Main attraction being Samsung accredited dealer able to offer extended warranties. Sale prices better than most and a website giving fullest details. A little slow to answer text queries but got... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I don’t like 1 star reviews but I can’t leave anything else, nothing has been good about my experience with Crampton and Moore. I ordered a tumble dryer on Wednesday 9/9, for delivery Friday 11/9. Ord... Ver mais
My order was delivered on schedule, and although there was a minor issue, it was promptly dealt with in a very professional manner by Harry, so thank you very much for sorting. Would definitely... Ver mais
A empresa respondeu
I recently bought a new dishwasher and oven from Crampton & Moore and was impressed throughout. They have a very good range, their pricing is highly competitive, and everything was handled efficie... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Crampton and Moore are one of the largest Independent Electical retailers in the North of England. We carry extensive stocks and most products can be taken away on day of purchase. We can offer demonstrations of all the latest technology including curved and 4K Ultra High Definition TV’s plus the latest music streaming and audio systems. We can even put together your choice of TV and sound bar or audio system for you to experience before you buy. Personal demo’s can be arranged by appointment with each store directly. All stores can arrange convenient delivery to your address using our own fleet of delivery vans. Best Prices - We won’t be beaten on price, we will match any price advertised locally to each store. We care about our customers and pride ourselves on excellent service, we want you to return and recommend us to all your friends. We know you’ll enjoy the difference from the large soulless national retailers we compete with. Experienced staff Large stocks Free demonstrations Best prices
Informações de contato
109 High Street, S35 9XA, Sheffield, Reino Unido
- 01226 350754
- customer.service@cramptonandmoore.co.uk
- www.cramptonandmoore.co.uk
4,2
Muito Bom
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Crampton And Moore
Thank you for your review! We're pleased to hear that you found our pricing competitive and that we arrived on time. We appreciate your feedback and look forward to helping you again in the future.
Kind Regards
Lauren
Crampton and Moore
Resposta da Crampton And Moore
Thank you so much for your lovely review! We're thrilled that you were happy with our service. Your support means a lot to us, and we look forward to welcoming you back.
Kind Regards
Lauren
Crampton and Moore
Do not understand Consumer Rights!
I previously left a review regarding our Samsung larder fridge purchased from Crampton and Moore in June 2025. The handle snapped within less than a year through normal everyday use. I am updating that review to reflect what has happened since.
Despite numerous emails over several weeks, Crampton and Moore have repeatedly refused to resolve this matter. During that time they have:
— Incorrectly classified a broken fridge handle as cosmetic damage
— Alleged misuse and excessive force with absolutely no evidence or inspection
— Unlawfully told us to fund an engineer’s report ourselves — which contradicts Section 23 of the Consumer Rights Act 2015
— Directed us to deal with Samsung who offered a black fridge with a water dispenser as a like for like replacement for our silver fridge — which it clearly is not
— Offered only our original purchase price as a refund despite the like for like replacement now costing significantly more
— Proposed collecting our fridge before issuing any refund, leaving us without an essential appliance
At every stage their position has been legally incorrect. At every stage we have cited the Consumer Rights Act 2015, which they clearly do not understand, and given them every opportunity to resolve this fairly and simply.
We have now filed and amended a small claims
This could have been resolved from day one. Instead Crampton and Moore’s conduct has turned a simple consumer rights issue into a court case, costing man hours and now legal fees to appear in court.
If you ever need to rely on your consumer rights with this company, based on our experience, be prepared to fight for them
4 de junho de 2026
Avaliação não solicitada
Resposta da Crampton And Moore
Thank you for taking the time to update your review.
We are sorry to hear that you remain dissatisfied with the handling of this matter. We always aim to resolve customer concerns fairly and in line with our obligations, and we regret that we have been unable to reach a resolution that meets your expectations.
As this matter is now subject to ongoing legal proceedings, it would not be appropriate for us to comment on the specific details raised in your review. We will continue to address the case through the appropriate channels and provide our response as part of that process.
