Estes Forwarding Worldwide Avaliações 

The delivery person (Jermairie Dauehter) went above and beyond by putting a 300 pound swimming pool where I wanted it.

Clown Show believe EFW reviews bought a 85 inch television from Eal mart watched the 2 drivers unload my TV like it was a pillow I knew it was shattered when I saw the box buy your electronics at the store I knew better on me but this company is a complete joke buyers be aware

I am very disappointed in the service, ordered fitness equipment from Bowflex on 1/29/2025 and EFW was the shipper of the equipment, with no communication, and I haven't spoken with anyone at the Atlanta Georgia Facility where the order was shipped to.

The communication was horrible. They were scheduled to pick my package up that I was returning to Walmart and they never showed up. When I called them they pushed the pickup to 3 days later. Today I called and they said they weren't picking it up because of the weather. This has been a horrible experience and I can't believe Walmart contracts with this company. If I could have given them a negative star I would have.

If I could give this place less than a one star I would. I am severely physically disabled and they were supposed to be delivering me a bed. They failed to deliver not once, but on multiple occasions, leaving me to sleep on the floor because they decided to deliver outside of the agreed-upon timeframe and then blamed me for not being there. When the discussed timeframe is 3 pm and later, and they show up at 8 AM day of without my confirmation to do so that is not my fault that is on the company. It has been an extended amount of time past the original date, it was supposed to be delivered and I still have not received my order and I have not heard back from the company after my last message to them over a week ago.

They encountered mechanical difficulties on the day of delivery, called to discuss and continued to work to make their delivery date. Upon arrival they offloaded and unpacked the shipment. The team was polite, professional, and very helpful despite a long day for them.

So I was very nervous about this company delivering my new dining table from Target, but I was pleasantly surprised once delivered.

When I ordered my dining table from Target, I saw that they were using a 3rd party company (EFW) to deliver my table. I looked them up immediately and was nervous about all the 1 star reviews. I will say their customer service is NOT great. My table came in a week before the delivery date and was waiting at 1 of their warehouses to be delivered. I called EFW's customer service and they couldn't find my tracking number at first. Then they put me on hold for 20 minutes. I hung up because I couldn't wait another second. Their customer service is pretty much incompetent. So I called Target instead and they told me that my table would be delivered with the delivery date given. So my table was basically sitting at their warehouse.

I signed up for text message updates, and to my surprise, I received a text saying that my table would be delivered a few days early and EFW provided a specific date and time. To my surprise, my table was delivered during that date and time given. The two nice men who delivered my table were nice enough to put my boxed table in my home so I wouldn't have to drag it in.

Having my table delivered early was good enough for me. If you are looking for great customer service reps, this company is not it. But the delivery men I dealt with were pleasant and went above to bring my table in my home. And to me that's what matters. :)

This company is a joke. Target utilized them to pick up a mattress return. I had to wait a week for a pick up appointment. On the scheduled date, a Friday, I followed up about 4pm to see if there was an issue. Their reps claimed they were still coming, despite the dispatcher not answering calls. I followed up with Target, and they told Target there was no one coming as there were truck issues. Pick up was rescheduled for Monday, Labor Day. Their reps assured Target they would be working on Labor Day. I chatted with EFW twice on Monday and was assured they were coming. At 4pm, I again followed up with Target. EFW told Target they weren’t working on Labor Day, but would pick up on Tuesday. At that point I opted to haul the mattress to Target myself.

The absolute worst shipping company. Absolutley no accountability.

It must be nice to be a company where you don’t have to meet commitments or care about your customers and STILL get the business of major retailers. This company kept changing delivery dates. Then on the date it committed to deliver the shipment, it changed the delivery window without notice. THEN, the delivery drivers never showed up. I called the company and the person said he would check with the dispatcher and put me on hold. When he returned he said the dispatcher “was not responding.” But he promised to call me back when he found out what happened. I never got a call back. What an absolute POS company! The CEO should be fired but he’s making his millions with no repercussions on how poorly the company is run. So many words I could use to describe the company and its management.

