finish !
Many thanks guys top notch ! ✌️

Was quick to sort. Happy with the guys knowledge and speed. Friendliness. The most important thing is they did what they say they would. When they said they would call me they did so I never had to chase.

Fabulous company to deal with when buying a new bike.
Nigel Davies made the transition smooth and straightforward.
Totally honest and transparent.
Even got free delivery this time.
I would definitely recommend them and will go back for my next bike.
Thanks everyone at CMC 👍

My third motorcycle from CMC arrived today. First bike, a Ducati Streetfighter V2 was awesome, a couple of years old but as new, perfect condition.
2nd bike, a Harley Fatboy had an issue. A quick phone call and after a short hassle free conversation a deal was done on an almost new Rocket3.
Part exchange prices have been fair, deals easy, delivery on time and any questions, addressed without any BS.
I have owned a lot of bikes and done many deals over the years. CMC seem to be trying hard to get things right.
Well done and thanks!

Carnt thank cmc Cannock enough told them my story they got my finance sorted out and got my bike ready in record time as they had a back log but still got it done and the manager even stayed late so that I could collect my bike the next evening when I finished work really do recommend them the service is top notch and the bike is absolutely amazing and can not fault it unlike the bike I bought from superbike factory thank you lads for what you did