Cruise1st Avaliações 

Very good. Tailor made my holiday with cost breakdowns

We had a last minute holiday to book and it was hard to try accommodate the dates we passed on but with Millie being very helpful and giving us a lot of options we managed to book a holiday.

Answering the phone and not been cut off and the booking process

Yet again, we’ve had a fantastic experience. The level of service we received was exceptional from start to finish. Our cruise agent truly went above and beyond, working tirelessly to secure the perfect cruise for us at a great price. Their professionalism, dedication, and friendly approach made the whole booking process easy and enjoyable. We highly recommend them.

Good service suppoted what exactly what we wanted.

Victoria 5 stars

Very polite and very helpful

So easy to book and quick response and checking up on if everything was ok

Brilliant service from start to finish

James was excellent when booking our tour cruise. He was very thorough and ensured we knew exactly what was and was not included

Friendly professional knowledgable.

Great company to deal with always there if you need questions answered. Michael Thomas who is the agent we deal with at cruise 1st is fantastic .

Spoke with Farook this morning who was very pleasant and looked for the best options for our Canary Islands cruise. Such a pleasure to talk to and very knowledgeable. Thank you , going to enjoy our cruise very much as everything booked including transfer etc thank you Farook, a real credit to the Cruise1st team.

Everything done and organised in one phone call
At a great price

Always booked with cruise 1st never had any problems friendly and helpful staff cruise 1st means 1st class

Just returned from an Azamara cruise — Cruise1st were excellent overall, but one thing left us and several other Cruise1st customers we met on board completely baffled: no transfers included. Nowhere in the documentation could we find any mention that this would be the case either.

We landed in the Seychelles and were left entirely to our own devices — having to arrange a taxi to the hotel ourselves for our 2-night pre-cruise stay, and again to the port. If the joins aren't joined up, it's not a package holiday in our view.

Surely it wouldn't be difficult to arrange a deal with a local taxi company and pass the cost on — we'd have happily paid extra for the peace of mind.
One star dropped purely for this reason.

You pay £9000 fir a cruise and once it's payed there is no one to help.. previous booking lines are closed weekends and evenings.. wanting to book , lines are open 7 days aweek until late at night.. they do not care once they have your money

I booked a cruise and the following day they sent their terms and conditions My advice is avoid this company! Their cancellation terms and conditions are ridiculous. On receipt of the conditions, I rang to cancel and was told I would have to cancel in writing, they would not accept it over the phone. So, 5 days later they told me I would lose my deposit and pay an additional £75 admin charge so £175 for booking on a Sunday and trying to cancel on a Monday after seeing their terms and conditions. Have a look at the way they stack the liability on the customer. I will pay the £175 however will also raise a complaint with ABTA as this charge is in no way representative of their costs or contractually proportionate. I have booked around 30 holidays with this company over the years however this is my last. In the current uncertainty they are clearly making the customer responsible, my advice, look for a travel agent that has the customer firmly in mind and not one that is focused on the fine print.

I contacted Cruise1st to enquire about booking two family cabins in Yacht Club with MSC. Unfortunately, my experience was extremely frustrating from start to finish.

After speaking with the so-called “sales manager,” Sam Griffiths, I was left feeling completely unsupported. Without my consent, he proceeded to hold multiple cabin options across two cruises. This effectively blocked availability, meaning I was unable to explore or secure the same cabins with other providers.

When I followed this up, I spoke with Victoria, who confirmed that these cabins had indeed been held until Tuesday. As a result, I will now missed out on the Bank Holiday sale – a key reason I was ready to book.

This practice feels incredibly unfair and, in my opinion, crosses the line into obstructive sales tactics. Holding cabins in this way, without clear agreement, has directly impacted my ability to book and cost me access to time-sensitive offers.

I am extremely disappointed and would urge others to proceed with caution.