Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Ver mais
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Veja o que dizem as avaliações
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Ver mais
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the o... Ver mais
Simon who dealt with us was excellent going out of his way to drop off a missing colour swatch at our home, also allowed us to have loaned suite whilst awaiting ours. I don't think Cousins are at th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de colchões
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de tapetes
Sobre Cousins Furniture
Escrito pela empresa
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Informações de contato
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Knowledgeable staff
Very helpful man who seemed to know a lot about the mattresses he was selling.
14 de julho de 2026
Resposta da Cousins Furniture
Hi AB,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team member so helpful and knowledgeable when choosing your mattress. Selecting the right mattress is an important decision, so it's great to know you received the advice and information you needed.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy many comfortable nights on your new mattress!
Kind regards,
Cousins Furniture Team 👍
We were allowed to look around without…
We were allowed to look around without any pressure from the assistants in store.
30 de julho de 2026
Resposta da Cousins Furniture
Hi Richard,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you appreciated being able to browse our showroom at your own pace without any pressure from our team. We believe choosing furniture should be a relaxed and enjoyable experience, with our staff on hand whenever you need advice or assistance.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great range, easy experience
We were impressed by the range of styles available, and the sheer quantity of choice available. Staff were very helpful and knowledgable. Good experience, we will definitely being using Cousins again.
9 de agosto de 2026
Resposta da Cousins Furniture
Hi P Wells,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were impressed by the fantastic range of styles and the sheer amount of choice available at Cousins Furniture. It's also great to know that our team were helpful and knowledgeable, making your visit an easy and enjoyable experience.
We're thrilled to hear you'll be using Cousins again! We really appreciate your support and look forward to welcoming you back when you're ready for your next purchase.
Kind regards,
Cousins Furniture Team 👍
I originally saw a sales rep called…
I originally saw a sales rep called John at Cousins, Tyseley who was extremely informative and helpful in explaining everything about the sofa I liked. By the time I had definitely made my mind up and returned to the store to order a few days later later, I was informed that John had unfortunately left Cousins, which was dissapointing as I thought he was a great asset to the store. Nevertheless, I saw Ann, who was equally great, I bought a pair of 2 seater sofas and Scotch Gurard cover for a very reasonable price and am very pleased.
8 de agosto de 2026
Resposta da Cousins Furniture
Hi,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that John was so informative and helpful when you first visited our Tyseley store, and we're sorry to hear you were disappointed to find that he had since left the business. We'll certainly pass your kind comments on regarding the positive impression he made during your visit.
We're equally pleased that Ann was able to provide the same high level of service when you returned to place your order. It's fantastic to hear that you were able to purchase your two 2-seater sofas and Scotchgard cover at a price you were happy with, and that you're pleased with your purchase.
Thank you for choosing Cousins Furniture and for your kind words about our team. We hope you enjoy your new sofas for many years to come!
Kind regards,
Cousins Furniture Team 👍
Anne was very helpful
Anne was very helpful, efficient and spent a lot of time with us so that we were very happy with our purchase.
8 de agosto de 2026
Resposta da Cousins Furniture
Hi Jennifer,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Anne was so helpful and efficient, and that she took the time to make sure you were completely happy with your purchase. Providing our customers with the time and support they need to make the right choice is something we take great pride in.
We'll be sure to pass your kind comments on to Anne—she'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team 👍
Summer House furniture.
We have visited three times in pursuit of buying the right furniture for our summer house. Each time, we were met with polite,professional and helpful staff. Our decision was helped by Hayley and Mandy, nothing was too much trouble!
6 de agosto de 2026
Resposta da Cousins Furniture
Hi ILJW,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such polite, professional, and helpful service throughout your three visits while choosing the perfect furniture for your summer house. We know finding the right pieces can take a little time, so we're pleased that Hayley and Mandy were able to offer the advice and support you needed without making anything too much trouble.
We'll be sure to pass your lovely comments on to both Hayley and Mandy—they'll be delighted to know they helped make your experience such a positive one.
Thank you for choosing Cousins Furniture. We hope you enjoy your new summer house furniture and look forward to welcoming you back again soon!
