This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver mais
A empresa respondeu
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This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver mais
A empresa respondeu
I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Ver mais
A loyal customer and always been happy however following recent changes to packaging have not been happy. Live locally to despatch location however first order with new firm was partially defrosted up... Ver mais
A empresa respondeu
I have used Donald Russell for a couple of years and every order I have had has been excellent. Delivery has always been on time and the meat in perfect condition. My only criticism -and it is tiny -i... Ver mais
A empresa respondeu
Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.
Harlaw Business Centre, AB51 4FR, Inverurie, Reino Unido
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Respondeu a 45% das avaliações negativas
Normalmente responde dentro de 1 semana
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I’ve been a customer for a number of years which means I’m totally happy with DonaldRussell - but lately when the brochures/catalogues were stopped I find it more of an ordeal working through the online platform. Also in Sept an item was missed from my order and it took a few attempts to have my phone call answered. Eventually I had it reported and agreed on a refund on my Nov order. I’ve been trying for 3 days to talk to someone to confirm this refund is in place but have given up after many attempts to get through! However the quality of the meat is excellent so I will keep ordering and hopefully soon be a whizz at trolling through their site.
I buy Donald Russell products when they're on special promotions, or occasionally just for a treat. They always arrive beautifully packed and exactly on time. Always very good, reliable quality meat, and i often refer to the booklet you once sent me listing recommended cooking times. Looking forward to starting into my latest delivery.
Excellent service and produce from Donald Russell.
Been a customer for many years and mostly happy with products and service but some of my favourites are no longer available and preferred to order by phone the website is very confusing
Excellent quality and very reasonable prices.Good service and delivery times.
Well packaged, delivered on time, delicious meat.
Great service, kept fully up to date with order and delivery.
Always sends out emails on great deals.
Food arrives on time still fully frozen and the flavours are great.
Personally I love that you can go to their website and get cooking instructions and best storage to ensure the product stays in good condition and no chance of going off if you follow their easy to read instructions, the cooking instructions are great giving best results every time without fail, especially when your trying something new you have never cooked before, and comes out perfect and tender everytime. I highly recommend Donald Russell I have already secured my Christmas delivery and will be using them again and again and when they have their deals they are great value for money.
Excellent quality products, great offers and prompt deliveries.
This is my third order from Donald Russell. Food delivery on time and in perfect condition for continued domestic freezing. All the meat has been delicious and high quality.
I’m looking forward to eating all the Christmas extras which promise to make Christmas dinner extra special this year.
I have been using Donald Russell for years and have always had brilliant service and outstanding quality highly recommended.
Quality of food is exactly and the web page and service are first class can’t fault anything
Easy to order and good description of products. Delivered on time.
Always had great meat from them and customer service was very good
Best steaks that money can buy. Delicious and super value for money on special offer.
Excellent quality of products and service. Delivery always on time. Very tempting offers and choice of food.
I haven't yet tried my latest order of sirloin steaks, but in the past they were excellent. The alpine fries were delicious, and I know we can always rely on good quality meat and service from Donald Russell. If bought when on offer the meat is not expensive, and is reliably good.
Love the variety from Donald Russell. The meat is always first class and I can always trust this company to deliver the best.
Consistently amazing food, excellent service
All the items I ordered are great delivery is always on time and food excellent products and good value I have an order coming on Thursday and also one in December
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