Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Ver mais
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Veja o que dizem as avaliações
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the o... Ver mais
Our first time in Store and we were pleasantly surprised by the size of the store and choice of Furniture on offer. Special mention for Simon, who guided us around the Department without being pushy,... Ver mais
A empresa respondeu
Simon who dealt with us was excellent going out of his way to drop off a missing colour swatch at our home, also allowed us to have loaned suite whilst awaiting ours. I don't think Cousins are at th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de colchões
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de tapetes
Sobre Cousins Furniture
Escrito pela empresa
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Informações de contato
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Cousins Furniture
Hi Zakria,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a great experience with us and found our team both professional and helpful. Providing friendly, knowledgeable service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a great experience in ur Store…
We had a great experience in ur Store (Dudley) great support from one of your staff members Haz - worked well with me and my wife to find the perfect sofa and manage to put individual sofa sets to create a great pair that worked well for us, showed us different options and and allowed us to leave happen with a sofa and sofa chair which worked well for a first home, great store to visit with plenty options and great staff that worked well with its customers for positive outcome.
10 de agosto de 2026
Resposta da Cousins Furniture
Hi Tyrone,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you and your wife had such a great experience at our Dudley store. It's wonderful to know that Haz took the time to understand what you were looking for and helped you explore different options to create the perfect combination for your first home.
We're especially pleased that you found Haz's approach helpful and that you were able to leave feeling confident and happy with your choice of sofa and sofa chair. We'll be sure to pass your kind comments on to Haz—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for your recommendation. We hope you enjoy your new furniture in your first home and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Thank you very kind to everyone timed…gates open for everybody thank you.
Thank you very kind to everyone timed to a scheduled it’s a cosy place.
17 de agosto de 2026
Resposta da Cousins Furniture
Hi PW,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found everyone so kind and welcoming, and that you enjoyed your experience with us. It's wonderful to know that you found Cousins Furniture a comfortable and welcoming place to visit.
Thank you for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We had a look around store and spotted…
We had a look around store and spotted the sofa we had been looking for. There was 30% off marked price so we took the plunge we also opted for the 5 year guarantee £120 then it was just check delivery and date it could be delivered. Sorted in no time the sofa was in stock and we sorted a proposed date for delivery which was £89.illa was very helpful and experienced
16 de agosto de 2026
Resposta da Cousins Furniture
Hi Beverley,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found the sofa you'd been looking for and were able to take advantage of the 30% discount. It's great to know that the ordering process was quick and straightforward, and that having the sofa in stock meant we could arrange a proposed delivery date with you straight away.
We're also pleased to hear that Lilla was so helpful and experienced throughout your visit. We'll be sure to pass your kind comments on to her.
Thank you for choosing Cousins Furniture. We hope you love your new sofa when it arrives and enjoy it for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE FOLLOWING RECLINER ISSUE
Last March, we purchased a new suite from Cousins.
Middle of July, we had an issue, on of the recliners switches stopped working. We contacted them and they sent out a technician. Unfortunately, it could not be fixed immediately. They needed to order the part.
Cousins kept in touch with us by phone and email throughout.
Once the part arrived, the technician called us and arranged an appointment to fix the recliner.
He was prompt and fixed the issue. It now works properly.
Throughout, all the staff were very polite and helpful.
11 de julho de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Hi Jay,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We're really pleased to hear that we were able to resolve the issue with your recliner and that it's now working properly again. We understand how frustrating it can be when something goes wrong with new furniture, so we're glad our team could keep you updated throughout the process while the required part was sourced.
It's also wonderful to hear that the technician was prompt and able to complete the repair once the part arrived, and that you found everyone you dealt with to be polite and helpful.
Thank you for your patience while the part was ordered, and for your kind comments about our customer service. We'll be sure to share your feedback with the team.
Kind regards,
Cousins Furniture Team 👍
Dave looked after us well
16 de agosto de 2026
Resposta da Cousins Furniture
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Dave looked after you so well during your visit. We'll be sure to pass your kind feedback on to him—he'll be pleased to know he made your experience such a positive one.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
The price and the good service from the…
The price and the good service from the gentleman who saved me
9 de agosto de 2026
Resposta da Cousins Furniture
Hi Linah,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the price and the excellent service you received from our team. It's lovely to know that the gentleman who assisted you made such a positive difference to your experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Sylvia,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that our team kept things simple and straightforward, showing you a selection of recliner chairs without any fuss. We believe furniture shopping should be relaxed and enjoyable, so it's great to know you received exactly the kind of service you were looking for.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope you enjoy your new recliner chair and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
William B made our purchase very easy
William B made our purchase very easy, patient and knowledgeable about the product of our interest. Excellent customer service.
14 de agosto de 2026
Resposta da Cousins Furniture
Hi Susan,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that William B made your purchase such an easy and enjoyable experience. It's wonderful to know that his patience and product knowledge helped you feel confident in your decision.