We appreciate your feedback and are sorry that your experience has led to this outcome.
Kind Regards
Lauren
Crampton and Moore
Fulfilling the order took longer than…
Fulfilling the order took longer than we expected but we were kept informed
26 de maio de 2026
Resposta da Crampton And Moore
Thank you for your review. We appreciate your patience and understanding while we fulfilled your order. Although the process took longer than expected, we're pleased to hear that our updates kept you informed throughout. Thank you for your feedback, and we hope to serve you again in the future.
Kind Regards
Lauren
Crampton and Moore
Resposta da Crampton And Moore
Thank you for taking your time to leave us a review.
We are so glad that you are happy with our service.
We hope to hear from you again soon.
Kind Regards
Lauren
Crampton and Moore
Brilliant experience from start to…
Brilliant experience from start to finish. Kept updated throughout regarding dispatch and delivery. Excellent customer service. Highly recommended
29 de maio de 2026
Resposta da Crampton And Moore
Thank you for your wonderful feedback!
We're delighted to hear that you had a brilliant experience from start to finish. Keeping our customers informed and providing excellent service are top priorities for us, so it's great to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. 😊
Kind Regards
Lauren
Crampton and Moore
Price was very good and cashback from…
Price was very good and cashback from Samsung just got to wait 30 days before claiming delivery was on time and and where I needed it kept updated on delivery really smooth just got to install it now but really happy with the service.
28 de maio de 2026
Resposta da Crampton And Moore
Thank you for your fantastic review! We're delighted to hear you were happy with the price, delivery service, and communication throughout the process. It's great to know everything arrived on time and exactly where you needed it. We hope the Samsung cashback claim goes smoothly once you're eligible to submit it. Enjoy your new purchase, and thank you for choosing us!
Kind Regards
Lauren
Crampton and Moore
A simply owful experience
A simply owful experience. Been waiting for my washing machine for more than 10 days now and going strong still.
Delivery service is as incapable as it gets.
They blame the retailer (crampton) and the retailer blames them. Convenient for both of them while the customer is left hanging.
Zero efforts to solve any issues or care about the customer at all. All you get are excuses and empty apologies.
As long as they got your money, you're not a concern no more.
28 de maio de 2026
Resposta da Crampton And Moore
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay with your washing machine delivery.
We understand how disappointing it is to be waiting more than 10 days for an essential appliance, especially when communication between the retailer and delivery service has not provided the clarity or resolution you expected. This is not the level of service we aim to deliver.
Having looked at your order, I can see that this is now in the correct location and is scheduled for delivery tomorrow.
We appreciate your feedback, as it helps us identify where improvements are needed, and we are sorry that your experience has left you feeling let down.
Kind Regards
Lauren
Crampton and Moore
Goods as promised and delivered on…
Goods as promised and delivered on time. Great service.
27 de maio de 2026
Resposta da Crampton And Moore
Thank you for taking your time to leave us a review. Your custom is important to us and we hope to hear from you again in the future.
Kind Regards
Lauren
Crampton and Moore
A Five Star Experience
A very efficient service from start to finish. Easy to order and pay online and arrived on time with regular updates on delivery including 30 mins before arrival.
I highly recommend this company and their couriers.
Charlie L
26 de maio de 2026
Resposta da Crampton And Moore
Thank you for your wonderful feedback, Charlie.
We're delighted to hear that you found our service efficient from start to finish and that the online ordering process, delivery updates, and timely arrival all met your expectations. Keeping our customers informed throughout the delivery journey is very important to us, so it's great to know you found the updates helpful.
We truly appreciate your recommendation and your kind words about our couriers. We look forward to serving you again in the future.
Kind Regards
Lauren
Crampton and Moore
Very quick service and delivery
26 de maio de 2026
Resposta da Crampton And Moore
Thank you for taking your time to leave us a review. We are so glad to know that you received your delivery quickly.
We hope to hear from you again soon.