Just terrible with delivery and kept getting more delays.

Ordered some equipment from horizon and this has been the worst customer service from the transportation company for delivery. Cannot get straight answers from anyone from the customer to the transportation company. Transportation company will definitely tell you what you want to hear. My package shows it has been sitting at the terminal in dfw for 9 days now. The supervisor at the transportation company has now said they are looking for it and to please give 2 more days. Every time we call that is what we are being told to please give 2 more days while they find it.

After seeing all of the negative reviews I was really worried when I found out that they were the delivery company for Walmart. I was pleasantly surprised. The man that delivered my 75 inch tv was very careful and even helped me get it into the house. It would have been hard for me as I am74 years old.

Worst worst worst company !!!!!!!!!!!!!!!!!!!
Ever Walmart and Sam’s Club used for delivery service
Left a sectional sofa box over 300 pounds right at the front door to a young lady alone to herself and not even as a of courtesy 3 mens to bring the box inside the apartment.

Spent over 200$ at Walmart for my package to come soaked ripped beat up! And late on top that

Worst company ever. Walmart uses them for large returns, yet they lose your return that they pick up from your home and Walmart won't refund. Stated dispute with your bank, like that's just an easy process.

I wish I could give negative five stars, I ordered a dining table from Target. Long story short…. They ‘LOST’ it. I waited 3 freaking weeks for my table to arrive and they just told me they cannot locate it. Not sure why big companies are using such a lousy shipping company. They cannot be trusted.

This is the worst freight company I have ever had the unfortunate luck to have to deal with. I placed an order through Bed Bath and Beyond online for a very expensive bathroom vanity. I followed the tracking and it was out for delivery between 10 and 5 on the 14th. Then tracking updated to "Before 10 am on the 14th". This was being delivered to my mother's house, so I had to be there to make sure it wasn't damaged coming off the truck. It did not arrive before 10 am, so I tried calling and was referred to an online chat. I was told it was coming between 10 and 5. Waited all day. At 3:00, I tried to get an update, same story. Before 5.
At 4:30, contacted them again. "Don't worry, it will be there by 5". Nope. Never came. Called and was told that they had no information about when it would be delivered because the distribution hub was closed and they would call me when it reopened at 8 am.
Of course, nobody called. I called them and was told that it had been delivered, which of course I told them that I had been there until 6:30 and it was not delivered to the address. I was told they were waiting for a proof of delivery photo and would email and call within the hour. Nothing.
I ended up calling their distribution center myself and was told it was out for delivery between 12 and 3, it had not been delivered and they were giving me priority service because of what had happened the day before. Meanwhile, I had my plumber and contractor waiting for this bathroom vanity to complete a remodel. Of course, by 3:00 it had not arrived. I called again and was told it would be there in 15 minutes. Nope. Then I got a call from the truck driver saying she was on her way in would be there in 20-25 minutes. Finally, it showed up, but it came from another 3rd party trucking company. Driver told me it was in Boston all day on the 14th and would not have been out for delivery, since it was picked up by their company on the 15th, and that EFW was a terrible company to work with and that they always screwed everything up. I had signed up for text alerts for this package and only got a single message saying "thanks for signing up for text alerts".
No texts on the status, no status updates on the tracking website. A disorganized mess of a company. Their reps lie to you on the phone and on chat, give you wrong information and make promises they don't keep. I will never order anything from anywhere that uses this shipper again.

They were great getting our TV delivered to us. Would use them again.

Horrible experience... I ordered a very expensive barbie camper for my daughter's birthday. The delivery date was supposed to be on 03/08 and we got it on 03/13. Thats not even the bad part, I live in an apartment and needed to be there because our main doors are locked to our building. They marked it as delivered on 03/08 so I'm running around trying to figure out where it is and if it was delivered somewhere else. Once I call, they call the carrier and get more info, they just said it will be there within 24-48 hr. I was supposed to get an email or text confirmation but never did.