We'll be sure to pass your kind comments on to William—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope you enjoy your new purchase and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
The helpful staff,and the service
5 de agosto de 2026
Resposta da Cousins Furniture
Hi SA,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with our helpful staff and the service you received. Providing friendly and supportive service is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
man was very obliging couldnt find a…
man was very obliging couldnt find a fault at all
7 de agosto de 2026
Resposta da Cousins Furniture
Hi Linda,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our team member so obliging and helpful, and that you couldn't find fault with your experience at Cousins Furniture.
Thank you for choosing us and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Cousins - a great company to deal with
Samantha who dealt with us at Cousins was delightful a great help.
The delivery men were very careful and considerate, making the whole experience easy and good
12 de agosto de 2026
Resposta da Cousins Furniture
Hi Wendy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Samantha was so helpful and delightful to deal with, and that she made your experience at Cousins Furniture such a positive one.
It's also fantastic to hear that our delivery team were careful and considerate, helping to make the whole experience easy and enjoyable from start to finish.
We'll be sure to pass your lovely comments on to Samantha and the delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent quality and service from Cousins at Dudley
Excellent service and advice from Simon in bedding dept at Cousins in Dudley. We didn't feel rushed or pressured to make choice of 2 mattresses. Would highly recommend .
10 de agosto de 2026
Resposta da Cousins Furniture
Hi EB,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Simon provided such excellent service and advice in our bedding department at Dudley. It's wonderful to know that you felt relaxed and comfortable taking your time to choose the right two mattresses, without feeling rushed or pressured.
We'll be sure to pass your kind comments on to Simon—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy many comfortable nights on your new mattresses!
Kind regards,
Cousins Furniture Team 👍
Staff exceptional at listening
Staff exceptional at listening , gave positive ideas for anything I pointed out that did not fit with my criteria.
11 de agosto de 2026
Resposta da Cousins Furniture
Hi Bernadette,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team took the time to really listen to what you were looking for and offered helpful suggestions when certain options didn't quite meet your criteria. It's great to know that their advice helped you throughout your search.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We were really pleas with the chap …
We were really pleas with the chap who saw to us really nice and polite
10 de agosto de 2026
Resposta da Cousins Furniture
Hi Arthur,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were so pleased with the service you received and that our team member was friendly, polite, and pleasant to deal with.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate your kind words and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Still waiting for our order to be completed 6 months after delivery
The furniture we bought is comfortable and as expected however we ordered a battery pack for one of the recliner chairs and this still hasn’t been fitted 8 months after ordering and 6 months after delivery!!!!
I’ve held off writing this review to give them every chance to sort out this problem but we don’t seem to be getting anywhere.
Aftercare and problem solving is definitely lacking
12 de janeiro de 2026
Resposta da Cousins Furniture
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about the ongoing delay with the battery pack for your recliner chair.
We completely understand your frustration, particularly as you've been waiting for this to be resolved for several months. While we're pleased to hear that you're happy with the furniture itself, we appreciate that the outstanding battery pack has understandably affected your overall experience.
We have made the sales advisor who dealt with your order aware of your concerns and have asked them to chase this directly with the technician to establish what is causing the delay and get the matter progressed.
We sincerely apologise for the inconvenience and frustration this has caused and appreciate your patience while we work to get this resolved.
Kind regards,
Cousins Furniture Team
Resposta da Cousins Furniture
Hi Dilys,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such friendly and efficient service during your visit. Providing a welcoming and helpful experience for our customers is something we take great pride in.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Stressless
To be fair we knew what we wanted.
But received excellent service from Samantha with a smile to help with ordering exactly the right product and the whole process was indeed stressless
9 de agosto de 2026
Resposta da Cousins Furniture
Hi Jamie,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided such excellent service and made the ordering process completely stressless! It's great to know she helped ensure you ordered exactly the right product, all while providing such a friendly service with a smile.
We'll be sure to pass your lovely comments on to Samantha—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new Stressless furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very good service
Staff always friendly and helpful. Never feel pressurized to make a purchase. It is always a pleasure to visit the store.
9 de agosto de 2026
Resposta da Cousins Furniture
Hi Jean,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've always found our team friendly and helpful, and that you never feel pressured when visiting us. We believe furniture shopping should be a relaxed and enjoyable experience, so it's lovely to know you feel this way whenever you visit.
Thank you for your continued support and for taking the time to share your feedback. We look forward to welcoming you back to Cousins Furniture again soon!
Kind regards,
Cousins Furniture Team 👍
Knowledgeable staff
Very helpful man who seemed to know a lot about the mattresses he was selling.
14 de julho de 2026
Resposta da Cousins Furniture
Hi AB,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team member so helpful and knowledgeable when choosing your mattress. Selecting the right mattress is an important decision, so it's great to know you received the advice and information you needed.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy many comfortable nights on your new mattress!
Kind regards,
Cousins Furniture Team 👍
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