This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver mais
A empresa respondeu
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This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver mais
A empresa respondeu
I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Ver mais
A loyal customer and always been happy however following recent changes to packaging have not been happy. Live locally to despatch location however first order with new firm was partially defrosted up... Ver mais
A empresa respondeu
I have used Donald Russell for a couple of years and every order I have had has been excellent. Delivery has always been on time and the meat in perfect condition. My only criticism -and it is tiny -i... Ver mais
A empresa respondeu
Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.
Harlaw Business Centre, AB51 4FR, Inverurie, Reino Unido
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Respondeu a 45% das avaliações negativas
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You ask for a review for items I have not yet received.
I ordered these items last Wednesday and will not received these items until tomorrow Wednesday which is over a week I have never before had to wait so long for an order , this is not the level of service I have received in the pass.

Resposta da Donald Russell
Great value and fantastic quality, like you used to get at good butchers. Bought lots of times and always happy.
You can't go far wrong with Donald Russell. I've regularly bought their steaks, burgers, sausage rolls and pork joints since discovering them during lockdown. They are always excellent quality. 'These are really good, are they Donald's?' Is a regular comment in our house.
I ORDERED A GOOD SELECTION OF MEAT PRODUCTS IN THE BOX WITH ICE PACKS ALL NEATLY PACKED.A GREAT SERVICE AND COURIER WHO WAS SO FRIENDLY.ALL THE STEAKS AND OTHER FOODSTUFF ARE DELICIOUS ALL NATURAL.LASTLY A GREAT COMPANY TO DEAL WITH AND I RECOMMEND DONALD RUSSELL TO ANYONE.
Website is easy to use and prices are reasonable. The food is always delicious but their stars are the chateaubriands which are cuts of beef to die for.
Have used DR since covid. From then till now, everything we ordered, had has always delivered. I'm sure we have all been out on a meal out, had a steak and been bloody terrible. Not once has that ever happened! Burgers great,sausage rolls great, mince, never had an issue with anything. Tastes lovely, hood cooking guidelines plus do some great deals. Win win.
Delivery good, packaged good. Have recommended to many friends.
Everything. Meat packed ready for freezer. Delivery on time. Driver helpful and polite. Great service!
Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer service team. Shame they no longer do their wonderful chicken Kyivs & chicken cordon bleu.... Not found any others that come close. Would prefer more environmentally friendly packaging though.
This is the only place I buy my meat from. Always arrives well packaged and on time.
The meat is superb so why go elsewhere.
Excellent.
I have been a customer for years and they just get better and better. I really hope this continues as they grow as this has not been my experience with many businesses particularly those that scale then sell to investors who are less invested in the customer experience/journey. The quality of produce is outstanding; delivery is always on time with the boxes being well packed and the produce kept at the correct temperature util it reaches you. Haven't had to use customer service much but when I have it’s been courteous and knowledgeable. Their special offers, especially black Friday, are really good. I get a fed up with headlines from other suppliers offering discounts then when you visit the site it amounts to £1.50! DR's discounts are a very clever as they are good enough to entice you to buy and keep in your freeze for future use. For me the outstanding products are the chateaubriand, beef rib trim (which using the DR recipe produced the best Boeuf Bourguignon I have ever made), whole chickens and fillet steaks
Best steaks I have ever tasted. Fast delivery too
Donald Russel always deliver when they tell me. They sell wonderful quality meat and prepared meals. Thank you
Good meat, been buying meat here for the last 20 years.
Have ordered a few times and always arrives on time still frozen .quality of the products are excellent. Would like to see a greater range of products suitable for the gluten intolerant other than that I'm very impressed.
I only discovered Donald Russell a couple of months ago and was blown away by the quality of the products, the keen pricing and speedy efficient delivery.
It’s fair to say I’m now a convert having recently taken delivery of my third order which certainly will not by my last!
I have always had top class produce
Whether fish or meat, the standard has been exceptional
Easy payments online
Efficient delivery
Really tasty products and they come brilliantly packed on they day they promise in an insulated box.
They introduced us to lorne sausage, which is now a family favourite.
Have now ordered twice and 3rd order in pipeline -- 100% quality - service- pies full of flavour - fish cakes best ever - side dishes 😋 dauphinise made the right way.
Hubby ex Master Butcher retired -says it all regarding meat and cuts 💯 value for money
I get all my meat (except chicken) from Donald Russell. The mince melts in your mouth. The pork chops are huge. The beef fillets also melt in your mouth. The salmon lasted two nights. The sausages are meaty and delicious. The steak is succulent. Love it!
This firm is a top class butchers, I have been shopping with them a few years now and never had cause to complain. From the excellent packaging and keeping you informed of your delivery and most of all top quality meat and ready meals, I will continue to shop with them for their top quality meats. Their customer service are also helpful if I have phoned my order in
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