Kind regards,
Cousins Furniture Team
On selecting and choosing a sofa
On selecting and choosing a sofa, I found David to be most helpful, friendly and knowledgeable. I made my choice and awaiting delivery. I have used this store before and always had excellent service.
5 de agosto de 2026
Resposta da Cousins Furniture
Hi John,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that David was so helpful, friendly, and knowledgeable while you were choosing your new sofa. It's great to know that his advice helped you make your decision, and we're pleased you're looking forward to your delivery.
We're especially grateful to hear that you've used Cousins Furniture before and have consistently received excellent service. Your continued support means a great deal to us.
We'll be sure to pass your kind comments on to David. We hope you love your new sofa when it arrives!
Kind regards,
Cousins Furniture Team 👍
Excellent service at the shop in…
Excellent service at the shop in Newcastle under Lyme, beautiful Chesterfield sofa i purchased can't fault anything from start to finish....love my sofa 😀
4 de novembro de 2025
Resposta da Cousins Furniture
Hi Karin,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service from our Newcastle-under-Lyme team and that you had such a positive experience from start to finish.
It's wonderful to know that you're so pleased with your beautiful Chesterfield sofa—we hope you enjoy it for many years to come! 😀
Thank you for choosing Cousins Furniture and for taking the time to share your experience with us.
Kind regards,
Cousins Furniture Team 👍
Ordered a £1049 sofa on 8th February
Ordered a £1049 sofa on 8th February, estimated delivery was 14- 16 weeks, at 14 weeks we got in touch with cousins as there was no communication since ordering, we were emailed saying due in port on 27th June 2026 nearly 4 weeks after the estimated delivery, which we thought was unacceptable, we requested our £418.95 deposit back as we were not happy we had to get in touch with them, basically we. Could not have our deposit back non .cancelable. Went into store the manager said if not happy get in touch with the ombudsmen. Would advise not to shop at cousins as we have lost our deposit, the after sale service is non existant, you will have to chase them if any delays on your order.
19 de maio de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Dear Stephanie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you have been disappointed with your experience.
We completely understand how frustrating it is when a long-awaited order is delayed, particularly when you were expecting it within the original estimated lead time. We appreciate that you had to contact us for an update, and we're sorry this left you feeling let down.
Before leaving our showroom, we ask all customers to sign their order invoice, which confirms that our quoted lead times are estimates and may change due to unforeseen circumstances outside of our control, such as supplier or shipping delays. The invoice also explains that made-to-order furniture is non-cancellable once the order has been placed with the manufacturer.
Unfortunately, your order was affected by delays to shipping containers following disruption caused by the situation involving Iran, which impacted a number of incoming supplier deliveries. Whilst this was outside of our control, we fully appreciate that this did not make the wait any less disappointing, and we would much rather have fulfilled your order within the original estimated timeframe.
We would also like to clarify that, although our colleague later advised an estimated arrival of 27th June, your sofa actually arrived into our warehouse much earlier, on 4th June. This means it is currently available should you decide to proceed with your purchase. If you do wish to continue, we would be delighted to arrange payment of the outstanding balance and organise a convenient delivery date for you.
We are sorry that your experience has left you feeling this way, as providing excellent customer service is something we take seriously. If you would like to discuss your order further, please don't hesitate to contact our Customer Services team, who will be happy to help to arrange delivery, or you are able to proceed with your Ombudsman complaint.
Kind regards,
Cousins Furniture Customer Services
Resposta da Cousins Furniture
Hi Jayne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team so friendly and professional. Providing a welcoming and helpful experience for our customers is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Stuart was very helpful in helping us…
Stuart was very helpful in helping us to decide which dual recliner chairs were right for us , very patient and friendly, I would highly recommend Cousins for Quality and professional service
4 de agosto de 2026
Resposta da Cousins Furniture
Hi Julia,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Stuart was so helpful in helping you choose the right dual recliner chairs. It's wonderful to know that his patience, friendly approach, and knowledge made the decision process easier for you.
