Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... Ver mais
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Veja o que dizem as avaliações
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Ver mais
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Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... Ver mais
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After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Ver mais
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Detalhes da empresa
Escrito pela empresa
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Informações de contato
Unit 10C, DL15 8RA, Crook, Reino Unido
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,8
Excelente
513 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
In need of an air pump asap searched…
In need of an air pump asap searched for existing one and we chose you, very efficient and good timing would recommend you . Excellent communication .
28 de março de 2025
I’ve not received product yet
I’ve not received product yet, so can’t comment on the pump. And I believe it’s DPD at fault NOT Direct Drainage
28 de março de 2025
Great company!
Great company!
Great service!
As a company we have started to use Direct Drainage more often. The customer service is fantastic, the staff are always polite and go above and beyond to suit our requirements. Quick delivery times, good communication, good prices and reliable. Thanks for making us feel like valued customers.
27 de março de 2025
Easy to use website
Easy to use website, great choice of products. Competitive pricing, quick delivery.
3 de março de 2025
Excellent service….very prompt delivery
3 de março de 2025
Competitive pricing and prompt delivery.
5 de fevereiro de 2025
Fast efficient service.
29 de janeiro de 2025
Got what I wanted when I wanted it
Got what I wanted when I wanted it. Prior to buying rang to check on certain specifics relating to the product and got a straightforward answer. Great service. Will use again.
29 de janeiro de 2025
Competitive pricing & quick delivery
Competitive pricing & quick delivery. Recommended.
2 de janeiro de 2025
Resposta da Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
products were good, website misleading
products were good, but failure to indicate either on website or in voicemail auto reply the business holiday closure dates misled me into placing an order for "next working day delivery" that was not fulfilled. Once the office did open again the customer service response was good and arranged prompt delivery.
2 de janeiro de 2025
Resposta da Direct Drainage
Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience and distress caused by the delayed delivery of your order during the holiday period. We fully understand the importance of prompt and reliable service.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Resposta da Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
Did exactly what was stated on the…
Did exactly what was stated on the website. My recommendation for improvement this year would be to change the answering message over the Christmas period informing customers of the duration of the holiday break, as I tried ringing several times without success.
2 de janeiro de 2025
Resposta da Direct Drainage
Thank you for taking the time to leave your feedback.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Resposta da Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
Resposta da Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
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