We purchased an outdoor table from Early Settler and admittedly all dealings leading to the purchase were great. However the first table when they delivered and assembled it they cracked it... Ver mais
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Veja o que dizem as avaliações
Call answered quickly & my questions were answered without any fuss. Anisa was a delight to talk to and helped & arranged my order for me. Its wonderful that a store like Early Settler has excellent c... Ver mais
As usual, excellent customer service. I cannot fault it as every time is perfect. I love the Bendigo crew!! Thank you also to Beverlyn for sorting out an issue I had with billing quickly and effici... Ver mais
I had an issue with my fireplace insert not working. The staff (Sam), assisted with my enquiry and resolved my issue within half a day. Sam's service and support was exceptional. I have bought differe... Ver mais
Detalhes da empresa
Escrito pela empresa
Early Settler specialises in unique home furnishings, home improvement pieces and beautiful homewares that are perfect for any home.
Informações de contato
164-168 Atlantic Drive, 3173, Keysborough, Austrália
- customerservice@earlysettler.com.au
- www.earlysettler.com.au
4,2
Muito Bom
848 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick and easy
Very quick and easy, Jess was very helpful.
6 de março de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Jennifer,
Thanks for sharing your experience! We're so glad Jess could make your shopping experience quick and easy. We love hearing that our team is helping make your day a little smoother. If you need anything else, don’t hesitate to reach out!
Kind regards,
Early Settler Customer Service
Direct contact with Rhys at the…
Direct contact with Rhys at the warehouse was excellent. He was very helpful and able to push our order through, as our change in circumstances meant our order become more urgent.
5 de março de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Christopher,
Thanks so much for sharing your experience! We're so glad Rhys could assist you and help get everything sorted quickly. It’s great to hear that the urgency was handled smoothly, and we hope everything goes according to plan with your order. Enjoy the process, and feel free to reach out if you need anything else!
Kind regards,
Early Settler Customer Service
Excellent customer service
Anisa Metollari was absolutely lovely on the phone and very helpful. She helped me order the Austin sofa online and honoured the sale price even though I was a day late in purchasing. Very happy.
3 de março de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Sarah,
We're thrilled to hear about your experience with Anisa! She truly goes above and beyond to make sure our customers feel valued. We're so happy she could help you snag that Austin sofa at the sale price—what a win! Wishing you many cozy moments ahead with your new sofa!
Kind regards,
Early Settler Customer Service
Jess is an asset to the Early Settler team!
Jess was friendly, prompt and very clear with all the steps required today
3 de março de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Carolina,
Thanks for sharing your experience! We're so glad Jess was able to make things clear and easy for you. A friendly, prompt approach is exactly what we aim for. We hope everything goes smoothly, and if you need anything else, don’t hesitate to reach out!
Kind regards,
Early Settler Customer Service
Brilliant communication
Fantastic communication! Rhys and the team at Early Settler were super helpful and communicated clearly within minutes of my purchase which was for a product on back order. Because of Rhys’s quick and regular updates I knew exactly what the timing, process and delivery schedule looked like. Great service - highly recommended.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Daniel,
Thanks so much for your kind words! We're so glad to hear Rhys and the team were able to make your experience smooth and stress-free. We’re all about keeping our customers informed and happy, and it’s great to hear that was exactly your experience. Can’t wait for your order to arrive!
Kind regards,
Early Settler Customer Service
NZ Bar Stools Purchase
Support Team NZ Purchase
I am impressed with the assistance provided by
Rhys in the Support Team. My bar stools arrived damaged and Rhys patiently stepped me through the process of resolving this issue. Great customer service!
Also Rima at Botany Downs NZ is a great representative of Early Settler. Very professional and personable. Thanks guys.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Anne,
Thank you for your kind words! We're so happy to hear that Rhys was able to guide you through the process and get everything sorted for you. Also, we’ll be sure to pass along your praise to Rima! It's all about great people creating a stress-free experience for you. Enjoy those bar stools when they arrive!
Kind regards,
Early Settler Customer Service
Super easy to order.
Super easy to order.
Great communication
The guys who delivered my couch were absolutely amazing.
Friendly, professional and squeezed that couch through some tight doorways.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Jane,
Thank you for the fantastic feedback! We’re so glad to hear that the ordering process was a breeze and that our delivery team did such a great job getting that couch into your home. We hope it brings a cozy touch to your space and makes your home even more comfortable! Enjoy!
Kind regards,
Early Settler Customer Service
Lovely experience.
Lovely, helpful, knowledgeable woman.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Philomena,
hank you for the lovely feedback! We're so glad to hear you had such a positive experience. Our team is always here to help, and it's wonderful to know you felt supported and taken care of. We hope your new pieces bring even more comfort and joy to your home!
Kind regards,
Early Settler Customer Service
Furniture is Perfect
Furniture ordered is lovely and exactly as displayed. The delivery guys were delightful! Very helpful, prompt and friendly.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Wendy,
We're so glad to hear you're happy with your furniture and the service from our delivery team! It's always a pleasure when everything comes together just right. Enjoy your new pieces, and thanks for sharing your lovely feedback with us. We hope they bring comfort and style to your space!
Kind Regards,
Early Settler Customer Service
Jess was very helpful and responded…
Jess was very helpful and responded quickly to all my questions. Seamless process! Thank you Jess.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Sharon,
Thanks for sharing your feedback! We're so glad to hear Jess could make your experience smooth and easy. It sounds like you're all set for some outdoor relaxation soon! We can’t wait for you to enjoy your new furniture. Let us know how it goes when it arrives!
