Estes Forwarding Worldwide Avaliações 

I am a Retired MSG from the United States Army. I have integrity and absolutely no reason to lie about the treatment I received from EFW. I’m advising everyone I know of the horrible experience I had with this delivery service company. I purchased online tv from Walmart on 25 Nov 2022. I followed the tracking timeframe daily, when I saw it was updated to delivered on 2 Dec 2022, I knew that was impossible. I was home all day and would have heard a truck in my driveway, or a knock at my door. I had 3 other packages from UPS and FedEx delivered that same day and received each of them with no issue. That evening I called and spoke to Walmart employee. He stated I would need to talk to EFW (Estes Forwarding Worldwide). I spoke with Owen at EFW and he said all he could see was it was delivered. I told him that was impossible and he said there was nothing he could do. I asked if the driver took a picture or wrote down who received tv and he said that wasn’t necessary. He said drivers usually do take photo, but in this case they didn’t. They didn’t because tv was never delivered. I told him that GPS shows my house up the road at an abandoned deer cabin 1/2 mile from my home. Why would anyone in their right mind leave a $900.00 tv on the porch of an abandoned deer cabin. If your purchase requires EFW to deliver, I highly recommend you rethink your purchase. I still have not gotten resolution. This company should not be allowed to stay in business. I will continue to advise everyone I know of this companies incompetences and failures.

This item was delivered to an incorrect address. Fortunately, I knew the person where it was delivered and they called to let me know it was at their at their place. I had to hire someone, at my expense, to move it to my address. This is totally unacceptable!!

The Worst
This is the worst experience I have ever had with a shipping company. They didn't come when I scheduled delivery and had taken a day off work to be there. The subcontractor said they didn't even know delivery was scheduled so they made no contact with subcontractors about delivery. They subcontracted with a company that was so rude to me I wish I could give 0 stars. EFW couldn't even get a hold of their subcontractors. I called daily for a week and they kept saying no one answers. Why would they work with people who have no work ethic. They flat lied about attempting to deliver, texting, and leaving voicemails. I have video of the front of my house. No one came. They say they're coming tomorrow but based on the lies I have a hard time believing them.

Paid 1200 for a name brand treadmill, paid extra for it to be delivered to the room of my choosing in my house. 1 no call 15, 20, 30 before to say on the way...fine. who shows up randomly, a very out of shape woman alone. Drops it in my driveway goes & sits down. I ask soo is someone else putting it in my house bc I paid for that..."oh...no. just call for a refund I can't move that up your stairs." ...wth so now I have to wait get a refund & I guess my husband's recent back injury gets re-injured helping me drag it in the house bc this shipping company hires people physically incapable of moving items they ship! I hate FedEx but I'd have rather dealt with them.

Awful!!! Stayed behind from a family trip so that I was home when my patio furniture was delivered. My shipment never showed up and when I contacted them they said the appointment didn’t matter that they still needed to process it and couldn’t deliver it. Awesome!!! Terrible company!!!

It doesn’t do any good to set a delivery appt. I hired men to put together my storage shed based on this delivery schedule. I would never do business again with a company that uses EFW for shipping. I would never have made this purchase through Overstock.Com. Of course this item wasn’t delivered and not certain when it will be. Better to stick with Amazon or Wayfair.

My delivery was late 3 times. I finally got a package but it wasn’t mine. Had to contact shipping company and let them know they delivered the wrong package. Luckily the shipping label had the correct persons phone number and I contacted him. I let him know that his package was delivered to me. He also had a package delivered that wasn’t his. It was a miracle that we both had each others packages. He was an honest person, thankfully, and we were able to swap the packages ourselves because we only lived 30 miles from each other. If we hadn’t of switched ourselves there’s no telling where they would have redelivered to next. It worked out that we got our stuff but it was by a miracle only. I won’t be ordering from Wamart again unless my package comes by USPS, FedEx or UPS EVER AGAIN! If you’re ordering, you might want to reconsider if they use this shipping company. READ THEIR REVIEWS!!!!!!!

After reading the reviews I can say that I doubt I will ever receive the item I had ordered. I am wondering if the people that work for this company actually keep the items they are shipping rather than delivering them to customers it looks like too many people out there never received their product. Sounds like this delivery service is a total sham of a company also perhaps a scam company. I have the same complaint I see others sharing here. No customer service, called and chatted with three different reps and nobody seems to know anything of my item. they told me first They couldn’t get a hold of the distribution center then the second person told me that I have to wait 24 to 48 hours before getting a status from my most recent call which is a complete joke and they have never updated the status online it says it’s “out for delivery” but it clearly is not as it has been over four days in this status. Before purchasing from any retailer do your due diligence and research who they ship through if it is this company steer clear. Retailers should do the same. Disgusting how a company like this gets away with this type of behavior.