We'll be sure to pass your kind comments on to Stuart—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new recliner chairs and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Very helpful staff going the extra mile
28 de julho de 2026
Resposta da Cousins Furniture
Hi Trevor,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team went the extra mile to help you. Providing friendly, helpful service and making sure our customers feel supported is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
We have bought furniture from cousins…
We have bought furniture from cousins many times and they have always been very good and sell high quality furniture. Our sales advisor was Gareth and he was very professional and informative throughout, a credit to the cousins brand. Would definitely recommend
27 de julho de 2026
Resposta da Cousins Furniture
Hi Shareena,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you have chosen Cousins Furniture many times over the years and that you continue to enjoy the quality of our furniture and service. Your continued support means a great deal to us.
It's wonderful to know that Gareth provided such professional and informative service during your visit. We'll be sure to pass your kind comments on to him—he'll be delighted to hear your feedback.
Thank you for your recommendation and for being a valued Cousins Furniture customer. We look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
David made choosing a mattress very easy
David made choosing a mattress very easy
2 de agosto de 2026
Resposta da Cousins Furniture
Hi Kenneth,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that David made choosing your new mattress such an easy and enjoyable experience. Selecting the right mattress is an important decision, and we're pleased that his knowledge and guidance helped you find what you were looking for.
We'll be sure to pass your kind comments on to David—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy a great night's sleep on your new mattress!
Kind regards,
Cousins Furniture Team 👍
I love the store
I love the store, I have furnished 3 houses over the years , I love the quality of the products and the staff are just great, never intrusive but always helpful at just the right moment.
Thank you to everyone at cousins and hope to continue to shop with you in the future.
1 de agosto de 2026
Resposta da Cousins Furniture
Hi Mary,
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you've furnished three homes with Cousins Furniture over the years. Your continued support means so much to us, and it's wonderful to know that you love the quality of our furniture and the service provided by our team.
We're especially pleased that you appreciate our relaxed, no-pressure approach while still receiving help and advice whenever you need it. Providing a welcoming and enjoyable shopping experience is something we take great pride in.
Thank you for your continued loyalty and for choosing Cousins Furniture time and time again. We look forward to welcoming you back for many more years to come!
Kind regards,
Cousins Furniture Team 👍
Went out of their way to help my wife…
Went out of their way to help my wife and I. We're having problems with the electrics at the time but they still persisted still they sorted it out. Could not have been more professional.
28 de julho de 2026
Resposta da Cousins Furniture
Hi Peter,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team went out of their way to help you and your wife. Even with the electrical issues you experienced at the time, it's great to know they persevered until everything was resolved and provided such a professional service throughout.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Dusty Store but still some bargains
Although store being renovated and very dusty The walkway was marked out and the staff were still friendly I purchased a rug and a odd cushion not what I went into the shop for but hey
1 de agosto de 2026
Resposta da Cousins Furniture
Hi,
Thank you so much for your 5-star review!
We're delighted to hear that, despite the refurbishment work and a little dust, you still had a positive experience with us. We appreciate your understanding while we work to improve the showroom, and we're pleased you found our team friendly and welcoming.
It's great to hear you managed to pick up a rug and a cushion—even if they weren't what you originally came in for! We hope you enjoy your purchases.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back once the refurbishment is complete.
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Richard,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team provided such helpful, knowledgeable, and informative service during your carpet purchase. It's great to know that you felt supported and received the advice you needed throughout your experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Debbie was extremely helpful
30 de julho de 2026
Resposta da Cousins Furniture
Hi Lynne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Debbie was extremely helpful during your visit. We'll be sure to pass your kind comments on to her—she'll be delighted to know her service made such a positive impression.
Thank you for choosing Cousins Furniture. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Simon was so helpful and knowledgeable…
Simon was so helpful and knowledgeable about the different sofas/chairs. He pointed me in the right direction to the type of 3-piece suite I wanted. Excellent service.
30 de julho de 2026
Resposta da Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Simon provided such helpful and knowledgeable service while you were choosing your new three-piece suite. It's great to know his advice helped point you in the right direction and made the process an enjoyable one.
We'll be sure to pass your kind comments on to Simon—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new suite for many years to come!
Kind regards,
Cousins Furniture Team 👍
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