Kind regards,
Early Settler Customer Service
Fantastic products and service
I bought two of the black Nero display bookcase cabinets online - firstly, the products are amazing. MUCH MUCH better than I expected and I love them. The communication on delivery was immediate and accurate. I was kept informed up to the day and SMS on the day advising of delivery time. The delivery guys were super careful and polite 10/10. Thank you early settler.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Annie,
Thank you so much for sharing your experience! We're beyond happy to hear that the Nero display bookcase cabinets exceeded your expectations. We pride ourselves on great communication, and it’s fantastic to hear everything went smoothly from order to delivery. Enjoy styling your new pieces at home!
Kind regards,
Early Settler Customer Service
Was contacted straight away after my…
Was contacted straight away after my purchase and quick replies throughout discussions regarding delivery! Was very prompt and easy to communicate! Very happy with my experience!
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Nicola,
So glad to hear everything went smoothly for you! It’s great that the communication was quick and easy—nothing worse than waiting around for responses. We hope you enjoy your new purchase when it arrives! If there’s anything else you need, we’re always here to help.
Kind regards,
Early Settler Customer Service
I made a mistake with my order
I made a mistake with my order.
Jess was very helpful and changed it without any problems.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Michelle,
We're so glad Jess could help sort everything out for you! Mistakes happen, and we’re happy to make it right without any hassle. Thanks for sharing your experience, and if you need anything else, don’t hesitate to reach out! We’ve got your back.
Kind regards,
Early Settler Customer Service
Great Experience
Really great experience with the staff (Anisa), they made my purchase nice and easy
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Milly,
We’re so glad to hear that Anisa made your shopping experience smooth and stress-free! We love helping create easy, enjoyable moments for our customers. Hope you're loving your new purchase, and thank you for sharing your feedback with us!
Kind regards,
Early Settler Customer Service
Great customer Service.
Quick response to questions via the live chat. Happy to help in anyway.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Erin,
We’re so glad the live chat worked well for you! It’s great to know you felt supported and helped. If you ever have more questions, we're here to assist in any way we can. Thanks for sharing your experience!
Kind regards,
Early Settler Customer Service
GREAT CUSTOMER SERVICE
Laura responded quickly and although I could not get the same table offered me a similar table at the same price so happy with the outcome.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Kylie,
We're so glad to hear Laura was able to find a great alternative for you! It's all about making sure you get the perfect piece for your space, and we're thrilled you're happy with the outcome. Thanks for sharing your experience – we’re here whenever you need us!
Kind regards,
Early Settler Customer Service
I’m so sick of this company
I’m so sick of this company. This is the 3rd time I’ve been messed around by them. Waited over 6 months for a coffee table and now it’s 3 months for a coat stand. Over the last 2 weeks I’ve sent 6-8 emails to their support and had no reply. This company is an absolute joke. I don’t even want the item anymore, I’m just going to write it off as stolen. I’d previously deleted a bad review over the 6 month wait for the coffee table and talking to the lady that works in store after she reached out to me but absolutely nothing has improved. The customer service IS the worst of any company in New Zealand. These guys need to be ashamed of themselves. I can’t believe any person would want to work for such a dishonest company.
Please avoid, every early settler is the same if you look at the reviews of each store around NZ please keep reporting them to the commerce commission it’s the only way something will get done.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Jon,
We’re truly sorry for the frustration this has caused. We completely understand your disappointment. Our store team has reached out to arrange the collection of your order, and we are actively investigating the communication breakdown internally to ensure this doesn’t happen again. We’re committed to improving our processes to give you and future customers a better experience. Thank you for sharing your feedback, and we truly appreciate your patience as we work to make things right.
Kind regards,
Early Settler Customer Service
The online experience and customer…
The online experience and customer contact was a good experience. Offered me PayPal instead of credit card and provided a solution to my problem.
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Simone,
We're so glad to hear you had a smooth and helpful experience with us! It’s great that PayPal worked as a solution for you, and we’re always here to make things easier. Thanks for sharing your feedback, and we hope your next steps with us are just as stress-free!
Kind regards,
Early Settler Customer Service
Horrendous company, avoid!
I ordered two beds which said on the website they were in stock. Seven days later had not received any news on shipping, so called them. They said they'd contact the warehouse and let me know. 24 hours passes, nothing yet. I call again, they said they'd call the next day. Nothing again. I call and insist they let me know what's happening and the finally say, "Oh actually I can see your address isn't able to be couriered to, so we can refund you the shipping and you can pick it up." Okay, fine. She said they need to send the beds though from Victoria (I'm in QLD). That'll take up to 10 business days. In the whole eight days since I placed my order, the beds didn't move! And it took me three calls to find out what was happening!! No communications from them. I cancelled my order, and ordered new beds from Temple and Webster. They gave me a shipping notification within 12 hours of placing my order. Save your energy and shop elsewhere, this company is a joke.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hello,
We’re really sorry for the frustration and confusion you experienced with your order. It's clear we fell short in providing the clear communication you deserve, and we apologise for that. We understand how important it is to have everything run smoothly, especially when setting up your home. We’ll be reaching out to you privately to address the situation and ensure it’s resolved. Thank you for your feedback.
Kind regards,
Early Settler Cutomer Service
Excellent efficient service from Jess.
Excellent efficient service from Jess.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Early Settler Furniture
Hi Karyn,
Thanks for the kind words! We’re so glad Jess could assist you. It’s great to hear you had an excellent and efficient experience with us. We're here anytime you need us, and we hope you enjoy your purchase!
Kind regards,
Early Settler Customer Service
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