Kind Regards
Lauren
Crampton and Moore
Called in the Catcliffe store on…
Called in the Catcliffe store on 28.5.26 to purchase a new washing machine
Dealt with Peter extremely helpful and will certainly deal with the store again ..
Good old fashioned customer service THANK YOU
28 de maio de 2026
Avaliação não solicitada
Resposta da Crampton And Moore
Thank you for taking your time to leave us a review. Your custom is very important to us and we look forward to hearing from you again in the future.
Kind Regards
Lauren
Crampton and Moore
Excellent Aftercare
The true sign of a good company, and good customer service is when things go wrong. Having purchased a TV through Crampton and Moore's ebay store, it developed a fault within 2 years.
Under consumer rights, I did reach out to see if anything could be done towards the repair, and after some back and forth (which Crampton and Moore were well within their rights to ask) we were able to come to and arrangement for some of the costs to be covered.
Thanks to Harry and Matthew in the customer services who worked with their management and Samsung to sort.
26 de maio de 2026
Avaliação não solicitada
Resposta da Crampton And Moore
Thank you for taking the time to leave such a thoughtful review.
We’re sorry to hear that your TV developed a fault, but we’re pleased we were able to work with you to reach a fair resolution. We always aim to support our customers wherever possible, and we appreciate your patience throughout the process while we gathered the information needed to assess the issue properly.
Harry and Matthew will be especially pleased to read your comments, and we’ll make sure your feedback is passed on to them, along with the wider team.
Thank you again for your understanding and for recognising the efforts made by both our team and Samsung to help resolve the matter. We truly appreciate your support.
Kind Regards
Lauren
Crampton and Moore
Terrible service, even worse courier
Their shambles of a courier, Arrow XL, have failed to deliver three times now and Crampton & Moore (when they are contactable, which is rare) can do nothing to assist except advise to reschedule. How is delivering one fridge such an insurmountable struggle. Don’t respond to emails either which makes stressful situation so much worse.
16 de maio de 2026
Avaliação não solicitada
Resposta da Crampton And Moore
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the repeated delivery issues and the frustration this has caused.
We understand how disappointing and stressful it is when deliveries are repeatedly delayed, especially when communication has not been as responsive as it should be. This is not the level of service we aim to provide.
While we work with third-party couriers for deliveries, we recognise that the overall experience reflects on us, and we sincerely apologise for the inconvenience you’ve experienced. We appreciate how difficult this situation has been and understand your frustration with the lack of timely updates and support.
Your comments have been noted and will be raised with the relevant teams and courier partner for urgent review. We’re sorry again for the disruption caused.
I can now see that this has been rescheduled for delivery tomorrow. If you have any further issues, please contact our customer service team and we will be happy to assist.
Kind Regards
Lauren
Crampton and Moore
I had a great experience with Crampton…
I had a great experience with Crampton & Moore. The ordering process was smooth, communication was clear, and delivery was fast and well organised. The staff were very helpful and knowledgeable, making the whole purchase easy and stress-free. Prices were also very competitive compared to other retailers. I would definitely use them again and highly recommend!
27 de abril de 2026
Resposta da Crampton And Moore
Thank you for your fantastic feedback! We’re delighted to hear that you had such a smooth experience from ordering through to delivery, and that our team could make the process easy and stress-free for you. It’s also great to know you were happy with our communication, service, and pricing. We really appreciate your recommendation and look forward to helping you again in the future.
Kind Regards
Lauren
Crampton and Moore
Failed delivery, poor communication, and no resolution
I ordered an integrated fridge freezer from Crampton & Moore, including recycling of the old appliance. They have taken payment, but we are now left without a working fridge freezer, without a confirmed delivery date, and without any meaningful communication or resolution.
The original delivery was scheduled for Friday 8 May. After asking whether it could be delivered sooner, I was told the delivery had been changed to Thursday 7 May.