This experience has been by far the worst customer service experience of my over 50 years of life. I had sofa that arrived at their warehouse on June 30th and that was the last date for tracking information, its now July 16th. I reached out daily to customer service prior to and after the original order delivery date of July 13th passed. Still no sofa or tracking information movement. I have spoken to too many individuals to count, none of them were knowledgeable or helpful, they should update their script to make the responses more revenant to the questions I’m sure many are asking like where is my package and when will it be delivered. My case was escalated and that now takes me to July 19th before anyone will get back to me. Mind you, not one person has “gotten back” to me through all of this. I am so frustrated with this company and how they have handled this situation, I will not order from a retailer that uses their services for delivery. Do not order if this is the company that is responsible for your delivery, you will not receive you items, you will not be able to talk to anyone who can actually be helpful, and did I mention that you would not get your delivery!!!! Worst customer service experience ever!

If I could choose a negative number I would. This is, without a single doubt, the most incompetent company EVER. They have zero employees who are actually able to help. Everyone reads from the same script and blows smile up your ass. No one in this company is capable of customer service. If they went bankrupt in the next hour it wouldn’t be soon enough.

Package necer came!

UTTER INCOMPETENCE. PACKAGE SEVEN HOUR'S DRIVE FROM HERE THREE DAYS AGO REMAINS IN LIMBO DUE TO USELESS A55HATS IN CHARGE. NO INFORMATION AVAILABLE OTHER THAN "JUST WAIT AND SEE" ON MY THOUSAND DOLLAR TV SET. IF I COULD GET MY HANDS ON THESE CLOWNS, THERE WOULD BE BLOOD...

FREAKING HORRIBLE! FIRST TIME WALMART SHIPPED MY ORDER THROUGH THEM AND THE SERVICE IS HORRIBLE! THEY NEED TO BE PUT OUT OF BUSINESS

This is the worst experience I’ve ever had in my entire life with the delivery company. I ordered a very expensive OLED TV, It Took over three weeks and five different delivery times to arrive to my house. Then when I unboxed it I got it all set up and I noticed that there was a huge dent in the corner of the screen and it was cracked. So frustrated with the situation I thought about overlooking the damage, then I went to power it on and it wouldn’t even turn on. After reading other peoples reviews I am shocked Walmart would use such a garbage delivery service. If I knew ahead of time this Was how the experience would’ve been I would’ve used Amazon and I would’ve got the TV in perfect condition in two days. I sincerely hope they go out of business.

If there was a way to give negative numbers it would have to be a -5. They have no idea where my package is, of course, they have no idea when it will arrive. I can NOT believe Walmart still uses them, and until Walmart drops them I will NOT be ordering anything from Walmart.

Absolute WORST company I have ever had the displeasure of using! Delivery dates mean nothing to them. They have no customer service. You set on chat with an agent for hours, you call and call and they can’t find your pkg at the dock, they will have to call you back after 24/48 hours. Which the do not!
They can’t get ahold of their drivers yadda yadda yadda. Then they tell you it’s been lost. But YOU are going to have to contact whom you bought the item from for a refund because there is NOTHING THEY CAN DO.... this company is a joke! Meanwhile my couple thousand dollar item is where?
Yeah will NEVER NEVER USE A COMPANY THAT USES EFW AGAIN! Please BEWARE!

I would give 0 stars if I could. I have been trying to return a mattress since 1/25/22. It is now 3/1/22 and the mattress is still at my house. I have had 4 or 6 appointments, taken off work early, just for the carrier to not show up or contact me. They called me this past sunday 2/27 to schedule the pickup for 3/1/22 and I called to make sure they were still on track and they aren't even showing my order number in the system. Our return window is about to close and we are now having to make payments on the mattress. I literally get nowhere with the company.

Terrible. Deliver to my city fairly quickly, then let it set in warehouse for over a week before working up the energy to deliver it 2 more miles to my house!

This delivery/shipping company is completely awful. I ordered a treadmill via Lifespan and for some reason they use EFW as the shipping company. They had my treadmill for over a week in the same location before I could even schedule a day and time for delivery. So far I scheduled delivery and time twice and they were a no show. Now imagine you had taken off work every time for them for basically nothing. Isabella from EFW chat support was completely useless and when I complained and told her my frustrations she only said she would "set up the feedback" and basically got rid of me as fast as she could. The tracking information on their website is all over the place and inaccurate. She also let me know it was scheduled for Monday. So basically they let you schedule day and time but just don't show up because they have made their own schedule plans and don't care whether you take off work or anything in the like. What's the whole point of even letting people choose a delivery date and hour if you're going to completely ignore it?! This has been beyond frustrating and I can only hope that my treadmill is going to finally be delivered Monday in the time frame they say it will AND will not be damaged.

I ordered a elliptical machine from Walmart it came with box torn wide open parts were actually falling out of the box I have been trying to get a hold of the company with no success. Fortunately Walmart is picking the damaged 1 up and sending a replacement via a different company. I will never do business with estes forwarding worldwide ever again