I then unexpectedly received texts from ArrowXL saying delivery would take place on Wednesday 6 May between 10:45 and 12:45. This was not the date Crampton & Moore had confirmed, but because it appeared to be a live delivery slot, I rushed to get our old fridge freezer emptied, unwired and ready for collection. On the morning of delivery, ArrowXL cancelled and said they had not received the goods in time.
Crampton & Moore did not proactively update me. On Thursday, I had to contact them to ask what was happening, and only then was I told the item was “out for delivery”. I then had to rush home from work calls again to prepare the old fridge freezer for collection. The tracking then changed again and, at 11:45am on Thursday, I was told their customer services team were investigating and would come back to me.
I have had no response from Crampton & Moore since that message at 11:45am on Thursday. I emailed again that evening to explain the situation, including that we have young children and are without a working fridge freezer. I then followed up again formally, but still received no response or meaningful update.
We have been messed around by conflicting delivery information, failed delivery slots, and a complete lack of follow-up. Things can go wrong, but leaving a customer without a fridge freezer, with no confirmed replacement date, no explanation, and no response after taking payment is not acceptable.
Very disappointing experience.
1 de maio de 2026
Avaliação não solicitada
Resposta da Crampton And Moore
We are very sorry to hear about the experience you’ve described and completely understand how stressful this situation has been, especially without a working fridge freezer and with a young family to consider.
This is not the level of service or communication we aim to provide. The conflicting delivery updates, missed slots, and lack of timely responses are unacceptable, and we sincerely apologise for the frustration and inconvenience caused.
We also regret that you were left without clear confirmation or proactive updates when issues arose. We appreciate how disruptive this has been and understand your disappointment.
Please contact our customer service team and ask for myself so that I can take a look at this further for you.
Kind Regards
Lauren
Crampton and Moore
Very poor delivery company
Sadly, the delivery firm lets this company down very badly. Ordered a fridge / freezer two weeks ago and booked the delivery in for when I was off work on bank holiday Monday. On the day, received text communication with time slot then another text to say they arent able to deliver. Booked in again for today (A week later) took a day off work and then got a text this morning to say they were running late from their erlier time slot text. Another text an hour later then said they couldnt deliver today and they would come tomorrow!!! That means another day off work in the hope turn up tomorrow. UPDATE: Fridge Freezer delivered!
11 de maio de 2026
Resposta da Crampton And Moore
Thank you for taking the time to share your experience, and we’re really sorry for the inconvenience caused by the repeated delivery delays. We understand how frustrating it is to take time off work and still not receive your delivery as planned.
While we’re pleased to hear your fridge freezer has now been delivered, this is not the level of reliability we expect from our delivery partners. We sincerely apologise for the disruption caused and appreciate your patience throughout this process. Your feedback will be shared with the courier to help improve future service.
Kind Regards
Lauren
Crampton and Moore
Appalling company
Appalling company. My order did not get delivered despite paying extra for Saturday delivery. Nobody bothered to advise why and the item was supposedly loaded onto the van at 9.25am that morning. Cannot contact anyone to find out what's going on. They ignore their calls and emails so I'll be contacting my bank now to seek a refund from a company that can't be bothered to help their customers!
9 de maio de 2026
Avaliação não solicitada
Resposta da Crampton And Moore
We’re sorry to hear about the frustration caused by the delay in your order. Unfortunately, we were not made aware of an issue with the courier until we received your request to cancel the order on the Monday after the expected delivery date. We did respond to your email to confirm that the delivery had been cancelled and that your refund had been processed. We appreciate your feedback and apologise for any inconvenience this situation caused.
Kind Regards
Lauren
Crampton and Moore
Resposta da Crampton And Moore
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the service, communication, and prompt delivery. We really appreciate your support and hope to help you again in the future.
Kind Regards
Lauren
Crampton and Moore
Excellent service
28 de abril de 2026
Resposta da Crampton And Moore
Thank you for your kind feedback! We’re really pleased to hear you received excellent service and appreciate you taking the time to share your experience. We look forward to helping you again in the future.
Kind Regards
Lauren
Crampton and Moore
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.